Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
When installing it had to tell the installer to either cover his boots or take them off as I have a cream carpet 🤔 after he left i went into the room and brick dust on the carpet still trying to get it out
I was expecting to get 900mbps but I'm only getting 600mbps. Not as advertised.
I’m getting nowhere near 900mb like it said.
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The fitting of the cable. It was fitted at the front of the house onto quite new render. It could have easily been fitted at the side of the house onto brickwork so it wouldn't be an eye sore. The installer could have asked for my preference on where to install
Quick install and generelly tidy but did take off paint on the wall so need to redecorate. Since install have had 24hr with no internet due to issues with MS3. Also when installed, current provider cut off supply immediately before the router arrived and was setup so was without internet for a day or so, could have down with a bit of overlap to have a smooth transition.
Just joined squirrel and was found to be without internet for over 24 hours. Couldn’t contact anyone via phone? Sent an email and had no response. Not a happy customer
We are having problems with reliable connection. Probably going to cancel
The installation was fine but left without land line for about ten days.
Internet is good on ground floor where router is but upstairs signal and speed not great unlike Plusnet who had good signal throughout the house. So bit disappointed in router signal strength.
Although the new router seems to be working ok and the internet download speed is close to the promised 900Mbps, there have been a couple of issues with the installation and switchover to Squirrel. The first issue was when uSwitch failed to contact Freedom Fibre about the change in service, delaying installation by 9 days. The installation took over a day because of some complication but was not communicated directly to me as I was at work. Finally, my upload speed is around a third of the download speed, so it seems the complications with the new line were not fully resolved. I appreciate that Squirrel may not be directly responsible for these problems, but hopefully they can use this information to support smoother customer service in future.
The good is I am getting the speeds as advertised, the bad is I still have to stay with my old service provider as my phone hasn't been switched over yet. When I signed up, it asks for your current provider, it couldn't find Origin Broadband, so they said I had to cancel my current service personally which I cannot do, as around 10 days after I signed, they sent me a text to ask who my old provider was so they could port my phone over. I need my phone for emergencies with family members, so I cannot cancel my Origin account until I get my digital landline through Squirrel, which could be another 2 weeks. So basically I am paying for 2 providers at the moment.
Two teams involved with installing
Very polite. And helpful. Its a shame your hours are Monday to Friday. As my new instalment when down friday evening. Not one too talk too. Just emails... Which might be bad, if I only had that broadband.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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