ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget. In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
Reviewers express significant dissatisfaction with ALL - Accor Live Limitless, highlighting a range of issues primarily related to hotel quality and customer service. Many customers report poor maintenance and cleanliness in rooms and corridors, with one individual describing their stay at an Ibis hotel in Lagos as having friendly staff but dirty accommodations.
Complaints about the booking process are prevalent, with several consumers noting frustrating experiences with the app and central reservation service, often citing unhelpful staff and long wait times. While a small number of reviews mention good value for money and positive experiences at specific hotels, these are overshadowed by the overwhelming negative feedback. Overall, the sentiment is predominantly negative, with many urging potential guests to reconsider their choices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.8 | 17 |
| May 25 | 1.9 | 37 |
| Jun 25 | 1.9 | 38 |
| Jul 25 | 1.8 | 27 |
| Aug 25 | 1.7 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“We’ve stayed at Novotel Rouen Sud Zenith Park Expo on four occasions”
“Pathetic app - half the time it shows you all the hotels in the area that you are interested in and other times it ex...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | — | 160 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: ALL - Accor Live Limitless is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.6).
160 reviews of ALL - Accor Live Limitless. Filter by what matters to you.
I traveled for work more than I stay home and I was a VERY good client for years, for the past years something is happening in the company, the level of the management is often terrible and the trademark courtesy and availability is gone. Many of the hotels are also getting run down, Something is happening.
MA RESERVATION HOTEL SEILH DU 30 AOUT 2025 Intelligence artificielle ?? ceci est la pire reservation hotel de ma vie, donc je cesserai toute reservation booking et mercure, et a terme toute reservation booking. intelligence artificielle ?? quel desastre. une chambre minable vue sur travaux alors que l hotel est vide. aucune lecture de mes commentaires, 3 sachets de the, pas de cuillere, 2 mini gobelets cartons. une chambre une etoile au maximum, quel desastre. et le client bien evidemment a tort !!
I was put in what I believe is a wheel chair friendly room that had absolutely nothing friendly going for it. The bed was in a corner up against three walls with the TV impossible to see unless you laid at an awkward angle in bed. No bedside tables, so nowhere to put a glass of water or phone. The only mirror in the bedroom is very narrow and placed bang in the corner of the room making it practically impossible for a right handed person to do anything in front of it including drying your hair. The bed was hard, there were no proper pillows, instead cushions stuffed into pillow cases. The bathroom was filthy and smelt awful. The shower curtains are badly stained, not fit to shower within. The marks on the floor in the photos aren’t water, they are very used , dirty, stained flooring. The water from the sink tap is barely a trickle, luckily I had plenty of bottled water with me. I felt cleaner going without a shower, and I only used the loo because I had to. I asked for a different room and was advised there wasn’t any availability. Lastly, the room had a connecting door to another room. I didn’t sleep a wink as couldn’t work out if it was locked from the other side. I frequently travel alone and have used IBIS a few times - this will be my last visit to IBIS Manchester. As a solo lady traveller the facilities were greatly lacking and my sense of feeling insecure was frightening. Absolutely avoid IBIS Manchester but if you must definitely give room 112 on the 2nd floor a miss. Pity I cannot upload the photos!!
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I booked and stayed in ibis hotel, Lagos, Nigeria. The location of the hotel is great, compound and reception and staff are friendly but the rooms and corridors are not maintained. The room is smelly, mouldy and dirty. Dirty bathroom. The rooms are run-down.
MGallery Hotel Carlton in Lyon Ich gebe eigentlich keine schlechten Bewertungen ab aber dieses Hotel bzw. deren Mitarbeiterin an der Rezeption hat heute wirklich den Vogel abgeschossen. Mein Auto ist aufgebrochen worden. Als ich dies sah rief ich das Hotel an, und teilte dies mit und fragte ob sie bitte die Polizei anrufen könne. Daraufhin fragte Sie mich nach der Straße wo das Auto steht. Als ich ihr den Namen sagte, sagte Sie sie könne die Polizei nicht anrufen. Ich war schon sehr unter Stress wegen dem Einbruch aber als die Mitarbeiterin der Rezeption so reagierte und auch in Ihrer Stimme keinerlei Empathie war, fragte ich noch nach dem Grind. Ich sei Gast in Ihrem Hotel. Dann fragte Sie nach meinem Namen. Den ich ihr gab. Dann fragte sie mich nach meiner Zimmernummer. Die wusste ich vor lauter Aufregung nicht mehr. Ich sagte sie würde das Zimmer sicherlich über meinen Namen finden. Daraufhin fragte Sie erneut nach meinem Namen….. Ich bat sie nochmals schon fast flehend um Hilfe und sie lehnte erneut ab mit dem Satz wörtlich:“das sei nicht ihr Problem.“ Ich solle die Polizei anrufen. Ich war fassungslos und das ist auch der Grund warum ich hier diese negative Bewertung für das Hotel schreibe! Dieser Satz ist unfassbar frech und null hilfsbereit. Das war das letzte Mal, dass wir in diesem Hotel übernachtet haben!!!!
I stayed at the Ibis Greenwich on 11-13 August. I paid for two nights. On check-in I asked for a quiet room. It's always my only request. I was given a room next to the cleaners' room and the cleaner said they start using it at 8am, so I went back to reception and asked for a quiet room. The man then gave me another room just one room away. The room was stuff and I was kept awake all night by a loud aircon unit outside the window. I checked out a day early. The man at reception (a different one) did not ask me why.
Quand vous téléphonez à la centrale pour un réservation vous payez et quand vous tombez sur une personne qui ne sait rien et qui vous met sans arrêt en attente votre facture mobile est doublée. Expérience vécue en juillet 2025 pour un ibis sur Remiremont. Trop facile de ne plus attribuer de numéro direct au niveau de certains hôtels à certaines heures, si vous avez la réduction al-accor et si plusieurs nuits ce montant réduction sera vite dépensé en appels téléphoniques. De plus la nouille qui m' a répondu n' a même pas été capable après une demi heure de m'attribuer une grande chambre car elle a prétendu que l'hôtel était complet c'est la personne à la réception qui a fait le changement en me précisant qu'il restait encore des disponibilités et en plus elle n'avait même précisé les petits déjeuners.
Très bon rapport qualité prix.
Pathetic app - half the time it shows you all the hotels in the area that you are interested in and other times it excludes certain ones. It is incredibly frustrating and time consuming just trying to search for the right hotel. It is also Virtually impossible to contact the hotel in question – emails are not replied to and a premium rate number is the only contact number given. Absolutely pathetic service. I have used their hotels numerous times, but the service never improves. Very disappointing
Komplizierte Buchung, Webseite verspricht Sachen, die dann nicht eingehalten werden. Anreise mit Hund nur in sehr kleinen Zimmern in Amsterdam.
Nous avions réservés en Février 1 nuit à l'hôtel F1 via le site internet ALL pour un séjour au mois de Juin. Le jour du départ voulant rentrer l'adresse sur le GPS nous avons constaté sur Internet que l'hôtel réservé était définitivement fermé ! Nous avons pris contact (C'était le week-end pour info) avec ALL pour trouver une solution. La réponse : "l'hôtel est bien fermé, démerdez vous et prenez contact avec notre service client qui ouvre en semaine". Alors on s'est démerdé, une nuit en plus à nos frais, et là le gag commence, en effet ALL nous dit qu'il n'y est pour rien et qu'il n'y aura donc aucun remboursement ! C'est pas leur faute, c'est l'hôtel F1 coupable et l'hôtel dit que c'est ALL le coupable! Ne faites pas confiance à ALL ! Un conseil allez voir ailleurs !
I am part of Gateone tour. I will be arriving one day before the tour starts which is the 4th. I would like to keep the same room for the days I am booked with Gateone. I would appreciate if you can accommodate me without changing rooms. Thanks. Armida Méndez
A truly Awful Company. Unfortunately I had to cancel a booking due to a family injury. Lacked compassion and flatly refused refund, although non refundable, our other hotel for the journey home had no issues. Loyalty counts for nothing these days.
Ich war Gold-Mitglied und habe verschiedene Hotels von Accor in Europa und Afrika besucht: Schlimmste Hotelkette überhaupt, mit abgenutzten Hotels, mangelhaftem Service und hohen Preisen. Das Bonusprogramm ist lächerlich, da Statusvorteile oft nicht anerkannt/gewährt, sondern ersatzlos gestrichen werden. Der Kundenservice ist eine einzige Katastrophe: absolut kundenunfreundlich und nicht gewillt, zu helfen und zuden extrem unfreundlich und aggressiv. So gehören Bedrohungen von Kunden zur Tagesordnung und werden auch durch Führungskräfte akzeptiert. Finger weg von diesem Unternehmen!
Titre : accueil désagréable à revoir ! Nous avons loué un studio 2 personnes pour une nuit et avons été déçus : Accueil détestable de la jeune femme salariée de l’ADAGIO Elle parle parfaitement anglais, mais refuse de faire l’effort de parler lentement ( comme si tout le monde était bilingue !) On nous avait avait annoncé un parking à disposition. Dans les faits, seulement quelques places et 25 € la nuit ! Et on nous conseille, de façon directive, de nous garer dans un parking à distance ( très pratique avec des valises …) Plaques de cuissons qui fonctionnent en actionnant la hotte avec un process de mise en action peu clair. Lorsque nous finissons par aller à l’accueil demander de l’aide, on nous indique de nous débrouiller seuls et de nous référer à une notice qui n’est, dans les faits, pas présente dans le logement. ( ce qu’a pu constater cette personne qui a fini par venir nous expliquer à la sécu de réclamation) En clair, on dérange ! Je suis client régulier des enseignes ACCOR à titre personnel et plus encore professionnel et je n’avais jamais vécu une expérience de ce type. Jérôme ALIX
A massive disappointment for myself and my family. Stayed in their Ibis hotels in 2024 for a summer break. Unfortunately the experience was highly variable. Two of their hotel properties (Amiens and Rouen) were ok and serviceable. However, their properties near Aix were old and in severe need of refurbishment. I complained about the level of service that I had received and have so far been getting a wall of silence. I will continue to see if I can get engagement on this and other avenues. This has become very disappointing. (Update - have got a partial refund but required a lot of legwork. Would still not recommend as I did not get the right outcome!)
I recently booked a holiday package for flights and accommodation on the All Accor website and my credit card was debited accordingly by All Accor for my hotel booking and flights. I am very dissatisfied with the booking and regret I booked through them. I am trying to get access to my flight itinerary and e-tickets for my flight. They are “claiming”that I booked with Expedia and that I have to obtain my flight booking with them. I contacted Expedia and they are telling me otherwise and they DO NOT have or cannot access my booking. It’s now been 10 days since my on-line booking and Accor still have not provided me with my flight tickets. I have emailed them several times but I keep receiving the same generic response. I have now contacted my credit card provider asking for my money back
As a platinum member I can give you once advice, say away from this hotel chain and their customer support (worst in the entire world). Customer support just really just not care, is totally clueless, provides misleading information, can’t make a simple reservation on the phone. No wonder they have 2 star rating
I am currently staying in the hotel in room no. 1208. It is very very disappointing to flag this issue that even after repeatedly reminding the front desk 3 times in a day, my room was still not cleaned. The first time I requested for my room to be cleaned at 10:45 am, then at 2:30pm & then again 5:10pm. All 3 times I was told by the staff at the front desk that my room cleaning is in queue with the housekeeping staff, they staff first cleans the new check-in rooms and then they clean the rooms of the existing guests. At 5:10pm when I asked about the update on the room I was told by Josh that Claudia (housekeeping staff) has left for the day and he will see what he can do to fix it. I returned at 10:00 pm to my room to the shock that my room was still not cleaned. I have travelled around the world and have never seen such service. Housekeeping staff cleaning the room daily is basic for a room for which you are paying so much. Very Very disappointed with the whole experience and makes me question my membership with ACCOR. I am going to definitely bring up this experience with ACCOR and other social media platforms so that others do not experience the same nightmare. This stay has completely ruined my holiday and has left me with a very very bad experience. I have never faced such an issue ever and it is beyond my comprehension that how does a hotel fail to clean a room even after 3 continuous reminders by the guest. Today morning I was planning to extend my stay till 26th August but after such a disaster I have changed my mind.
How do I add my Accor Member Plus to bookings? I paid $ for the Acor Plus Membership for discounts and points, but I struggle to login to it / link it / add it to my bookings (occasionally some option appears part-way through booking, but not always) And no one answers the phone to help, and desk staff are often unhelpful. Please get it together!
ALL - Accor Live Limitless is a comprehensive platform offering a diverse portfolio of hotels and resorts for travelers seeking memorable stays and exclusive deals. The company facilitates bookings across various destinations worldwide, catering to both leisure and business travelers. Customers can explore a range of accommodations, from luxury hotels to budget-friendly options, ensuring a suitable choice for every preference and budget. In addition to hotel reservations, ALL provides a loyalty program that rewards members with points for each stay, which can be redeemed for various benefits and experiences. The platform also offers special promotions and packages, enhancing the overall travel experience for its users. With a focus on customer satisfaction, ALL - Accor Live Limitless aims to deliver exceptional service and value to travelers globally.
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