Long wait at airport
Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long.
Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
Beniconnect Travel Agency receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the service for being timely and the staff at the airport as friendly, many others report long wait times and poor customer service.
Complaints frequently mention delays at the airport, with several customers waiting over an hour for their transfers, leading to frustration. Additionally, there are serious concerns about drivers' attitudes, with reports of rudeness and inappropriate handling of bookings, such as being placed on shared coaches instead of private transfers. Despite a few positive experiences highlighting smooth transfers and helpful staff, the overall sentiment leans heavily towards disappointment. Many customers recommend seeking alternative transport options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 88 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.2 | 5 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.3 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
| Aug 25 | 3.5 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“First time using Beniconnect and would highly recommend them”
“Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.0 out of 5 (poor) | 1.4 out of 5 (poor) | +12% | 88 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 0% | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Beniconnect Travel Agency is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.4).
88 reviews of Beniconnect Travel Agency. Filter by what matters to you.
Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long.
I have used Beniconnect many many times and I’m sorry to say the service has deteriorated. Waited at Alicante airport sitting on the bus for an hour plus waiting for other flights to arrive. The return journey took 90 minutes which is excessive and this was an express service. I think if I visit Benidorm in the future I will try another transfer company.
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Five days before my holiday I was informed by Benibus that my transfer was being cancelled due to logistical issues. Benibus said that they would drop me off 7 miles away and I would have to find my own way from there as an alternative!! I luckily found another company in Alicante who were cheaper and totally reliable. My refund was delivered quickly hence the 2 stars instead of 1 star.
I got an "express" shuttle service - with a maximum of 4 to 6 stops. My hotel was the first stop. 1. However, I had to wait over an hour after my plane landed to get the transfer car. They say usually 30 minutes - this was well outside that range. 2. On return journey I had to email them several times on my final full day to get my departure pick up time. 3. My pick up time was FOUR HOURS before my plane departure. Given the journeynis an hour that still left THREE HOURS AT THE AIRPORT - in era of people checking in online. Disappointing and not recommended
Booked through Holiday Extras but the transfer was carried out by Beniconnect. Unfortunately, the first day of our holiday was impacted by their incompetence and poor customer service. The booking I made was for the Hotel Castillo but these had recorded it as Hotel Castilla (another hotel in Benidorm). When we arrived there and I explained, showing their mistake, the driver became aggressive and told us to get off the bus. When I spoke to someone at their HQ via the rude driver, they admitted the mistake but told us that they couldn't do anything as this was our scheduled stop. The result was that my partner and I had to use Google Maps on my phone to walk 25 minutes across town with two suitcases and a shoulder bag. It was very uncomfortable and massively inconvenient for us. Not a great start! We both had massive trepidation about our return transfer but this was OK, although we still had quite a frustrating experience on the phone with a representative to ensure that a further mistake wasn't made. Fortunately, the bus was on time and picked us up from the agreed, correct spot.
The outbound trip to Albir was OK but it took such a long time in what was supposed to be an 'express shuttle', over two hours! On the way back, they didn't even send an 'express' shuttle [which we had paid for] but rather a coach which again took a long time. Wouldn't use them again.
Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
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