Brill
Easy to use, simple

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
amazing service, on time nice and warm
Apart from a mix up which was resolved promptly I will be recommending to friends and family
GOOD PAYPAL SERVICE
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very fast delivery, very polite delivery person, great food and great value. Will recommend to anyone.
ordered from favourite Pizza, arrived within 40 mins, was nice and hot and very tasty.
Great as always
I used this service as I am with utility warhouse and u get 8% cashback of my bills. I did wonder if I was making right choice to order this way but it was easy to order and good service. I would like to see more Chinese added for Chaddesden area though.
I had not realised at the time of ordering that there was a third party involved but thought the online order was going direct to the restaurant. Due to one of our choices not being available the very helpful staff from Takeaway.com phoned to inform me and asked me to choose an alternative item and refunded the difference immediately. I had to return the phone call when our delivery had not arrived after a very long wait and was then contacted with an update. The excuse from the restaurant when our order eventually arrived was they had been given the wrong address they than asked for payment and did not believe the order had been paid for online when ordered. I hope that takeaway.com will read the reviews regarding the restaurants they provide there service to as the take away was put in the bin and we will not be ordering from them again. A great shame as the takeaway.com service I would give ten out of ten.
Not a lot of choice in my area
Wasn't much choice of take aways to be fair but loved the fact could use Paypal (not on all places though!) Ordered a couple of times in one week. Process pretty simple but site seems a bit dated and lacks functionality. Seems a very basic and dull site and layout. Simple things like address entering could be tidied up as there's a bit for number and then a bit for flat and it only sends the number to the take away so eg: 20 Flat A becomes 20 so had to change to 20A second time.Were also some menu errors such as places having half the menu for £0.00 which was tempting and things like set meal price upgrades where the formula must have been wrong. (ie: saving less by buying more) As for the take aways the site had one Chinese and a few Indian to choose from and probably not the best of choices in the area (normally avoid). Updates on delivery are very basic too and simply get a confirmation email saying stand by your phone your orders been placed a normal order is 45minutes average but may be longer if busy or public holiday. So no specific aimed time just confirming order and payment more than anything. Also cant leave feedback on meal until you receive a specific email link so if you delete it or enter wrong email you cant really comment. Not that many people do most places only had 0-3 reviews. One place I ordered from sold alcohol so that was handy and only reason ordered! - food though was too spicy/hot and I love spice ( it was not good spicy more like torture) and the other phoned me and asked me to come out to the car when my door and window were a few metres away! Obviously this isn't down to Takeaway.com but just added to the overall lack of excitement I got using the service. Probably wouldn't use again and would only recommend to people wanting to buy dinner with Paypal who weren't in the mood for pizza.
Can't fault it !! Does exactly was its there for. Use it !!
The takeaway delivery of this order arrived on time
Great food, great service, great staff
+++ Easy to use, really good customer service with issues --- If paying by paypal your delivery takes ALOT longer, not as much choice as JustEat
Takeaway.com is a very good service i would recommend all to use it
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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