Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
Beniconnect Travel Agency receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the service for being timely and the staff at the airport as friendly, many others report long wait times and poor customer service.
Complaints frequently mention delays at the airport, with several customers waiting over an hour for their transfers, leading to frustration. Additionally, there are serious concerns about drivers' attitudes, with reports of rudeness and inappropriate handling of bookings, such as being placed on shared coaches instead of private transfers. Despite a few positive experiences highlighting smooth transfers and helpful staff, the overall sentiment leans heavily towards disappointment. Many customers recommend seeking alternative transport options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 88 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.2 | 5 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.3 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
| Aug 25 | 3.5 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“First time using Beniconnect and would highly recommend them”
“Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.0 out of 5 (poor) | 1.4 out of 5 (poor) | +12% | 88 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 0% | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Beniconnect Travel Agency is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.4).
88 reviews of Beniconnect Travel Agency. Filter by what matters to you.
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
Booked a private minibus transfer for a stag do - got put onto a shared coach. Felt awful for all the other couples and families on the bus - totally I appropriate. Had booked the private minibus as I knew the group would be a bit rowdy and didn’t want to ruin anyone else’s experience. Had to wait about an hour before we were even moving. Poor show.
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Booked a transfer for my sister, whose flight landed in Alicante at 11.42pm. It is now 1am and she is still at the airport and has been told they're "waiting for a driver". To be left hanging around at the airport in the early hours of the morning is totally unacceptable. This used to be a reliable service, but has deteriorated greatly.
I travelled to Spain at the end of March 2025. I pre-booked a Beniconnect transfer from the airport to the resort and back. Upon arrival I had to wait over an hour for the transfer. I had to go and ask for the transfer time several times and was not kept informed. There were no chairs in the lobby and the staff were not helpful. The driver dropped me off at the agreed drop-off point. When I was leaving for the airport the pick-up point had changed to the other side of the restaurant where I had been dropped off. No one called me and when I enquired afterwards I received really rude service and was told that I had missed the transfer because I was not at the pick-up point. I was told that they tried to reach me by phone but I did not answer. The phone never rang. I am really disappointed and cannot recommend the service to anyone.
Waited to be picked up at burger king in benidorm at 3.15am, a minibus arrived at 3.40am and refused to let us on, said we wasn't on the list, we showed him proof etc, he rang the office, they had our details but he still refused us onto the bus as we weren't on his list, had to get a taxi at a cost of €100, terrible service
Awful Experience! The driver was speeding and accelerating so much in roundabouts you had to hold onto your seat not to fall off to the aisle! Taking the speed bumps in 20km/h zones at more than double the speed, my neck is still aching. One lady said the beniconnect transfer was worse than the air turbulence on her flight and that is unfortunately so true! We couldn't wait for the torture to end! Awful!
My return pick up point was nearly half a mile away ,with having a disablement walking that distance was not possible, they dropped me off near my hotel on arrival but said it was not possible on the pick up as they said the road was closed ?? The road was closed only fifty yards from my hotel so could have easily arranged to pick me up closer ?? But they refused obviously not wanting to change there routine !!very unconciderate !! Also on arrival transfer they had staff and friends being dropped off during our transfer which made the journey longer !! Will not recommend them ,and especially if you have a disability,!!!
I was a passenger on a beniconnect coach. A disabled lady was not allowed to get onto the coach because her wheelchair was electric. The driver told her that it was Spanish law, not to allow electric wheelchairs on the coaches, but their own website says that it is ok. The lady was really upset and crying, as we were driving away leaving her stranded. Really poor
Ya al inicio de la reserva tras el pago no nos gustó no saber a qué hora tendríamos la recogida en el hotel, pero entendimos que tal como dicen, lo harían en base a nuestro horario de la salida del vuelo. Seguido sabemos que ni si quiera vienen a nuestro hotel, aunque fue otro cercano y si eso hubiese sido lo único..., pero además cuando supimos el horario de recogida que nos pusieron y llamamos, NO QUISIERON CAMBIAR alegando que eran días de mucha demanda (cuando en ese caso no entiendo por qué no amplían la flota o toman medidas que no sean a costa del sacrificio de los usuarios) y sin embargo nos dicen que como otros usuarios han hecho, sí es posible si pagamos más importe, un servicio "express", que sin detallar más no venía a resolver el que nos pusieran con 5 horas de antelación la recogida. Para más inri, nos recogen a la primera hora innecesariamente para nosotros y nos tienen 1 hora y media en Benidorm dando vueltas con el autobús recogiendo gente! 1 hora y media! Comprendíamos que haría alguna parada para coger más viajeros, obviamente, pero duró menos el trayecto al aeropuerto que el trajín dentro de Benidorm. Remarco la NO CULPA del conductor quien fue muy majo, amable, servicial y comprensible con nosotros y otros viajeros. No es culpa del conductor, pero sí de la mala gestión. O al menos a nuestro parecer, no nos ha gustado y parecido, más aún cuando de haberlo sabido de antemano no lo hubiésemos contratado y para cancelarlo sin coste alguno te requieren sea hasta 48h antes de la salida, cuando ellos ya se curan en salud con esto dándote la hora solo 24h antes de recogerte. Insisto, al margen del conductor, el resto de condiciones, atención poco flexible y gestión, no lo recomendaría ante otras opciones que se ajustan más sin tener que perder tanto tiempo y esperar a saber ya pasado el tiempo de cancelación gratis realmente el horario en el que te ponen, te guste o no.
A nuestra llegada tuvimos que esperar casi una hora para salir hacia Benidorm, pero lo entendimos. A la salida nos citan casi 3 horas antes de la salida de nuestro tren, les consulto a ese mismo mail si podría ser un poco más tarde, ni se molestan en contestarme y para colmo, haciéndonos citado a las 8:50, a y 47 nos llaman diciendo que están esperando por nosotros y que a y 53 se marchan. Amabilidad y ganas de dar un buen servicio NULAS. Cuando es el hotel quien gestiona... estupendo, pero si lo contratas como particular no eres nadie para ellos.
we arrived at the beniconnect stand at 9.15am and we are still sat on the bus at 11am waiting to go the driver said he is still waiting for some people. terrible service
Door vertraging van het vliegtuig moest ik 2 uur wachten op een bus. Een refund was niet mogelijk dus ik kon ook geen taxi nemen. Conclusie, Beniconect is goed als alles gaat zoals gepland maar vanaf er iets mis loopt sta je in de kou.
NEVER book a transfer with these. Would use Welcome transfers instead. Came in on a later flight due to fatality in the motorway. Gave them 5 hours notice but just told me I would have to go to the desk and try and rebook when we landed. An absolute rip off joke of a company. Avoid at all costs.
De todas las empresas, Beniconnect es la más ridícula e ineficaz que he conocido. Dios algunos tontos. Sus conductores realmente necesitan ser llevados a un manicomio.
Complete load of rubbish, rude staff, the driver was a complete Helen Hunt who dumped my bag on a pavement outside a supermarket and drove off. Would be better with a horse and cart or a donkey with a carrot, took three hours to find the check-in point. Bo selecta
Su política de cancelación permite el reembolso hasta 48h antes del viaje. La hora de salida te la dicen unas 24h antes del viaje. Si cuando te dicen la hora de salida observas que no es conveniente, ya no puedes cancelar tu billete y/u obtener un reembolso.
Ik werd na mijn avondvlucht om 2hAM op een grote baan afgezet als alleen reizende vrouw die de chauffeur smeekte om me wegwijs te maken naar mijn hotel. Ze liet me aan een grote parking achter van een Masymas supermarkt achter als een hond. Medereizigers waarschuwden me om daar niet alleen uit te stappen, maar de dame die enkel Spaans sprak stapte uit...haalde mijn reiskoffer uit de bus en riep me brutaal toe dat ik dan maar een taxi moest bellen als ik er niet alleen wilde gaan zoeken naar het hotel. Ik vroeg haar in mijn basis Spaans om me tenminste te zeggen welke kant te nemen op die enge baan. Maar ze stapte terug in haar bus en vertrok. Verschrikkelijke ervaring!! Ik heb gelukkig mijn instinct gevolgd en ben zo...geleid door intuïtie terechtgekomen bij mijn hotel. Gelukkig... Er werden me achteraf geen verontschuldigingen aangeboden voor het niet afzetten aan de ingang van het hotel en het onheuse gedrag van die vrouwelijke chauffeur.
Terrible ..transfer booked for 8.35 am. After 20 mins we rang the emergency number to be told there’s been a problem with the coach…err what coach? We booked a private car transfer. Then to be told driver will be with us in 6 mins…at this point we were very doubtful anything would show…then beyond belief a regular Benidorm taxi showed up. So benniconnect lied to us then realised they forgot about us then phoned up “Taxi Benidorm”to collect us. Absolutely shocking service. Avoid!!!!
Fatal.Nos dejaron tiradas en el hotel,nos dijeron una parada errónea,y al ponernos en contacto con ellos dijeron que no podían volver por nosotras, que ya estaban de camino al aeropuerto, que cogiésemos un taxi.Por supuesto,vamos a reclamar
Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
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