Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
Tea Runners garners overwhelmingly positive feedback for its extensive selection of teas and the quality of its products. Many customers express their love for the unique blends and appreciate the opportunity to explore different flavors, often highlighting the excellent packaging and value of the tea boxes.
Reviewers frequently mention the service as a stress reliever, making it a go-to for relaxation after a busy day. However, there are notable complaints regarding customer service, particularly related to subscription issues and delayed shipments. Some consumers report difficulties in communication and fulfillment, with a few expressing frustration over unresponsive support. Despite these concerns, the majority of feedback remains highly favorable, emphasizing the enjoyment of the teas offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 725 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A huge selection of different teas to try from this company”
“Paid for a year subscription as well as a teapot for my son for Christmas”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 725 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Tea Runners is #1 of 5 on overall rating in this group.
500 reviews of Tea Runners. Filter by what matters to you.
New subscription, received order promptly and well packaged. I did get a duplicate of one of the teas but with an email to customer service was able to get the tea that had been missing within a couple days. Super helpful and very pleased with everything so far. Thanks!
Loved the blending!! Super delicious.
I love TeaRunners ft’s an affordable luxury.
With its subscription packages, I think Tea Runners finds exactly the right balance: I'm able to both find new teas and new blends and flavors, but also choose ones that I know I already love. I have really enjoyed my subscription.
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The tea is great! Love the variety!
Email instructions for changing an upcoming gift basket were a bit confusing. Y'all were super prompt and very helpful with resolving my issues.
We are new at Tea Runner. Our favorite tea, for right now, is Root Beer. The other Teas has favor, with exotic and strange recipes, but excellent to drink. Thank you introducing is with TeaRunner. Terry and Donna G.
What a great service! I love trying new teas and the ones they send are extremely flavorful and interesting. I have two mentions: If you don't like flavorings added to your teas, stick with the black/green single origin ones. A lot of the herbal teas have added flavors. It's not bad, just a note. Second: I wish it were easier to get extra helpings of tea. Often times when I like a tea, so does everyone else and it's hard to get in the shop! It's really easy to customize your selection before delivery and I always look forward to the interesting packaging and delicious flavors!
Good, esoteric teas with strange names: "Golden Horse Eyebrow." Tasty, challenging.
So much fun trying our new flavors. I look forward to getting my shipment!
I tried the pure tea box and overall it was nice but I wouldn’t purchase it again. The positives are that it’s very convenient to get four new teas every month, they each have clear instructions and a tasting profile, and the packaging is nice. On the other hand, I felt the quality of the tea didn’t justify the cost, and I’ve been far more satisfied ordering directly from plantations or tea stores (the quantity is larger but I share with friends). Also, I expected the teas to come from around the world, but the vast majority of the teas were from China, with just one from Nepal. I would encourage tea runners to seek out higher quality teas from a larger region.
I received a gifted box of TeaRunners tea and loved it so much that I decided to sign up for a subscription! The descriptions, packaging, quality, and flavor convinced me. It seems like this operation is headed by true tea lovers and it shows. I especially enjoyed the unflavored teas, as I am not a mint fan (it makes me sneeze). Therefore, I went with the "pure" box when choosing my subscription type. However, I did also see that if any similar issue arose, or if I was really hoping for a specific flavored tea, I could request to swap out one of the teas by completing a quick form. I really appreciate that option. I'm definitely going to pay forward my friend's kindness when next I need a great gift idea. Tea makes everything better. Until then, I'm singing the praises of Tea Runners with the hope that more people find and delight in their offerings. Cheers!
Tea Runners is awesome! First of all, the tea itself tastes GREAT. I love all of the flavors that I got. It was the perfect balance between flavors that I already loved, and flavors that pushed me out of my tea comfort zone. ;) Second, this company is so good with communication. I requested to switch from the original box to the herbal box last minute, and they took the time to make sure I got exactly what I was wanting. I would love to purchase from Tea Runners again! :)
It's been fun trying so many different types of tea every day. It came as a Christmas gift from my sister. The little glass teapot is so easy to use. Much better than putting the loose tea in a teaball.
Tea Runners is an award-winning loose leaf tea subscription service and eCommerce store, catering to tea enthusiasts looking to explore a diverse selection of high-quality teas. The company sources its products from some of North America's top tea companies, ensuring a curated experience for its customers. With a range of options including customizable subscriptions, one-time boxes, and gift subscriptions, Tea Runners aims to provide a convenient way for consumers to discover and enjoy new teas each month. Targeting both individual consumers and gift-givers, Tea Runners offers more than 25 monthly tea selections, encompassing various types such as black, green, oolong, and herbal teas. Customers can easily manage their subscriptions, allowing them to pause, skip, or cancel at any time. Through its user-friendly website, Tea Runners strives to enhance the tea-drinking experience, making it accessible for both seasoned tea drinkers and newcomers alike.
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