Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
Tea Runners garners overwhelmingly positive feedback for its extensive selection of teas and the quality of its products. Many customers express their love for the unique blends and appreciate the opportunity to explore different flavors, often highlighting the excellent packaging and value of the tea boxes.
Reviewers frequently mention the service as a stress reliever, making it a go-to for relaxation after a busy day. However, there are notable complaints regarding customer service, particularly related to subscription issues and delayed shipments. Some consumers report difficulties in communication and fulfillment, with a few expressing frustration over unresponsive support. Despite these concerns, the majority of feedback remains highly favorable, emphasizing the enjoyment of the teas offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 725 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A huge selection of different teas to try from this company”
“Paid for a year subscription as well as a teapot for my son for Christmas”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 725 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Tea Runners is #1 of 5 on overall rating in this group.
500 reviews of Tea Runners. Filter by what matters to you.
Over a year ago
Paid for a year subscription as well as a teapot for my son for Christmas. Have not received a single box or the teapot and no response to my sons inquiries. Ripped off .......
Over a year ago
I like tea and I like this service, cause they like tea like me)
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Paid for a year subscription as well as a teapot for my son for Christmas. Have not received a single box or the teapot and no response to my sons inquiries. Ripped off .......
My friend and I were looking for a tea subscription after our advent calendar was done. We started Tea Runners in December, set up a subscription and have had to contact them for every shipment. It seems like it just sits and sits until we say "hey, where's my tea?" The tea is tasty but the service is horrible!!
I like tea and I like this service, cause they like tea like me)
I have been drinking coffee every morning during the whole my life and ofc I can't get rid of this addiction, but it doesn't so harmful as the most part pf people state. Sometimes, it might be even useful, especially in case of such diseases as hypertonia ro something like that. Anyway, this company is my savior when I need a new coffee. Idk, how much species of coffee I have already tasted but I know that I haven't tasted everything is presented here for sure. So, I would highly recommend this company to all those who are fond of drinking delicious tea or coffee. Bet you will never regret.
Tea blending skill is very amazing, I received my first tea box, packaging was very cool. Good Value.
I love this tea and it almost always arrives super quickly, but I recently had a not great interaction with one of the owners. My order was significantly delayed because it accidentally traveled across the country before reaching me. It took 11 days to arrive by UPS instead of the usual 1-2 days. I was also concerned that the tea in plastic bags sat on a hot truck in the middle fo summer for days, not sure if that is the healthiest. Anyway, I know the delay was due to a UPS mistake and it was not Tea Runners fault, but I thought it would have been nice if they could have sent me out a couple of sample packs to get me through until my order arrived. That would have left me with a really good feeling about the company. Instead they were dismissive of my concerns and said there was nothing they could do. I used to be a huge fan and recommended them to all my friends, but I probably won’t be doing that anymore.
Tea runners are my go-to way of recharging after a long day of meetings and presentations. The aromas I choose assist my thoughts relax and unwind. , it is a stress reliever.
A huge selection of different teas to try from this company. I have found it is a good opportunity to be more adventurous and try the more unique and unusual blends of tea that you dont normally find in your local store or the big supermarket brands. I used to drink the same tea all the time but after visiting a friend who would give me a different tea every time I visited I found that I began to look forward to seeing what she would have in store for me each week. This lead me to being more adventurous with my own tea drinking and she recommended tearunners.com which is where she was getting her fantastic tea from. I have been a customer for a while now and after just receiving my latest order I thought I should take the time to leave a positive review as this is a company who really do deserve one. As others have mentioned, the service really is excellent, with fast delivery and the products arriving to your door totally fresh. The products really are top quality and well worth every penny. An excellent company who have earnt themselves another loyal customer.
Good product, good communication, and great company. Really nothing I would change about the experience.
very good selection of different types of tea I like tea very much!!! and your store is the best
Excellent service. Great way of trying new teas that otherwise I will never try on my own.
I love the variety of teas, the customization options, and the frequency choices. More often than not I enjoy the tea and I like tasting the different kinds. My only complaint is that I wish the teas were not packaged in plastic.
I love their teas! You can seen the ingredients and they always taste amazing.
EVERY SIP OF THE TEA BUTTERFLIES
Lots of tea choices, you can try different taste of teas from differents places. I love it and it so addicting
Perfect tea in every way
I have enjoyed all the teas I have tried so far especially the ones from China. They are not as astringent as the Indian teas. I like the fact that the monthly boxes can be customized to suit personal tastes. This prevents the subscriber from receiving teas that are undrinkable (as per individual preference). I have tried 3 different tea clubs and I prefer Tea Runners for quality of the tea. The sample packages in the monthly boxes contain a generous amount of tea.
This box was more than I could hope for. serious tea variety..
Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
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