Wrong food
I did not get the ingredients that I requested

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
I did not get the ingredients that I requested
need i say more
I made an order, waited the hour for delivery....rang the store then they claimed not to know anything. When pressed further they said they did not have an account so how was the money transferred and they have not processed the order.......ALI BABA answered and i placed an order with the Raj...one in the same apparently neither with an account....
Easy to use and understand even displays payment ranges including paypal and that i find really helpful.
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DO NOT USE I lost £16 because they said they delivered a they didn't I ordered 2.30 they was not open tried to get refund they was not interested poor bad service next too go pizza shop tops pizza have it out with them by the way I paid with PayPal I will getting money back any no what I can do thanls
The guy at takeaway.com called up the restaurant to confirm my order and informed me there was an issue which would delay my order and asked if i wanted to change. After i had received my order he called back to ensure i had received it. This is really important to me because whenever i order directly online im never informed of any delays in service and it's quite frustrating, this makes me feel so much valued as a customer as im not some random person forking out money for a takeaway but an individual who values each purchase. Takeaway.com made me feel valued!
Needs improvement but an overal good experience.
I used takeaway.com to order from a local takeaway. Worst experience ever wished I'd rang the takeaway myself. I found out after waiting for 2 hours takeaway.com had given the wrong address to the takeaway. I decided to give them the benefit of the doubt and send there customer service team a message. A week later still no reply no apology. To be fair maybe they haven't got to my complaint yet as they are no doubt dealing with the millions of other complaints they probably receive each day! I use the 2 more well know sites usually....think I'll stick with them in future!!!
Overall experience was good easy to use and will be using again.
I use many online take away services such as Hungry House and Just Eat but I find Takeaway.com by far the best service. Navigation of the site is straight forward and the customer service is 10 out of 10.
It's easy to use. Be careful about the food you order. Only order from places you are familiar with.
Good website, hopefully will improve as it grows (more takeaways etc)
Their customer service is great if there are any problems with the restaurant, but it wouldn't give me the option to pay by card with all takeaways only PayPal, then kept coming up with an error and wouldn't let the payment go through. My partner got locked out his PayPal in the end and now has ongoing problems with it. Also it doesn't have many restaurants listed, will not be using again.
I ordered 3 times using 3 different devices. A mobile, a laptop and an IPAD. Each order was failed with error 1802/Pending giving order numbers that did not resemble order numbers of those I would usually receive from takeaway.com Unfortunately the money was taken from my paypal account and not returned until 3 days after. The young girl I spoke to on my third phone call was the highlight of my experience. She was very positive and tried her best to better my experience and although she was unable to help anymore than the previous she was able to lighten the situation with her sense of humour and her personality. If it wasnt for her I would be marking a 1 star experience.
Good service, easy to use website, would deffinately recommend. Good way to order takeaway as u can filter down to what you fancy, then browse the takeaways menu.
quick way to purchase Takeaway, good that they accept PayPal, easy to order, need more reputable take away providers on website.
Some of the take aways arnt always grate but the service is
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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