Great customer service
Great customer service, very easy to use. Someone on hand 24/7!

Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
Allergy Test receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Shawn, Terry, and Jordan. Consumers appreciate the efficient live chat support, noting that their questions are answered quickly and thoroughly.
However, there are significant concerns regarding the testing process, with several customers reporting they never received their tests or results, leading to frustration. Additionally, some users question the accuracy of the tests, citing discrepancies between their results and other medical evaluations. While the service aspect is consistently rated as excellent, the issues with test delivery and reliability tarnish the overall experience. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction despite the strong service support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 732 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 24 |
| Sep 24 | 3.9 | 34 |
| Oct 24 | 3.9 | 40 |
| Nov 24 | 4.3 | 27 |
| Dec 24 | 3.2 | 41 |
| Jan 25 | 4.6 | 30 |
| Feb 25 | 4.5 | 13 |
| Mar 25 | 4.1 | 20 |
| Apr 25 | 3.8 | 17 |
| May 25 | 4.0 | 18 |
| Jun 25 | 4.2 | 20 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Kai was very helpful with the questions I had regarding my test kit”
“Never received our tests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +2% | 732 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allergy Test is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.9).
500 reviews of Allergy Test. Filter by what matters to you.
Great customer service, very easy to use. Someone on hand 24/7!
Thanks to Jesse for providing top notch customer service
I was hoping for a fuller list on nut allergies. ie no mention of cashews, pistachios, Brazil etc.
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Did the blood test to check for allergies and intolerance. Test kit was useful and easy. After posting it back it took quite a while to receive the confirmation that they had received it. But once I got this email, the blood was tested and I received the results within 3 days. Was useful and informative and are now avoiding certain foods and was great to confirm some suspected allergies. Would recommend
Camorin was fantastic help
Cameron was great online!!! I had a question about family member forms. He was quick to answer and instead of telling me where to go on the site, he sent me links for additional family members to download.
Emily was great help to me today when the site was having technical issues !
My experience so far has been A+. I had an excellent experience using online help. Jesse was great. My issues were attended to promptly and the assistant was knowledgeable, going above and beyond to address my concerns. The entire process was smooth and hassle free. Thanks for your great service Jesse.
I needed some help and the service was immediate and friendly. I had a live chat with Emily who got right to what I needed.
Waited a month for results and I still haven’t received an email, checked junk mail etc from other reviews I see I am not the only one. Avery has helped me get my results through the live chat option so that’s the only reason for the 3 stars
Cameron was able to help with all my questions and was amazing! However, I am not happy with why I had to ask the questions. I ordered 2 tests. I filled out the form for 1 and downloaded. I could not get back to the page to do the 2nd and was not able to find it anywhere on the account. I also did not receive an email receipt verifying the purchase. Additionally, the system assigned me a password for the account that I could not change without knowing what it was. I had to ask for it. Cameron provided the link for the 2nd test to download and provided me the password that was assigned to my new account created. He was not able to send me a receipt but he did send me an email with my order details.
Shawn from customer service was great in helping us
Great customer service provided by Shawn. Solved my query promptly, I would highly recommend this company.
Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
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