The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
The reviews for The TJX Companies reveal a predominantly negative sentiment, with many customers expressing dissatisfaction with both in-store and online experiences. While some shoppers appreciate the variety and value found in TJ Maxx stores, citing great deals and convenience, a significant number of reviews highlight issues with customer service and order fulfillment.
Complaints about long wait times at checkout and unhelpful staff are common, with several reviewers noting a lack of assistance during busy periods. Additionally, the online shopping experience is criticized for poor packaging and inadequate customer support, leading to frustrations over damaged items and unresolved issues. Despite a few positive mentions of friendly staff and good product selection, the overall sentiment leans heavily towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 229 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 2.5 | 4 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 2.0 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 2.5 | 2 |
| May 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 229 most recent reviews.
“Being a petite it’s very hard to find pants to fit”
“Whoever processes cards for TJ X Cards doesn't understand customer service when people are standing in line to check out”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | 2.7 out of 5 (poor) | — | 229 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The TJX Companies is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
229 reviews of The TJX Companies. Filter by what matters to you.
These stores are very bias they cater to the skinny people only one rack for plus size, whoever does the ordering for ALL T J MAXX SUCKS HAS NO IDEA WHAT TO ORDER. I DON'T and will not shop there ever again and will not recommend others as well.
I have loved this store forever! Most of their products are amazing. I've gotten some brand name clothing for great prices. Also, some really nice home furnishings. My favorite item is a beautiful stained glass lamp that I got for $79. The same lamp was $200+ in regular stores. Pre-Covid I went to the store at least once every couple of months. Their stock turns over fairly quickly, so when you find a deal, buy it right away. I'm so looking forward to being able to do in store shopping soon. My local store is very clean and organized, and the staff is friendly and helpful. I've only had to return one item over the years, and they were very accommodating. I have not tried out their online store, so cannot comment on that aspect.
Customer service sucks! The employee who is not a native speaker and has an accent, cannot get past the start of the call, as the computer does not understand accented English! Discrimination!!!!!!!!!!?????
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 63% are 1–2★.
Because I made an additional payment on my card to make room for a big purchase they locked my card!! The rep and supervisor said they have that right to do that for 21 days!!! It was an 8 day hold for me. Pissed!
I would like to be clear, that the store and most of the staff here was friendly and helpful. The issue began when my mom was encouraged to open an account, which she did. The associate entered her previous address which she indicated was not correct both before and after it was processed. The sales associate informed her she would be able to call and fix this issue or change the address online.... My mom is not tech savvy so she called and after three hours and several transfers she was told that they would mail her the change of address information...but to the WRONG address! I called back with her and was informed that to change her address to the correct address she would have to send a five second video of her holding her driver’s license, and two proofs of address (they used an example of utility bills or bank statements). Seriously?! To open the account they only asked for her driver’s license and social security number, when it comes to changing the address to receive the bill so she can pay it, they want to verify as much as one would have to for a passport. It was just shy of asking for a DNA sample. Five transfers, later, we paid the bill online and closed the account. I asked if we could receive and email for payment confirmation as well as verification for the account closure and you guessed it, “it will be mailed”....to the wrong address 🤦🏻♀️ This is ridiculous and unacceptable. A company that is so quick to open an account with little information and virtually no security precautions to protect a person’s identity, but makes it impossible to fix a mistake THEY made on an address so the customer can pay their bill; should re-evaluate their policies immediately. Feel free to shop the deals, but know if you open a credit card with them, you will also be opening a can of problems and aggravation. Happy shopping...
I have been a loyal TJM customer for over thirty years, and am pleased with the merchandise and gift selections. However, this is the third time an item I wished to purchase at the Greenwood Village, CO store was apparently mismarked and they refused to give me the sale price on the tag. This is not the customer's fault and disappointing when we are shopping for sales. The store needs to honor the tags that are on the items.
Last Sunday I was at TJ Maxx Pensacola,Fl and looking at a The North Face jacket. I noticed it was dirty on the inside (stain on collar; dirt stains around inside pocket and condemns in the pocket. I asked to speak with a manager and it took about 5 minutes for her to arrive. I showed her the jacket gave her the handful of condemns and asked if they sold used merchandise. She just smirked at me. She told me no one had worn it. Especially as expensive jacket. I felt like I was bothering her. I just thought the store would like to know. She did apologize to me when I turned around to leave.
It's as expected. I found some pretty good deals at the Lakewood store but its messy in there. They need more people refolding and keeping it in order. Or they need better customers. Found a great pair of Sketchers slip on sneakers - comfortable and less than thought they'd be. TJ Maxx is good for your average person on a budget
For more than 5 times I don’t receive my online orders from both tjmaxx and marshalls when i call the customer service they told me i have to wait 15 days I don’t know what i have to wait for if it’s showing delivered it’s not, when i ask to speak with manager or supervisor they told me they’re busy Sorry?????? Am i customer or a member of the family they’re really unprofessional I’ll never buy online or in store
I just need help, hopefully the CEO of TJmaaxonline.com would come across this review and help me. They blocked my account, my husband and everyone who lives in our household for the last 2 years. I called and emailed 300 times and nothing was done. We feel very frustrated and our rights as consumes have been TAKEN AWAY. HELP !
The TJMaxx store in Bellevue, WA double charged a purchased i made. I took the receipt and bank statement to proof a point. The store manager named Thomas was arrogant, non apologetic and kept blaming my Bank of America. The fraud dispute department of the bank said that this happens all the time but with the receipt and bank charge that is proof enough to credit you for the double charge but this manager didnot even attempt to help. No customer service whatsoever. He was racist, cold and just simply didnot want to be helpful. He said it's not their problem, but guess what? They charged my card not the bank Who on earth gave this old racist fart this job! Tj Maxx, you better look into this old fart ...too lazy to help, or he didnot know how!
Many times Tjmaxx.com cancels my order, days after ordering. I call customer support to ask why they cancel when there are several available when I order. The initial customer service person and then their supervisor say "Sorry". But can't tell me why their website/inventory is not accurate. Not helpful, not friendly. Beware.
TJ Maxx: West Side off of Center, Omaha, NE Based on in-store experience Monday 12/14/2020. I am really impressed with the comfort I had shopping at TJ Maxx in the time of Covid. My shopping companion had a blood sugar drop, and we needed to find her some food, the TJ Maxx employees were helpful in stashing our cart and extremely friendly. The greeters and cart wipers at the door made a lasting impression - - - you know when you can tell someone is smiling by their eyes? - - - these are genuinely nice and happy people who you could see made other people smile. As always - I found exactly what I was searching for plus some and am glad to have gotten my christmas presents here! Thank you TJ Maxx
Bought a pore strip and a strawberry face mask, but the cashier dropped both and only put one back in thr bag. I paid seven dollars and only got one of the items which is worth two dollars. Realized that she didn't put one in when I looked in the bag after I got in my car and couldn't find it. I remember hearing something drop when checking out. Awful
I am very disappointed in TJ Maxx’s online services. I ordered five items on October 20th and was told it could take up to 10 business days for my package to arrive. A few days after placing my order I received a notification that one of the items I ordered was out of stock and so I was refunded. Approximately 10 days after my order I received a package from TJX containing one item that was not what I ordered. I called customer service and they were able to resolve the issue. Since then I have called twice to check on the status of my other three items that still have not arrived (it is now nearly December 4th). Two weeks ago, during one of my calls, I was told that part of my order had shipped and I should receive it in the next couple business days. I still have nothing from my original order that was placed 45 days ago. I’m very disappointed as I’ve always been a loyal and frequent shopper at TJ Maxx. I plan to call again again tomorrow to see if I can be refunded. If you are looking to buy gifts in time for Christmas, I suggest you consider shopping elsewhere. :(
I love this chain of shops. They always have new merchandise and my size specifically. Prices are low and there is no limit on returns or exchanges
I was recently on the TJ Maxx website to pay my credit card when I came across a letter posted on the site regarding Racial Injustice. Upon reading this letter and how the corporation is donating 10 million dollars to various organizations I decided to inquire what the company is doing for our country's fallen officers. I have yet to receive a response ? I have canceled my account . Think about this before spending your money at their stores.
I placed an online order on October 18th. I paid for shipping, and it stated it would take 10-15 business days. I paid $100 for my order. It has been over the 10-15 days, and I have received ONE item from my order. None of my other items are even shipped yet. In contacting customer service, their response was that due to health concerns there are delays. I understand that things will be slowed slightly due to the pandemic, but to not even be able to give me a time frame of when I will receive my order is unacceptable. The one item shipped several days ago, and I have heard nothing since that shipment notification. Why am I paying for shipping which isn’t even fulfilled? What is the timeframe of my order? It’s too late to use what it was purchased for. I am hoping that at least it may be here before Thanksgiving. I am a regular shopper at TJ Maxx, and this experience is beyond disappointing.
The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
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