VinatisUK is an established online wine shop specializing in the sale of French wines, fine wines, and Champagne. With a selection of over 5,000 bottles, the company caters to wine enthusiasts in the UK and across the European Union. Each product undergoes a rigorous selection process, including blind tastings conducted by expert sommeliers, ensuring a high standard of quality for customers. Founded over 20 years ago, VinatisUK has built a reputation as a trusted provider for consumers seeking a diverse range of wines, from red and white to rosé and sparkling options. The platform is designed for ease of use, allowing customers to browse and purchase wines conveniently online, with secure delivery options available throughout Europe. By focusing on quality, competitive pricing, and customer service, VinatisUK aims to meet the needs of both casual buyers and serious wine aficionados.
VinatisUK receives high praise for its extensive selection of wines and reliable delivery service, with many reviewers noting the great prices and efficient ordering process. Customers appreciate the strong packaging and the use of DPD for timely deliveries, often receiving their orders within a week.
The variety of wines available, including hard-to-find selections, adds to the positive experience. However, some consumers express concerns about delivery mishaps, such as packages being improperly handled or delivered to the wrong address. Despite these occasional issues, the overall sentiment remains overwhelmingly positive, with many recommending VinatisUK for its quality service and excellent wine options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.5 | 35 |
| Oct 24 | 4.8 | 21 |
| Nov 24 | 4.5 | 36 |
| Dec 24 | 4.4 | 54 |
| Jan 25 | 4.2 | 24 |
| Feb 25 | 4.2 | 18 |
| Mar 25 | 4.3 | 37 |
| Apr 25 | 4.3 | 18 |
| May 25 | 4.4 | 27 |
| Jun 25 | 3.8 | 23 |
| Jul 25 | 4.9 | 19 |
| Aug 25 | 4.3 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been using the company for a few years and continue to be fully satisfied with the products, pricing, ordering...”
“The wine was delivered to the next door property by throwing it over a 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | −3% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: VinatisUK is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.2).
500 reviews of VinatisUK. Filter by what matters to you.
I ordered 6 bottles of champagne on 1 December, after 19 days I have had no delivery information from Vinatis and there is no telephone number to contact them. I would actually now like to cancel the order altogether as I have no confidence that my order will arrive.
My account also shows no action since 3rd Dec. 2570424 nor answers to 2 email requests for news. However it arrived in tact and perfect today. All that was needed was that I was kept informed Thank you
Ordered 3 bottles of wine on the 1st of December. Received a ready to ship notification on the 3rd December and nothing since. Customer service can’t give me an ETA and can only say it is stuck in customs. I return overseas on the 23rd so it’s looking like I won’t receive anything. UPDATE - received wine today (20th) - shame I had to chase but happy in the end
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We placed our order on the 02/12/2023 and have not yet received our order or a confirmed delivery date And the site has no usable contact
Très bon service client a l'écoute
Ordered wine for Christmas on 1st December. All tracking updates stopped on 3rd December and numerous messages to customer services have gone unanswered. Out of pocket with no idea where my wine or money is Update: order reference 2570486 in my husband’s name, Brian Byron
On 27/11, I placed an order on the Vinatis website totaling €285, including two gift boxes with two glasses each. On 6/12, I received the package and immediately opened it, only to find that one of the two boxes contained a broken glass. I promptly contacted customer service with photos, describing the unfortunate situation, hoping for a quick resolution as promised within 24 hours. However, 24 hours passed with no response, and even after 48 hours of follow-up, there was still no communication. Finally, on 11/12, I received a response: “We acknowledge receipt of your e-mail and apologize for any inconvenience caused. We have credited your Vinatis account with a voucher of 5.80€, the value of a glass of your CHAMPAGNE TAITTINGER - PRESTIGE, by way of compensation. The voucher will be deducted from your next order and will be valid for six months. Please do not hesitate to contact us should you require any further information.” The solution is not a quick replacement or a refund but a meager voucher for a new purchase. Terrible customer service and a dreadful experience that I don't recommend to anyone. Update: Vinatis took a week to respond to my email inquiry, but they replied to this review in less than 24 hours – magic! Vinatis alludes to the fact that I did not check the package before delivery. The package was perfect externally, and I could not have known it contained a damaged product. My x-ray machine was occupied at that time. In the email, I had requested a return, but never received a response. Now, they are suggesting it publicly. Well, I ask you equally publicly to arrange, at your expense, a courier to pick up the package in question. I await your response. Have a good day.
I ordered one bottle of champagne for my son who lives in France. I am based in UK. I wanted to be sure there would be no customs duty etc that’s why I bought it from a French co. It was delivered on the day I requested so a very good service. I do think the delivery cost of euro15 was a bit high given Annecy is not too far from my sons house. Nevertheless it’s a good option for me if I want to send him a gift.
Fast, on-time delivery and no hassle ordering process
My first order with vinatis. Everything was smooth, the order and the extremely cheap and fast delivery to Crete. Definitely I will order some more.
Everything was perfect. The order arrived extremely quickly.
The company delivers what you ask for. The wines are better and often cheaper than can be found in the UK. Delivery is free over £150, albeit not automatically as you have to type FREEPOSTAGE in the voucher space. This could usefully be changed to automatic. Delivery can take anything from one to three weeks, but it will arrive, and if you're ever worried about it Vinatis will reply to queries pretty much immediately.
I'm sure the wine is fine but we have had a poor delivery experience. Weordered a box as a gift for my Uncle's 80th birthday, to be delivered to his home in Kent. I realised when the tracking details were released that it was en route to my address in Manchester. At first I assumed this was actually my error and that I'd not entered the delivery address as I'd thought. Going into my account however showed that I had asked for it to be delivered to the Kent address so i have no clue how it ended up coming to the billing address! I quickly emailed asking for it to be redirected and received no response back. 5 days later it arrived in Manchester. So my uncle received nothing from us for a milestone birthday and we now have the task of sorting another gift. This was really disappointing all round and I've had to apologise profusely to a uncle who would have loved receiving this on his special day.
Good selection of wines at reasonable prices. Website easy to navigate. Good communications throughout and on-time delivery. Would definitely use again.
Great wine as usual. DPD driver just threw the boxes on doorstep with no regard for the fact they were marked FRAGILE. Previously we have come home to find them balanced precariously on our doorstep! Please dispense with the services of DPD and find another more caring delivery service.
Everything delivered ahead of schedule, well packaged
VinatisUK is an established online wine shop specializing in the sale of French wines, fine wines, and Champagne. With a selection of over 5,000 bottles, the company caters to wine enthusiasts in the UK and across the European Union. Each product undergoes a rigorous selection process, including blind tastings conducted by expert sommeliers, ensuring a high standard of quality for customers. Founded over 20 years ago, VinatisUK has built a reputation as a trusted provider for consumers seeking a diverse range of wines, from red and white to rosé and sparkling options. The platform is designed for ease of use, allowing customers to browse and purchase wines conveniently online, with secure delivery options available throughout Europe. By focusing on quality, competitive pricing, and customer service, VinatisUK aims to meet the needs of both casual buyers and serious wine aficionados.
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