Good service
Food arrived and time and tasted great.

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
Food arrived and time and tasted great.
Would defiantly recommend
It was all good.
This was the first time i had use takeaway.com and it was great tnat i could use paypal, the problem was i placed my order and paid with paypal and received an email saying the order was placed and after very nearly an hour still no food, contacted the restaurant who hadn't received the order so had to email takeaway.com and wait, they did reply within about twenty minutes and were very apologetic, the food was ordered and received but that was nearly two hours after first ordering, was promised a goodwill voucher and got an email vohchef for £3.50 which i thought might have been more, all in all i think i shall continue using [external reference] which i had been using up until then.
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Good service, no issues, and my takeaway delivered a decent plate of food
quick to send out when u order from the shops
Takeaway.com was very easy to use even for an old timer like me and it felt safe being able to pay with PayPal I would definitely use this site again for my home delivery. Thank you.
I was treated well, with respect and the dog and I enoyed the food very much. The king prawns were amazing. I will order again though im on a low income and have spent over 150 pounds on takeaways in two weeks due to depression
It was easy to place an order through Takeaway.com will definitely order through them again.
Easy to order on line.They rang back to confirm. Food arrived hot at the time asked for promptly. Good size portions. Tasty Food. Will use again.
Meal good and spot on unlike other places I have tried..
Both times I've tried to use the site I've been accused of not having paid by the guys who delivered the food (two separate places), making for uncomfortable doorstep conversations. Both times TA.com have been polite and refunded part of my order, but only in a code to be used again. I doubt I'll use this latest code as it is just a bit embarrassing!
Easy to use website. Found what I wanted quickly.
I recently ordered a takeaway via Takeaway.com for the first time. I must say that the ordering process was simple and worked first time. You really can't expect any more. A few days later I was contacted to complete a survey which as with many of us I find really irritating however I was assured the survey would take only 90 seconds. Unusually they were good to their word and I had the opportunity to comment regarding the lack of detail on the restaurants menu so it might even do some good. I will certainly order again.
I found the site a little awkward to use as far as options go to order food i was scrolling up and down long pages with some options for salad a sauce not available...however saying that the transition from ordering, paying to doorstep delivery is exellent..i do use site regular.
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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