very helpfull
Delivery was late and i had no credit to ring so i emailed takeaway.com and they responded straight away and contacted the restraunt for me very helpful thank you 😊

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
Delivery was late and i had no credit to ring so i emailed takeaway.com and they responded straight away and contacted the restraunt for me very helpful thank you 😊
Takeaway.com is a nice little app that lets you identify, navigate to & place an order for the local cuisine/eatery of your choice from the comfort of your armchair. Easy to use, clear and concise, all in all a great little service. I've installed it on my tablet & will definitely be using it again!
Initial thoughts I used the site to avail of a Quidco offer which entailed ordering a Pizza from a local merchant. Mixed thoughts on the site - I think the site's search bar is an efficient way into seeing available options in a particular area. I would question why, then, first searches can be food outlets outside catchment area? I would also question the lack of availability of healthier options - Could you not go out on a limb teaming up with some of the new age of ready made(boxed) options we see being offered outside Richmond station every day... Orange branding I find vexatious to my soul; site could improve dramatically. Thanks. REPLY (TERI) Thanks for your reply. On reflection the offering of anything which involves human input in cooking process is an inconvenience. That could be circumvented to offer customers ready made healthier options. It's always been a intriguing debate why all delivered food has to be 'unhealthy'. Get me started about food I don't stop. Thanks - wish you all the best.
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I order food, food come to door, I open door , food with man, I give man money , food is mine , food is good, food is cheap, I am happy Good
First all no alot of choice on website (mostly pizzas,burger and a few Chinese restaurant.) Could do with more variety. Onto the customer service which was non existant, very unhelpful and unflexible. Over 1hour phone call discussing an order which should have being cancelled. And finally Beware of their refund policy, read the small print..... Will not using again.
Good collection of restaurants,simple to order from and service from restaurants first class.
I was delighted my order was handled so quickly by Takeaway.com. My order was delivered well ahead of time.
Does exactly what it says on the tin. Order takeaway online. Easy. Not particularly exciting.
very easy to use
I'd definatley use you again. No way will I eat from that.
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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