ZoomDoc Health is a UK-based service that provides fast and confidential medical letters and certificates issued by NHS-registered doctors. The company specializes in delivering various medical documents, including sickness certificates, travel medical certificates, and visa certificates of good health, with most requests processed within one hour. This efficiency makes ZoomDoc Health a convenient option for individuals needing documentation for employment, education, travel, or legal purposes. The target market for ZoomDoc Health includes individuals who require medical certificates for various situations, such as employers needing proof of illness, students seeking medical documentation for universities, and travelers requiring health certificates for airlines and visa applications. By offering a reliable and accessible service, the company addresses the needs of consumers looking for legitimate medical documentation without the need for a traditional GP appointment.
ZoomDoc Health receives overwhelmingly positive feedback for its quick and efficient service, with many reviewers praising the helpfulness and empathy of the doctors. Customers appreciate the fast turnaround times, often receiving necessary documentation within minutes, which is particularly beneficial for urgent travel needs.
The user-friendly platform is noted for making the process easy, even for those who may not be tech-savvy. However, some users express frustration with the technical aspects, such as uploading videos and files, which can be stressful for those less familiar with technology. Additionally, while the service is generally well-received, a few customers mention unexpected fees associated with certain documents. Overall, ZoomDoc Health is highly recommended for its reliable and prompt service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.7 | 57 |
| Oct 24 | 4.6 | 60 |
| Nov 24 | 4.7 | 44 |
| Dec 24 | 4.6 | 42 |
| Jan 25 | 4.9 | 54 |
| Feb 25 | 4.7 | 47 |
| Mar 25 | 4.8 | 49 |
| Apr 25 | 4.9 | 57 |
| May 25 | 4.8 | 50 |
| Jun 25 | 4.7 | 60 |
| Jul 25 | 4.8 | 56 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent, fast turnaround time within couple of hours”
“Zoomdoc is a excellent service ive used many times especially the chief medical officer however on this ocassion the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: ZoomDoc Health is #3 of 5 on overall rating in this group.
500 reviews of ZoomDoc Health. Filter by what matters to you.
Easy to use, even though I'm not that techno savy. Found it tough trying to limit video to under 50 seconds but finally got there. Needed an alteration to a detail, which was completed almost immediately. I would highly recommend this service.
Really excellent and efficient service. Deliver same day and everything is communicated well. Cost £50 for a fit to fly form but then an additional £25 to complete an airline form on top of that which seemed a bit steep but with my own Dr and Midwife claiming they’re not allowed to sign the forms this was the best option.
Quick service.
It’s really great experience
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It was a quick process which produced an authentic certificate. I did find that my video was too long initially, as the Covid testing takes a lot more than 1 minute, but I eventually produced an acceptable size of video.
Tried getting one from my GP weeks prior but they didn't even get back to me, so did this last minute hoping for the best. I was worried it wouldn't come through in time before my flight but I got it in just over 90 mins after I applied. It's a very standardised letter, they basically just use the same template and add your specific meds, name, passport number etc, but I had no problems at the airport with it. Only issue is that it asked my sex as listed on my passport which is F but I am a transgender man and have been living as such for over half a decade. As they clearly just use a template, the letter used 'she' to refer to me instead of he, which wasn't ideal but it didn't cause any problems at the airport. As always, the systems aren't made for people who don't fit into the template, but it did what I needed it to do so thank you for the prompt service.
Very speedy process. The only drawback was not being advised at the outset about all the information needed to complete the online process and I only found out as I went through the steps. This meant I had to stop and secure a medical summary from my GP then return to the online form which I had to start from the beginning as there is no save option. However, once this was done it was very quick and easy.
Fast efficient service
Quick and fairly easy to use
The services was provided very quickly once you have the medical record from the NHS app with you. All done online, including video, with no stress. Isn't five stars because I found it slightly overpriced.
A fairly easy way of getting the certificate I needed. Only problem was uploading health report; would be useful if it clearly stated upfront which formats were acceptable instead of waiting until I tried to upload & then saying 'format unacceptable'.
Yes did very well...but for some reason the certificate email would not come through to my email.. Luckily I was able to call zoomdoc and the gentleman who I reached was able to send it through...averting a disaster for me. Thank you Sir
This is a detailed form and I was glad to have ZoomDoc to assist.
helpful doctors
When there was a problem it was quickly rectified. Problem with upload of passport. Then just had to resend pdf.
ZoomDoc Health is a UK-based service that provides fast and confidential medical letters and certificates issued by NHS-registered doctors. The company specializes in delivering various medical documents, including sickness certificates, travel medical certificates, and visa certificates of good health, with most requests processed within one hour. This efficiency makes ZoomDoc Health a convenient option for individuals needing documentation for employment, education, travel, or legal purposes. The target market for ZoomDoc Health includes individuals who require medical certificates for various situations, such as employers needing proof of illness, students seeking medical documentation for universities, and travelers requiring health certificates for airlines and visa applications. By offering a reliable and accessible service, the company addresses the needs of consumers looking for legitimate medical documentation without the need for a traditional GP appointment.
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