Tørn is a Norwegian platform dedicated to providing customers with high-quality surplus building materials and tools at reduced prices. The company facilitates a marketplace where retailers and suppliers can sell their excess inventory, offering a wide range of products including electrical tools, home and garden items, and various construction materials. By connecting consumers directly with vendors, Tørn aims to help customers save money on essential building supplies while promoting sustainable shopping practices. Targeting both individual consumers and businesses, Tørn encourages partnerships with suppliers looking to offload surplus items. Customers can benefit from a diverse selection of products that are frequently updated, ensuring they have access to the latest offerings. With a focus on customer satisfaction, Tørn provides a 14-day return policy and options for in-store pickup or home delivery, making the shopping experience convenient and efficient.
Tørn receives a mix of feedback from its customers, with a notable 73% expressing positive experiences. Many reviewers highlight the excellent customer service, describing staff as helpful and responsive, with quick resolutions to issues.
For instance, customers appreciate the professional handling of damaged goods and the overall service quality. However, there are significant complaints regarding communication, with several people reporting a lack of responses to inquiries and difficulties in contacting the company. Issues with order cancellations and incorrect deliveries also emerge, leading to frustration among some consumers. Despite these challenges, the majority of reviews reflect satisfaction with product quality and pricing. Overall, Tørn is viewed positively, but improvements in customer communication are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 124 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 2 |
| May 24 | 3.0 | 2 |
| Jun 24 | 2.3 | 3 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | 1.8 | 5 |
| Sep 24 | — | 0 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.3 | 6 |
| Mar 25 | 3.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 124 most recent reviews.
“Behjelpelig og hyggelig kundeservice”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | +26% | 124 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 35 |
Bottom line: Tørn is #5 of 5 on overall rating in this group.
124 reviews of Tørn. Filter by what matters to you.
Bestilte en konkret vare ved å trykke på "bildet". Lykkelig over å spare noen kr. Fikk en annen - ubrukelig. En diskusjon fulgte. Den løste seg. Varen ble returnert uten kostnad for meg. At PostNord ikke presterer er ikke nytt. TØRN bør vurdere Bring - da blir det 5stjerner fra meg neste gang. For TØRN ser i mange tilfelle ut som en godtepose....
Tørn har levert hver gang, og har ikke noe å klage over tilbudene og kundeservicen. Det er tipp topp. Men - Når det er sagt, så ødelegger PostNord handleopplevelse . PostNord har sjelden gjort en god figur. I 80% av tilfellene blir det rot når det er dem som står for forsendelsen. Det er slik at jeg forventer at det går galt hver gang. Og som regel gjør det det. Håper Tørn revurderer samarbeidet med dem. Eller la kunden selv bestemme hvem som skal stå for levering. Jeg har valgt Posten når jeg kan velge, til tross for at det kan være litt dyrere.
Kunne hatt en bedre nettside og raskere responstid. Siden operer med 24 timers svar tid, nettsiden er flat og tar deg til office skjema for innsending av sak. Så enkelt at man får følelsen av at det ikke er ekte. Ellers veldig fornøyd med produktet jeg kjøpte som er det viktigste!
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Seriøst - god hjelp hos kundeservice hvis det skulle oppstå problemer. Mulig å gjøre et godt kupp…
Gode priser. Dobbeltsjekk dog "førpriser" da disse ofte er kunstig høye. Men rimlig sammenlignet med eks. laveste pris på prisjakt olg. Raskt og gode svar på kundeservice. Fikk et defekt produkt de løste veldig ryddig. Ved mine 3 ordre synes jeg dog at sending har vert treg. Kjøper noe i en nettbutikk sendes det gjerne første virkedag. Men tatt 2-4 virkedager før har blitt sendt.
Tørn is a Norwegian platform dedicated to providing customers with high-quality surplus building materials and tools at reduced prices. The company facilitates a marketplace where retailers and suppliers can sell their excess inventory, offering a wide range of products including electrical tools, home and garden items, and various construction materials. By connecting consumers directly with vendors, Tørn aims to help customers save money on essential building supplies while promoting sustainable shopping practices. Targeting both individual consumers and businesses, Tørn encourages partnerships with suppliers looking to offload surplus items. Customers can benefit from a diverse selection of products that are frequently updated, ensuring they have access to the latest offerings. With a focus on customer satisfaction, Tørn provides a 14-day return policy and options for in-store pickup or home delivery, making the shopping experience convenient and efficient.
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