What a great company!
What a great company! They have so many amazing flavors and even let you customize your box!

Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
Tea Runners garners overwhelmingly positive feedback for its extensive selection of teas and the quality of its products. Many customers express their love for the unique blends and appreciate the opportunity to explore different flavors, often highlighting the excellent packaging and value of the tea boxes.
Reviewers frequently mention the service as a stress reliever, making it a go-to for relaxation after a busy day. However, there are notable complaints regarding customer service, particularly related to subscription issues and delayed shipments. Some consumers report difficulties in communication and fulfillment, with a few expressing frustration over unresponsive support. Despite these concerns, the majority of feedback remains highly favorable, emphasizing the enjoyment of the teas offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 725 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A huge selection of different teas to try from this company”
“Paid for a year subscription as well as a teapot for my son for Christmas”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 725 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Tea Runners is #1 of 5 on overall rating in this group.
500 reviews of Tea Runners. Filter by what matters to you.
What a great company! They have so many amazing flavors and even let you customize your box!
I am on the every-three-months Black Tea plan and I really look forward to getting my Tea Runners subscription box. I've had some really lovely tea from Tea Runners! My only disappointment is duplicates. I've been subscribed for a couple of years now, and there's at least one tea in each box that I've had before. In the May box there were TWO duplicates, and one was a Kathmandu Cosmos and I'd previously had that one in November. It's delicious, but I really want to try NEW teas. I've also had one of my least favourite teas, Citron Mint Black, at least twice. I can't see how to review and change the kind of teas in advance of shipment - maybe that's only an option for monthly subscribers? I don't really want to do that - part of the fun is the surprise - but even if I loved a tea I'd rather have something new. I see from your website that there are lots of teas I've never had, and I would love it if you could pay more attention to not repeating teas for the every-three-months subscribers like me. At least not repeating in under a year - I realize your supply is not unlimited.
These teas are so yummy and the highest quality I have ever had ! Im not sure I will ever be able to go back to drinking any other teas . I love I have the opportunity to try them in the comfort of my own home, and fully customize my box . I also love all the direction and steeping tips that came prior to my first box , and all the tips that come on the packaging . I have placed several orders for larger amounts of tea and all were shipped fast . Tea Runner Charlie has been very helpful with any questions I have had and always has responded fast .
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Caffee stimulates the central nervous system and boosts production of neurotransmitters like serotonin, dopamine, and noradrenaline, which elevate your mood.
I received this as a gift from my son and really love the tea. It is so fresh. My favorite so far is the Zhang Shan Xiao Zhong tea.
I received this a gift from my granddaughter, so I am surprised with each package. I have received two of the three so far and have enjoyed the variety and quality of what I've tasted. I say this as a tea lover for more than 50 years and have had some of the finest teas available.
LOVE YOUR TEA !!!! IT IS THE BEST
Absolutely loved my first box. A delicious mixture of tea and i love that you allow customization.
I absolutely love the options to customize the box and to make monthly changes. So far, every tea I have tried I have loved! It's an amazing quality and wonderful options.
It has a nice selection of teas in portions that give you enough to savor them. If you really love a particular selection, they often have larger quantities available to buy. They select a wide variety from herbal tisanes to pure varietals, and they are packaged well, so the tea arrives fresh and intact.
I have gotten about five boxes from Tea Runners (provided in return for my honest opinion) and I am a big fan of this service. I have liked most of the teas and appreciate the option to switch out teas I do not like before they are shipped. That's not something I have seen in other boxed I've subscribed to.
I look forward to receiving my box each month! The selection of quality teas never disappoints. Many of the selections are award winners and I feel like I’m really getting a chance to sample the best of the best teas. I also like that I know ahead of time which teas will be included in the box and have the option to make changes.
This was/is a gift from my daughter and I am enjoying the first 4 teas
Hi! I like your teas, and your packaging is very elegant and looks very nice. I especially like things packed in sustainable packaging such as cardboard. The fruity teas make very nice iced tea. However, I recieved a gift subscription for Mother's day and never got a notice from your company! I wouldn't know who gifted it except that I asked my son if he gave it to me. It would also be nice to know how many months of tea I will receive as I don't have any idea if I will continue to get any more tea! Ginny Sycuro
I LOVE TeaRunners ! this months curated monthly subscription box is absolutely amazing so delicious and I simply can't get enough. Beyond obssessed!
Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
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