Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
Beniconnect Travel Agency receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the service for being timely and the staff at the airport as friendly, many others report long wait times and poor customer service.
Complaints frequently mention delays at the airport, with several customers waiting over an hour for their transfers, leading to frustration. Additionally, there are serious concerns about drivers' attitudes, with reports of rudeness and inappropriate handling of bookings, such as being placed on shared coaches instead of private transfers. Despite a few positive experiences highlighting smooth transfers and helpful staff, the overall sentiment leans heavily towards disappointment. Many customers recommend seeking alternative transport options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 88 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.2 | 5 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.3 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
| Aug 25 | 3.5 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“First time using Beniconnect and would highly recommend them”
“Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.0 out of 5 (poor) | 1.4 out of 5 (poor) | +12% | 88 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 0% | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Beniconnect Travel Agency is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.4).
88 reviews of Beniconnect Travel Agency. Filter by what matters to you.
First time using Beniconnect and would highly recommend them. Airport staff were great, and journey to hotel was without any issues. We were concerned about our pick up being during the night, but bus was on time. Being able to track the bus, albeit 10 mins before collection time was welcome. Thank you
Excellent company. Have used for years. Always my goto transfer provider. Coaches always clean and modern. Drivers friendly. Have had to make amendments to bookings and always amended promptly and no charge.
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
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As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
We used these for the first time last week. Slightly apprehensive as we usually buy package holidays but it was so easy. Just go to the desk, they tell you where your bus is and you get an email regarding your return pickup which was spot on time. We used express shuttle and will definitely use again
Es la segunda vez que viajo con ellos y sigo recomendando al 100% tube un problema con mi equipaje perdido tube que poner una reclamacion en el aeropuerto y no llegué a mi trasporte a tiempo las chicas del mostrador de Beniconenect me dijeron que solucione todo tranquila que ellas me solucionan lo de mi trasporte y así fue cuando baje tenia un traslado privado preparado para nosotras el conductor Paco Fuster súper amable nos ayudo con las maletas y con la poca movilidad de mi mamá agradecemos enormemente la amabilidad de este equipo tanto las chicas del mostrador como del chófer.
Excelente, puntualidad, buen servicio y amabilidad. Recomendable totalmente.
Great service. I wouldn’t use anything else when I go to Benidorm.
I booked a private transfer for a girls trip to Benidorm and we honestly got great service - I’m surprised by some of the reviews here too as some Benidorm-based friends recommended them and we were so impressed… friendly, courteous drivers, bang on time, super clean cars and great communication. Happy to recommend!
Benidorm Fab company 955981250 Amazing company,Spot on in every way. 10/10. It does exactly what it says on the bus. Great company to deal with, as in my last review where I had to cancel and they refunded my money without any issue very promptly. Very efficient service
What a great speedy pick up . Comfortable clean coach .Departure pick up was fantastic spot on time no messing . Have used them 5 times now never use any one else .Tracey Jones
The second time we have used Beniconnect and once again they provided an excellent professional and efficient service. From the day we booked to our arrival the communication was clear and we were very grateful of that. They were punctual and their vehicles are clean and in very good condition. We will be again using beniconnect on our next visit and would happily recommend them to anyone.
I have used Benniconnect many times and I must say I have never had a bad experience. Always there at Alicante airport waiting and always on time. Last year our driver was about 15 minutes late but only because he was at the wrong address given to him but still got us to the airport in time. I’m genuinely surprised to read negative feedback but on my own experiences il only use them. So much cheaper than a taxi and there cars and drivers are always clean and tidy.
We had a good experience with Beniconnect, they organized our trip to Varna, Bulgaria and everything was fine. The operator over the phone was very cooperative, even when we wanted to change details in the last minute. We will definitely use them again next year!
I’ve used Beniconnect 3 times this year and have always been happy with their service, I just checked my booking reference and realised I had booked the incorrect arrival date as the incorrect date was within 48hrs I didn’t think they could do anything to help me, I messaged them on live chat and my booking was cancelled and a new one made for the correct date free of charge, I have nothing but good things to say about this company
Beniconnect Travel Agency specializes in providing affordable airport transfer services, including shared shuttles and private taxis, to and from Alicante, Valencia, and Murcia airports. The company caters to travelers looking for reliable transportation options throughout the Costa Blanca region, specifically serving popular resorts such as Benidorm, Altea, Denia, and Albir. With a focus on quality service, Beniconnect offers a "Meet & Greet" service upon arrival, ensuring a smooth transition from the airport to the destination. The agency is known for its commitment to customer satisfaction, providing transparent pricing with no hidden fees. Beniconnect aims to enhance the travel experience for both leisure and business travelers seeking convenient and cost-effective transfer solutions in Spain.
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