Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
It is easy to use this online service. I like that you can choose your preference of payment and delivery time. The food arrived hot at the requested time by a pleasant delivery person. Will use this ordering service again.
Website it easy to use with a good variety of restaurants to choose from. I had an issue with a voucher on my first time using the site, the customer service team resolved the problem quickly and were very friendly and gave good advice.
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The site is very easy to navigate & use. There is an excellent choice of restaurants.
I could have got the same meal but cheaper by ringing the takeaway direct.
no problems at all, booked online with a set time and turned up on time
Excellent service as alwats
Would I use takeaway.com again? Probably not.
The process of placing an order online was easy to do. So no problems there. Unfortunately our problem was with supplier. not with takeaway.com. Anyway they must have read review left by us, and stepped in and apologised, and refunded some of money spent. even though it's not really they're problem. So I would recommend this website. But will be more careful on choosing takeaway
I've placed several orders with takeaway.com now and I can't really fault it. Easy to use and there are no additional charges added on to the order total (unlike at least one other company I've used). They actually have a price match guarantee too. The only cost is a processing fee through certain payment options (but I've seen that everywhere, including orders directly from the restaurants). It has never been an issue for me as I pay with bitcoin which is one of several options that has no fee (cash obviously has no fee either). There's a good review system that separates food quality from delivery service so you can see the good and bad points about each restaurant. Just one thing I'd like though is to see more restaurants added. There are plenty to find something I want, but other takeaway sites seem to have more (in my area anyway). So I hope takeaway.com can keep adding to that.
Would never recommend to anybody. Very bad customers service and they don't care if the customer was in trouble because of them. Answers from their customers service team where unprofessional. I would like to give 0 star.
I bought vouchers from groupon and have had great difficulty trying to use them to order food I have had one of them redeemed when I was trying to order so had to get a replacement . Not happy with this system at all
I was thrilled with both the customer service and quality of this service. Thanks!
Hi i ordered ftom LFC. it was a very easy site to use and took minutes. Not onlycould i pay with PayPal but my food was delivered in record time. Would recommend with no hesitation. ThanThanks for making it easy.
The food arrived quick, was hot, delicious. .. we recorded for everyone
Nice and easy ordering experience, easy to navigate and plenty of choice ☺
I would recommend stantons to all my friends
We used it twice and loved it. Very easy to use,clear and.they gave us a voucher when we got overcharged by a restaurant in error. We will definitely use it again. One thing, it only appear that we can use 1 voucher at the time, hence when we tried to add the second voucher we ended up loosing the voucher and the order didn't go through. We lost 5 pounds. So, good idea and it s easy to use but still needs to be perfectioned.
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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