Very good
Ordering was easy and quick and after I received substandard service they dealt with it quickly and compensated me. Quite impressive and I would use again.

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
Ordering was easy and quick and after I received substandard service they dealt with it quickly and compensated me. Quite impressive and I would use again.
easy system to use
Love this app, great for people who hate ordering takeaways over the phone. It adds up your order as you go aswell. Fantastic!
I work nights and hard to find a takeaway for my time and I use this site a lot almost every week because it lists all the ones I want that are open and also the interactive menus are great to use. For me I just click, smoke then eat haha
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Easy to use and no problems
Great fast delivery friendly staff
Me and my friends were in London for holidays and we just went for a takeaway service in order to have dinner. With Takeaway.com, we had the opportunity to browse lots of different alternatives in terms of the type of food and restaurants available, according to various options, including the price, the reviews of precedent customers as well as the price. So we ordered a chicken meal for three (Family meal option), with lots of chips as side; the food arrived in less than an hour, the payment on-line was quick and safe, and we just enjoyed our lazy night at home with the food we wanted.
Whilst in London, I used this service to order for a full lunch pack for my wife and kids in the West Midlands and was amazed that it took a short time for the delivery to be made! My wife was really very satisfied after enjoying the meal feast with the kids. I can't wait to try it again. Well recommended.
Easy to use service, efficiently handled, hot great food received in times promised! Perfect
Easy to place order and order goes through swiftly and effortlessly.I like the fact there are different payment options especially paypal.Would like to see more takeaways available for my area.
They sent me confirmation that they had received my order and would email me as soon as restaurant received it.... Quick fast response easy to find your desired food. I did receive another confirmation to confirm they received order and would need to contact the restaurant for further details. Would or shall I say I WILL definitely be useing these again thanks a lot.
I have only used takeaway.com once, but I have already recommended twice and would definitely use it again.
I like using takeaway.com to order food because it is convenient and easy. Ordering takes literally a few seconds if you know what you want and you just don't have to think about anything else until the food arrives. Its really good to use when you just can't find time to cook. I have a young baby so that happens a lot! I like it also because I can try foods from other restaurants that I would otherwise not go to, also you get to choose healthier options and you are not tempted to pick the cheapest option like you would do at the chip shop on a busy day. I can say I only had one issue (with the restaurant not the site) which takeaway.com still gave me a resolution to. It was prompt and I like that.
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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