Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
Beniconnect Travel Agency receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the service for being timely and the staff at the airport as friendly, many others report long wait times and poor customer service.
Complaints frequently mention delays at the airport, with several customers waiting over an hour for their transfers, leading to frustration. Additionally, there are serious concerns about drivers' attitudes, with reports of rudeness and inappropriate handling of bookings, such as being placed on shared coaches instead of private transfers. Despite a few positive experiences highlighting smooth transfers and helpful staff, the overall sentiment leans heavily towards disappointment. Many customers recommend seeking alternative transport options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 88 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.2 | 5 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.3 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
| Aug 25 | 3.5 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“First time using Beniconnect and would highly recommend them”
“Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.0 out of 5 (poor) | 1.4 out of 5 (poor) | +12% | 88 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 0% | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Beniconnect Travel Agency is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.4).
88 reviews of Beniconnect Travel Agency. Filter by what matters to you.
Over a year ago
First time using Beniconnect and would highly recommend them. Airport staff were great, and journey to hotel was without any issues. We were concerned about our pick up being during the night, but b... See more
Over a year ago
Excellent company. Have used for years. Always my goto transfer provider. Coaches always clean and modern. Drivers friendly. Have had to make amendments to bookings and always amended promptly and no... See more
Over a year ago
Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long.
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First time using Beniconnect and would highly recommend them. Airport staff were great, and journey to hotel was without any issues. We were concerned about our pick up being during the night, but bus was on time. Being able to track the bus, albeit 10 mins before collection time was welcome. Thank you
Excellent company. Have used for years. Always my goto transfer provider. Coaches always clean and modern. Drivers friendly. Have had to make amendments to bookings and always amended promptly and no charge.
Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long.
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
Booked a private minibus transfer for a stag do - got put onto a shared coach. Felt awful for all the other couples and families on the bus - totally I appropriate. Had booked the private minibus as I knew the group would be a bit rowdy and didn’t want to ruin anyone else’s experience. Had to wait about an hour before we were even moving. Poor show.
Booked a transfer for my sister, whose flight landed in Alicante at 11.42pm. It is now 1am and she is still at the airport and has been told they're "waiting for a driver". To be left hanging around at the airport in the early hours of the morning is totally unacceptable. This used to be a reliable service, but has deteriorated greatly.
I travelled to Spain at the end of March 2025. I pre-booked a Beniconnect transfer from the airport to the resort and back. Upon arrival I had to wait over an hour for the transfer. I had to go and ask for the transfer time several times and was not kept informed. There were no chairs in the lobby and the staff were not helpful. The driver dropped me off at the agreed drop-off point. When I was leaving for the airport the pick-up point had changed to the other side of the restaurant where I had been dropped off. No one called me and when I enquired afterwards I received really rude service and was told that I had missed the transfer because I was not at the pick-up point. I was told that they tried to reach me by phone but I did not answer. The phone never rang. I am really disappointed and cannot recommend the service to anyone.
I have used Beniconnect many many times and I’m sorry to say the service has deteriorated. Waited at Alicante airport sitting on the bus for an hour plus waiting for other flights to arrive. The return journey took 90 minutes which is excessive and this was an express service. I think if I visit Benidorm in the future I will try another transfer company.
Waited to be picked up at burger king in benidorm at 3.15am, a minibus arrived at 3.40am and refused to let us on, said we wasn't on the list, we showed him proof etc, he rang the office, they had our details but he still refused us onto the bus as we weren't on his list, had to get a taxi at a cost of €100, terrible service
We used these for the first time last week. Slightly apprehensive as we usually buy package holidays but it was so easy. Just go to the desk, they tell you where your bus is and you get an email regarding your return pickup which was spot on time. We used express shuttle and will definitely use again
Awful Experience! The driver was speeding and accelerating so much in roundabouts you had to hold onto your seat not to fall off to the aisle! Taking the speed bumps in 20km/h zones at more than double the speed, my neck is still aching. One lady said the beniconnect transfer was worse than the air turbulence on her flight and that is unfortunately so true! We couldn't wait for the torture to end! Awful!
My return pick up point was nearly half a mile away ,with having a disablement walking that distance was not possible, they dropped me off near my hotel on arrival but said it was not possible on the pick up as they said the road was closed ?? The road was closed only fifty yards from my hotel so could have easily arranged to pick me up closer ?? But they refused obviously not wanting to change there routine !!very unconciderate !! Also on arrival transfer they had staff and friends being dropped off during our transfer which made the journey longer !! Will not recommend them ,and especially if you have a disability,!!!
I was a passenger on a beniconnect coach. A disabled lady was not allowed to get onto the coach because her wheelchair was electric. The driver told her that it was Spanish law, not to allow electric wheelchairs on the coaches, but their own website says that it is ok. The lady was really upset and crying, as we were driving away leaving her stranded. Really poor
Es la segunda vez que viajo con ellos y sigo recomendando al 100% tube un problema con mi equipaje perdido tube que poner una reclamacion en el aeropuerto y no llegué a mi trasporte a tiempo las chicas del mostrador de Beniconenect me dijeron que solucione todo tranquila que ellas me solucionan lo de mi trasporte y así fue cuando baje tenia un traslado privado preparado para nosotras el conductor Paco Fuster súper amable nos ayudo con las maletas y con la poca movilidad de mi mamá agradecemos enormemente la amabilidad de este equipo tanto las chicas del mostrador como del chófer.
Ya al inicio de la reserva tras el pago no nos gustó no saber a qué hora tendríamos la recogida en el hotel, pero entendimos que tal como dicen, lo harían en base a nuestro horario de la salida del vuelo. Seguido sabemos que ni si quiera vienen a nuestro hotel, aunque fue otro cercano y si eso hubiese sido lo único..., pero además cuando supimos el horario de recogida que nos pusieron y llamamos, NO QUISIERON CAMBIAR alegando que eran días de mucha demanda (cuando en ese caso no entiendo por qué no amplían la flota o toman medidas que no sean a costa del sacrificio de los usuarios) y sin embargo nos dicen que como otros usuarios han hecho, sí es posible si pagamos más importe, un servicio "express", que sin detallar más no venía a resolver el que nos pusieran con 5 horas de antelación la recogida. Para más inri, nos recogen a la primera hora innecesariamente para nosotros y nos tienen 1 hora y media en Benidorm dando vueltas con el autobús recogiendo gente! 1 hora y media! Comprendíamos que haría alguna parada para coger más viajeros, obviamente, pero duró menos el trayecto al aeropuerto que el trajín dentro de Benidorm. Remarco la NO CULPA del conductor quien fue muy majo, amable, servicial y comprensible con nosotros y otros viajeros. No es culpa del conductor, pero sí de la mala gestión. O al menos a nuestro parecer, no nos ha gustado y parecido, más aún cuando de haberlo sabido de antemano no lo hubiésemos contratado y para cancelarlo sin coste alguno te requieren sea hasta 48h antes de la salida, cuando ellos ya se curan en salud con esto dándote la hora solo 24h antes de recogerte. Insisto, al margen del conductor, el resto de condiciones, atención poco flexible y gestión, no lo recomendaría ante otras opciones que se ajustan más sin tener que perder tanto tiempo y esperar a saber ya pasado el tiempo de cancelación gratis realmente el horario en el que te ponen, te guste o no.
A nuestra llegada tuvimos que esperar casi una hora para salir hacia Benidorm, pero lo entendimos. A la salida nos citan casi 3 horas antes de la salida de nuestro tren, les consulto a ese mismo mail si podría ser un poco más tarde, ni se molestan en contestarme y para colmo, haciéndonos citado a las 8:50, a y 47 nos llaman diciendo que están esperando por nosotros y que a y 53 se marchan. Amabilidad y ganas de dar un buen servicio NULAS. Cuando es el hotel quien gestiona... estupendo, pero si lo contratas como particular no eres nadie para ellos.
Excelente, puntualidad, buen servicio y amabilidad. Recomendable totalmente.
Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
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