Great service
Great service. Love item Thank you

VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
VILA Online Shop receives high praise for its fast delivery and quality clothing, with many reviewers highlighting the "snabb leverans" (fast delivery) and "schöne hochwertige Kleidung" (beautiful high-quality clothing) at fair prices. Customers appreciate the efficient service, noting that their orders are processed quickly and arrive promptly.
However, there are some concerns regarding order fulfillment, as a few customers report not receiving their items despite being marked as delivered. Additionally, some feedback points to a lack of detailed sizing information, which can lead to confusion when selecting the right fit. Overall, while VILA excels in speed and product quality, there are notable issues with order accuracy and sizing guidance. The majority sentiment remains positive, reflecting a strong customer satisfaction overall.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.4 | 142 |
| May 25 | 4.5 | 436 |
| Jun 25 | 4.6 | 323 |
| Jul 25 | 4.6 | 99 |
| Aug 25 | 4.4 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Hurtig levering”
“Fick paket levererat i timme bort,trasigt paket och fick betala extra för att få den till rätt stad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 1,060 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: VILA Online Shop is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.8).
500 reviews of VILA Online Shop. Filter by what matters to you.
Great service. Love item Thank you
Jeg kan godt lide at man på hjemmesiden kan se billeder af tøjet, uden at man skal klikke ind på det. Det var gnidningsfrit at handle på hjemmesiden, og nemt at sende retur med QR kode. Det var en hjælp at jeg modtog en mail med link til oprettelse af returnering, hvor jeg så heller ikke behøvede at logge ind for at registrere returneringen. At vælge returårsag drillede lidt. Måske fordi rækkefølgen ændrede sig fra produkt til produkt. Der ville det for mig have været meget lettere, hvis de stod listet i en logisk rækkefølge, og med meget kort overskuelig tekst f.eks “for lille”, “for stor”, “for lang”, “for kort”. Ellers fin tid på behandling af ordren. Det kan også gå for hurtigt, så man får helt stress. Det hele var meget passende. Tak for denne gang! Kærlig hilsen Line
👍🏼👍🏼 godt og hurtigt
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Snabb leverans. Bra passform. Såg ut som på bilderna.
Rapidez y comodidad
Snelle levering
Snelle levering, fijne service
Les articles sont de bonne qualité très agréables à porter.
Goede kwaliteit, niet duur. Snelle levering.
Mycket snabb leverans! Göra retur gick lätt
Alles keurig op tijd afgeleverd. Mooie kwaliteit en goede service.
Oli helppo ja mukava tehdä ostoksia. Koko mekossa jonka tilasin oli, ehkä hivenen reilu, voisi vaikka vinkiksi laittaa, että reilu koko ota numeroa pienempi.
De maten zijn perfect ! Levering op tijd ! Super winkel
VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
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