Great company
Great company, ordered through Amazon but an incorrect switch was sent but on contact with customer service a replacement was dispatched same day. Fantastic service.

The Internet Electrical Store is an emerging online retailer specializing in a wide range of electronic products and technology solutions. Catering to consumers seeking reliable and innovative electronic items, the company aims to provide a user-friendly shopping experience through its upcoming e-commerce platform. Customers can expect to find a diverse selection of electronics that may include home appliances, gadgets, and accessories, all designed to enhance their everyday lives. As the company prepares to launch, it encourages potential customers to sign up for its newsletter to receive updates and information about product offerings. The Internet Electrical Store is committed to delivering quality products and excellent customer service, making it a promising destination for electronics enthusiasts looking for convenience and variety in their shopping experience.
The Internet Electrical Store receives high praise for its quick delivery and excellent customer service, with many reviewers highlighting the stylish quality of their switches and sockets. Customers appreciate the prompt arrival of their orders and the proactive follow-up from staff to ensure satisfaction.
However, there are notable complaints regarding stock availability, with several consumers reporting delays and issues with refunds for items that were listed as in stock but were not. Some reviewers express frustration over the design faults in certain switches, leading to breakage, and a few have had negative experiences with the company's communication regarding order cancellations and refunds. Overall, while many customers enjoy the products and service, the recurring issues with order fulfillment and refunds detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The switches arrived very promptly and look fab”
“A couple of days later I received an email saying delivery was delayed until the following month”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: The Internet Electrical Store is #3 of 5 on overall rating in this group.
60 reviews of The Internet Electrical Store. Filter by what matters to you.
Great company, ordered through Amazon but an incorrect switch was sent but on contact with customer service a replacement was dispatched same day. Fantastic service.
Prompt delivery and very helpful customer service.
I bought a Varilight Matt Chrome Classic V-Pro IR 2 Gang 2 x 100W LED Multi-Way Remote/Touch Control Dimmer Master Unit on 12 January 2022. I also bought the associated remote control for the dimmer. The dimmer and the remote control were easy to set up. I used them to control remotely the lighting in my TV room, rather than having to get out of my seat and manually adjust the original rotary dimmer. This dimmer worked perfectly for about 3 months when one of the dimmer gangs failed. I reported this breakdown to the seller, the Internet Retailer Limited. I was asked to provide video evidence of this failure, and on doing so was sent a replacement unit within a few days. Customer service at this company was at all times very helpful and supportive.
Quick answers to the questions people ask most.
Yes, The Internet Electrical Store is a legitimate company with a mix of reviews. They have received positive feedback for quick delivery and great customer service, but some customers have reported issues with stock availability.
No, The Internet Electrical Store is not a scam. While there are some negative reviews concerning order fulfillment and customer service, many verified customers have praised their products and prompt delivery.
The Internet Electrical Store specializes in electrical products, including a variety of switches and sockets, with particular praise for their stylish Trendi Piano Black range.
The Internet Electrical Store accepts multiple payment methods, ensuring convenience for their customers, although specific methods are not detailed. It’s best to check their website for the latest options.
The return policy is not explicitly stated, but customer feedback indicates that the company has a helpful aftercare service to address issues, including product returns and refunds.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good price and delivered quickly, having seen these switches previously knew what to expect and got exactly what we required. Adds a classy finishing touch to a new modern kitchen.
Great product. Very stylish and different. Very easy to order fast delivery. Very pleased with my purchase
We went for the trendie range in a dark green and are thrilled with them, they look very classy. Customer service is first class and Lilly-May was exceptionally helpful. We have now ordered more in warm grey & are looking forward to installing them.
Renovating our new home we wanted a fun look and love the Trendi switches for their colour and very easy to use switches for hands that are less dextrous than they used to be! Our electrician had not used them before, but was impressed by the quality and ease of wiring. TIR customer service is friendly and very helpful for those not versed in technical terms.
We were renovating our whole place totally from floor to ceiling and everything in between , including every light switch and socket. We wanted something different, not boring but sexy. So I literally goggled “ sexy light switches “ and these come up with pictures straight away. We both went , yep that’s what we want, so we set about placing an order . Three orders later the whole place has been done and with do many different colours to choose from to. But we resisted a few. The people at Trendi were fantastic , so helpful and pleasant and the service was phenomenal. My electrician reckoned they were great quality as well , and with the flexibility of being able to change the face plate so easily to another colour if you wanted to is great. Would I but these again? Yes, would I buy them from the company direct ? Yes . We are over the moon them . Thank Trendi
Great products and service, love the products , working my way through the house changing all the light switches and sockets about to place my third order with this company , what I like about this company is you place an order and within a few days you receive your order ,so easy
Only bought a simple switch but very good feedback back regarding order which came quickly
Great products and a great service. I always buy my electrical switches and sockets from them well priced and always in stock. There customer service is very good and very helpful.
Excellent service and follow up. Items ordered delivered on time.
Ordered the trendi light switches and very pleased with them. Outstanding customer service. I had placed my order and it coincided with the postal strike. Not only did I get an email apologising that my order might take a little longer then stated, I also received a phone call to apologise.
Absolutely delighted with my new switches and sockets. Ordering was so easy and delivered within 2 days, products look amazing and customer service is really good.
Absolutely delighted with the speed, efficiency and price of my power points and light switches and very touched by the surprise of two lollies which my Grandson, who opened the package, discovered. What a nice touch. I can't wait for my decorating to be finished so I can send photos of my lovely Trendiswitches.
First class service , would recommend this company to anyone.
Lovely switches .arrived on date promised and transforms the room .everyone comments on how good they look
Love the Trendi switches. Very modern and such a great selection of colours. Easy to change faceplates to suit your room when decorating! Really good company to buy from. They actually answer the telephone very quickly and and very friendly and helpful. When I ordered new faceplates someone actually phoned me up to check I knew it was just the faceplates I was ordering and not the full socket. Great service and I will definitely use them again.
The Internet Electrical Store is an emerging online retailer specializing in a wide range of electronic products and technology solutions. Catering to consumers seeking reliable and innovative electronic items, the company aims to provide a user-friendly shopping experience through its upcoming e-commerce platform. Customers can expect to find a diverse selection of electronics that may include home appliances, gadgets, and accessories, all designed to enhance their everyday lives. As the company prepares to launch, it encourages potential customers to sign up for its newsletter to receive updates and information about product offerings. The Internet Electrical Store is committed to delivering quality products and excellent customer service, making it a promising destination for electronics enthusiasts looking for convenience and variety in their shopping experience.
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