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I'm a new subscriber and really enjoying the teas I received! Thank you!

Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
Tea Runners garners overwhelmingly positive feedback for its extensive selection of teas and the quality of its products. Many customers express their love for the unique blends and appreciate the opportunity to explore different flavors, often highlighting the excellent packaging and value of the tea boxes.
Reviewers frequently mention the service as a stress reliever, making it a go-to for relaxation after a busy day. However, there are notable complaints regarding customer service, particularly related to subscription issues and delayed shipments. Some consumers report difficulties in communication and fulfillment, with a few expressing frustration over unresponsive support. Despite these concerns, the majority of feedback remains highly favorable, emphasizing the enjoyment of the teas offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 725 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A huge selection of different teas to try from this company”
“Paid for a year subscription as well as a teapot for my son for Christmas”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 725 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Tea Runners is #1 of 5 on overall rating in this group.
500 reviews of Tea Runners. Filter by what matters to you.
I'm a new subscriber and really enjoying the teas I received! Thank you!
I love Tea Runners because their teas tastes amazing. I also love the directions for heating the water to the precise temperature. And, I love that each packet tells me how long to steep the teas. Also, the delivery is so fast.
I am so happy with my TEA-shirt and my mug. The shirt is so cute and fits much better than regular tees...It is form fitting and feminine looking. My mug is a nice generous size and looks quite classy! Both items are very well made and would make very nice gifts....But I'm gifting myself right now with these fun items! Shipments were quick and I received lots of personal service on these items....I highly recommend this shop!
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While Tea Runners is one of the more expensive monthly tea groups I've found online, it's easily worth the cost. Each box lasts a month easy if you have a cup a day, even without re-steeping. I've found a number of teas that I love through them, some that I never would have tried based on the name/description if it hadn't come in my box.
Great quality teas! Very impressed. Good variety of teas too. I like the packets the teas come in, with helpful descriptions on the tea itself, the origin of the tea, what temperature to boil it in, whether or not it can be re-steeped. I also like that they supply teas that have won global championships! Got this as a gift for my birthday and will be subscribing. :)
I've tried all but one kind and they were all really good. The customization options are very nice. If I see a tea I'm sure I won't like it's super easy to switch it for another kind. On the flip side, if I see an Oolong on the availability list it's just as easy to snatch it up!
Immediately upon receiving my first shipment of teas, my neighbor and I tore open and sniffed all the tea packages like rabid lemurs huffing a particularly psychoactive millipede. We agreed that the ginger rooibose would make a lovely iced tea but that the lapsang souchong would be the preferred tea for spreading malicious gossip about Lord Bandersnoot (that cad) at the next meeting of the Society of Benevolent Women. A 10/10 experience all around - would recommend.
From the product packaging to the steaming mug of steeped tea, Tea Runners delivers every single time. Their selection is amazing, the tea quality exceptional, and the flexibility to switch the monthly selection is easy. They also have several tea accessories that are both high quality and affordable. I highly recommend!
Charlie responded to my special request email within minutes , and he shipped my order today as per my request . He always ships fast and typically same day , but I just wanted to make sure it got in mail today so I can take it on vacation with me . Thank you so much Tea Runners !
I received the tea of the month club as a gift. I admit I was a little skeptical at first. The first month came with iced teas that I would have never tried and I really enjoyed them. When I realized I could switch out teas I did that the next month. I was looking for some new caffeinated tea. The process was relatively simple. You do have to do each change individually which is a little time consuming but not bad. I had a favorite tea company that I ordered from. Now I have 2. I'm looking forward to my next new teas!
Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
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