Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
Tea Runners garners overwhelmingly positive feedback for its extensive selection of teas and the quality of its products. Many customers express their love for the unique blends and appreciate the opportunity to explore different flavors, often highlighting the excellent packaging and value of the tea boxes.
Reviewers frequently mention the service as a stress reliever, making it a go-to for relaxation after a busy day. However, there are notable complaints regarding customer service, particularly related to subscription issues and delayed shipments. Some consumers report difficulties in communication and fulfillment, with a few expressing frustration over unresponsive support. Despite these concerns, the majority of feedback remains highly favorable, emphasizing the enjoyment of the teas offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 725 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A huge selection of different teas to try from this company”
“Paid for a year subscription as well as a teapot for my son for Christmas”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 725 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Tea Runners is #1 of 5 on overall rating in this group.
500 reviews of Tea Runners. Filter by what matters to you.
All teas were amazing! I've got Pure Tea selection and all are great! I didn't drink tea much before and always put sugar in it, but those teas I got didn't need sugar at all! I can't wait to get the next package!
I love tea but these teas with the addition of the little glass carafe have elevated my daily tea to an “event”. I love selecting a special tea and just savoring the experience. Some of the teas are just extraordinary.....
Long ago, while researching, I lived near where tea was grown and got spoiled with very fresh tea, and I've been looking for extraordinarily good tea ever since I got back home to the USA. At last I've found it with Tea Runners with their Pure Tea Box. I appreciate even more, though, their educational tips -- I've learned so much about how to tweak the temperature, amount, and time for steeping to make each cup just the way I want it. The monthly amount is just right for me to experiment, and it's so much fun!
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Had a mix up with my order and I got EXCELLENT customer service. The problem was solved within the same day I contacted them. The teas are great, the packaging is beautiful. I can't say enough good things about Tea Runners!
Love the teas I was sent. I also enjoy being able to customize the box if there is something you'd rather have in your monthly box. I even bought an electric tea kettle that can be programmed for different temperatures. I hope this doesn't mean that I am becoming a tea snob.
Teas are flavorful and unique. Very clean, love the box design, love how customizable it is but how good the teas are if I don't have time to customize. Love the huge variety, quality, and how there are certain teas for the different holidays, times of year. I'm a big fan! Looking forward to my April box, which will be my third month.
Our Tea Runners package came, and my son and I were so excited to open it. The packaging is so beautiful. I love all the information that comes on each pouch...the steeping time, how much tea to use, where it originates, and the amount of caffeine. There's sooo much tea in each box, and each of them were so yummy! Thanks, Tea Runners!
Tea was very good and arrived quickly. Overall exactly as I expected. Pretty good value overall about 40 cups for a discovery service is not bad.
I really wanted to give a 5 star review, because I was extremely happy with my first subscription box. The teas were delightful and provided more servings than I expected. However, there was no timely notice for my 2nd box in which to make customized choices of the tea selection. I spent a lot of time trying to get to the customization -- and then was only able to change one of the teas. So, sadly I was disappointed about that.
Consistently impressed by the quality of my Pure Box subscription. It is a nice assortment of better known and lesser known premium teas. I recommend it highly! The option to customize the box is a great feature- easy, and builds even more excitement for the upcoming box.
This life long tea drinker received a tea runner gift for Christmas. The first shipment contained 4 teas that were gone way too fast! The flavor mixtures were subtle and complex. Can’t wait for the next delivery!
Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
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