ZoomDoc Health is a UK-based service that provides fast and confidential medical letters and certificates issued by NHS-registered doctors. The company specializes in delivering various medical documents, including sickness certificates, travel medical certificates, and visa certificates of good health, with most requests processed within one hour. This efficiency makes ZoomDoc Health a convenient option for individuals needing documentation for employment, education, travel, or legal purposes. The target market for ZoomDoc Health includes individuals who require medical certificates for various situations, such as employers needing proof of illness, students seeking medical documentation for universities, and travelers requiring health certificates for airlines and visa applications. By offering a reliable and accessible service, the company addresses the needs of consumers looking for legitimate medical documentation without the need for a traditional GP appointment.
ZoomDoc Health receives overwhelmingly positive feedback for its quick and efficient service, with many reviewers praising the helpfulness and empathy of the doctors. Customers appreciate the fast turnaround times, often receiving necessary documentation within minutes, which is particularly beneficial for urgent travel needs.
The user-friendly platform is noted for making the process easy, even for those who may not be tech-savvy. However, some users express frustration with the technical aspects, such as uploading videos and files, which can be stressful for those less familiar with technology. Additionally, while the service is generally well-received, a few customers mention unexpected fees associated with certain documents. Overall, ZoomDoc Health is highly recommended for its reliable and prompt service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.7 | 57 |
| Oct 24 | 4.6 | 60 |
| Nov 24 | 4.7 | 44 |
| Dec 24 | 4.6 | 42 |
| Jan 25 | 4.9 | 54 |
| Feb 25 | 4.7 | 47 |
| Mar 25 | 4.8 | 49 |
| Apr 25 | 4.9 | 57 |
| May 25 | 4.8 | 50 |
| Jun 25 | 4.7 | 60 |
| Jul 25 | 4.8 | 56 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent, fast turnaround time within couple of hours”
“Zoomdoc is a excellent service ive used many times especially the chief medical officer however on this ocassion the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: ZoomDoc Health is #3 of 5 on overall rating in this group.
500 reviews of ZoomDoc Health. Filter by what matters to you.
As I'm not the best person to work on a pc I found it very hard to up load videos and files and down load on them. Never had one at school. I found it all very stressful. But still I bet many people had better experiences than me.
Zoomdoc is a excellent service ive used many times especially the chief medical officer however on this ocassion the First disability letter excellent I then wanted another letter with more details a different doctor did it but wouldn't extract particular information from first letter his opinion was to the effect i didn't meet the physical requirements despite me uploading court legal documents of tribunal outcome confirming mobility issue however I could of advised him differently on could letter be worded with He relies on a wheelchair to avoid psychotic episodes of his fear of organ damage Rather than me asking to use " he needs to use a wheelchair " like from first letter I asked for refund because doctor wouldn't change letter wording Refund authorisated then on first letter i asked for refund because how can one doctor agree with me and another not Obviously they can have different opinions but surely with my evidence is not difficult to understand with court judge documents confirming wheelchair use to avoid making pain worse and wearing specially adapted clothes to prevent damage to his organs by raising his arms to then psychotic diagnoses from me genuinely believing internal injuries causing the issues Then another refund authorisated and they claim it was a oversight only after i asked for refund and challenged them on doctor opinion and claim there unable to confirm my limited mobility as I need to see them face to face as if the evidence I sent them was insufficient a legal binding court tribunal document like first doctor would not of issued first letter otherwise second doctor claim I needed scans with proof when its a psychotic disorder lol obviously not to me it's not Never less excellent company my situation is unusual but not difficult to understand somatic delusions can Effect mobility nothing needs to be proved on scans like one doctor said And for Gigi Francois shes lovely but did avoid answering the phone in my opinion because i tested it with different numbers and she appeared on one call she couldn't wait to get off phone from me however I will say it might of come across with me complaining unpleasant even though I was not hostile or rude in any way shape or form I was just simply being assertive Thank you zoomdoc I would be happy to deal with you again 😊 Respone from zoomdoc regarding my review they was unable to provide me with letters when they already issued them lol and only cancelled them on my request I've used another service and got exactly what I wanted Cheers
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Despite claiming to be a 24/7 company that responds in an hour, my attempts to get through to customer service have been pending for 6 hours without any update. Normally I'd be more patient but considering this is a stressful situation I would expect better responsiveness. Social media hasn't been updated since October so I'm not fully convinced there's actually anyone working anymore.
Nope. I tried to find the I information I needed before but had to pay first to see what was needed. I am from Australia and need a fit for work certificate. I cannot get a gp appointment here for another 3 months as I have just arrived. I cannot get one from Australia as I haven’t been to the go there for 18 months so I guess I need a refund as you can’t help me with the certificate I need.
No certificate and still took money
Failure to respond to my request. I never heard from you after I submitted my request, and you asking me to rate you? What a nerve. You took my money and didn’t do as I wanted. Please return my money.
Useless…….
I did not receive my certificate
I never got a fit to work and got an unsure. As I’ve had mental health issues. You would think a person should be out working to help with mental health. I’m glad I went and seen my doctor as they gave me a fit to work. They see it for what it is and see that a person should be active. Sitting doing nothing creates mental health. Maybe you need to look more into this. You also take peoples money for this. It’s actually shocking.
Gp referral letter came through quick enough but scan results were then sent back to the ZoomDoc and then they didn’t send them on to me . You can’t call them either
Services offered not clear before purchase, advertised as a GP letter but after purchasing was just a sick note up to 7 days, nothing else, false advertising, if you read deeper it’s there in the small print but not obvious before purchase, when looking for something quickly as can’t get an appointment at the GP it takes advantage of people who are ill and suffering from stress and anxiety.
I was after a health certification, before the payment collection nothing was mentioned about what is needed, and now I am after collecting my Gp report so I can come back to you, it was much easier if this been mentioned before payment
All she did was rewrite my current diagnosis. I was expecting a new diagnosis for traumatic brain injury residuals.
The document you sent wasn't suited to my requirements.
ZoomDoc Health is a UK-based service that provides fast and confidential medical letters and certificates issued by NHS-registered doctors. The company specializes in delivering various medical documents, including sickness certificates, travel medical certificates, and visa certificates of good health, with most requests processed within one hour. This efficiency makes ZoomDoc Health a convenient option for individuals needing documentation for employment, education, travel, or legal purposes. The target market for ZoomDoc Health includes individuals who require medical certificates for various situations, such as employers needing proof of illness, students seeking medical documentation for universities, and travelers requiring health certificates for airlines and visa applications. By offering a reliable and accessible service, the company addresses the needs of consumers looking for legitimate medical documentation without the need for a traditional GP appointment.
This profile hasn't been claimed by the business owner.
