The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
The reviews for The TJX Companies reveal a predominantly negative sentiment, with many customers expressing dissatisfaction with both in-store and online experiences. While some shoppers appreciate the variety and value found in TJ Maxx stores, citing great deals and convenience, a significant number of reviews highlight issues with customer service and order fulfillment.
Complaints about long wait times at checkout and unhelpful staff are common, with several reviewers noting a lack of assistance during busy periods. Additionally, the online shopping experience is criticized for poor packaging and inadequate customer support, leading to frustrations over damaged items and unresolved issues. Despite a few positive mentions of friendly staff and good product selection, the overall sentiment leans heavily towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 229 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 2.5 | 4 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 2.0 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 2.5 | 2 |
| May 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 229 most recent reviews.
“Being a petite it’s very hard to find pants to fit”
“Whoever processes cards for TJ X Cards doesn't understand customer service when people are standing in line to check out”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | 2.7 out of 5 (poor) | — | 229 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The TJX Companies is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
229 reviews of The TJX Companies. Filter by what matters to you.
I have now ordered the same dress twice. Both shipments continued the wrong dress/wrong size? Not sure how their quality control works, but it is clearly time for an overhaul. I now ordered 6 of the same item/size in hopes one may be correct! Frustrating!
Miss. Leslie Garcia, she's the best, wonderful, nicest, and beautiful I've ever met, she deserves to get promoted please do! She should be a coordinator and like I said She's the best, nice and beautiful associate of TJ Maxx 4520 Dacoma st, Houston, Tx 77092
I bought a mirror online and it arrived broken. I went to the website thinking I’d be able to request a return and receive a return label. Nope. I called the phone number for online orders. They were CLOSED. Customer service for TJMaxx online was closed at 7pm EST! Now I have to call them when I’m busy working. This is my first online purchase w TJX and probably my last. Customer friendly online shopping really needs to make returns easy. This is ridiculous.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 63% are 1–2★.
TJMax return policy is unfair to the consumer even if the purchase was made with their store credit card. Made a purchase and the cashier told me I will place the receipt in the bag, well guess what it wasn’t there. Go to the store to return so they can credit the TJ Max card again and they can’t do it since they don’t have access to the information. What company gives out a credit card and can’t credit you the purchase you made on there store credit card . A company that does not care for there customers.
Same item keeps getting cancelled on TWO separate orders, but when I called customer service, they said the inventory still showed 100 of the same item, and even THEY couldn't figure out the issue. I've ordered THOUSANDS of dollars worth of merchandise. I'm a great customer. I might be done. Very unhappy.
TJX is killing angora bunnies alive!! As consumers we must urge this company to end with this cruel practice. Please visit Lady Freethinker web about angora bunnies TJX and sign and share the petition among friends and relatives. Thank you very much in advance
I love to switch out my purse/wallets as each season passes or whenever I feel like I want a new look. Reason I say this is because I ALWAYS forget to bring their Credit Card with me. I wouldn’t have signed up for their card if i knew their return policy was a JOKE. I Learned the hard way that even though they have 3 stores listed on their card, you can’t do refunds at those stores. Example; bought at T.J MAXX in NH but live in MA, figured I could refund at Marshalls near my house, they told me they can’t refund because they don't have the same system?? WHAT THE HELL.. THANKS for making it more challenging for the customer! Also, I didn’t want a refund, I just wanted to exchange the dress I bought to the correct size and Marshalls HAD the correct size! I HAD TO BUY TWICE and refund later in the week when I went back to NH. Messes UP with the bill when you do that! ALSO; Their App is AAaaawfuuulll! NO point on having it. REALLY! I get it, security reasons,(I use other retail stores apps with no problem and have my info saved without a hassle!) but you shouldn't have to be on the internet and sign in AGAIN (which seems to always make me change my password and you can’t re use passwords) just to be able to see your rewards and to use your credit card???! What’s the point of even having an APP if this MAIN FEATURE can’t be accessed on it??? I ONLY use their app just to pay my bill that’s the only good other than that, I would’ve deleted the app because it is useless!
I think they are the only store in Walworth county that still requires a mask. Crazy! Love the store but will spend my money elsewhere.
As much as I used to love going to TJMaxx I don't even want to think about the store after it messed up all my online orders. Even with its other brand Sierra. At first I was excited to shop from TJMaxx.com. Both stores show great selections online and good discounts also. Don't be fooled. Your order either gets cancelled the next day or mysteriously ships after 5-7 days after you bought it somewhere else because you were told the order was cancelled. What's the point of ordering anything with them if it's all going to be cancelled or super late? Buyer beware, you're money is going to get tied up on orders that never come in.
Very liberal store but pays like crap. I thought they love above minimum wage and want to raise wages? I’m working for $9 an hour. Just shows liberals don’t actually care!!!!!!!!
I recently bought a Ice tea jar, got it home and filled it and left it in the sun. When I picked it up it had leaked. I took it back to the store (at the Arizona Pavillions) with the receipt. The cashier had to get her manager, the manager then left me standing in line for about 10 minutes while she checked the shelves for another jar to compair I guess? She finally came back and said accusingly "are you sure you purchased it here"? The receipt was in her hand! I said yes of course I bought it there, why? She said there is no others on the shelf and it has a stain on the inside around the spicket. Well of course it does I made sun tea in it. Isn't that what its for? She could tell I was getting upset at her, she gave me my credit, but wasn't happy about it. As much as I love the store, because of all the products, I will not be going back. All because of the way that so called manager talked to me. I wish I had asked for her name.
Tried to pay with my Tjx card which is in good standing and has $1700 to spend. I went to check out and it got declined, the service rep just stood there as I tried to understand why my card wouldn’t work. I asked her if there was another way to pay without the card and she said no. I went in my app and I see a digital card that says for me to give to a rep at checkout which annoyed me because she had just told me there was no other way? I gave her the digital card and she almost refused to try it until the manager(crystal) came over and entered it in. It still didn’t go through and I asked her what to do and she tells me to call, meanwhile it’s 9:00 at night and I was just standing online for 30 minutes, I have a pregnant wife with me and a 3 year old, and she can’t do it cause it’s not her account she tells me... there’s nothing she can do. This is the worst response a manager can say to a customer who is looking for help and trying to make a purchase. The business SUCKS. Employees are miserable and lazy. I will never go back to TJ Max in Poughkeepsie, NY, it is trash.
I opened up a charge card and I was quickly approved and I was happy about that I bought like $175 worth of stuff and I took back most of it except for a bathing suit I think the bathing suit was $29 when I got my bill it was $150 needless 2 say I won't be shopping there anymore I paid the bill but I'm done
Will never shop online on TjMaxx!! Buyers beware!!! Took my order forever to get here! Received damaged items! Costumer service the worst ever!! Not helpful at all! Will return the whole order just by how I’ve been treated by their costumer service. Will never buy there online again! I am a costumer who goes to their store every week and obviously spend money there, now I won’t go there hopefully in a very long time!!
I purchased a ring from tjmaxx.com and I only received an empty black box. I contacted customer service and they didn't do anything about it. I am out $86 and I want to warn others about purchasing jewelry or other expensive items from tjmaxx. I believe whoever worked at the packaging for the online store stole the ring.
Probably one of the best companies to make it through a pandemic. Still open late and have the best deals. The lines are long but that's ok when you're getting good deals
I ordered a lot of clothes online from tj maxx for me and my kids a few week back and I received all my items. I made 4 orders and didn't have a problem with any of the orders. My first order took 9 days but the other 3 only took 7 days. The clothes looked great!
I placed an order a couple of days ago. I just received an email notification two of my items were cancelled. One of the cancelled items was the main reason why I placed the order in the first place. I purchased additional items in order to save on the shipping charges. I called TJ Maxx's customer service to ask if I can order a sized up on the same item. After the rep asked a few questions, she then tells me my order cannot be modified or cancelled. I can understand if I decided to add an item or exchange this item with a totally different item, but I wanted to adjust my order based on the lack of efficiencies of TJ Maxx. Their website should have been updated immediately the size I wanted was no longer available. I would have ordered the next sized up at that time. Going forward, I will not be making any more on-line purchases with TJ Maxx.
The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
This profile hasn't been claimed by the business owner.
