excellent Customer Services
I purchased a sun lounger from Berkfield Home, their customer service was excellent………

Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
Berkfield Home receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and efficiency of staff members like Holly and James. Customers appreciate the prompt responses and willingness to resolve issues, often leading to satisfactory outcomes.
However, there are notable complaints regarding the return process, particularly concerning refunds for faulty items. Some consumers report difficulties in obtaining return labels and express frustration over the handling of their queries. Additionally, a few reviews mention dissatisfaction with product quality, especially when items are sourced from dropshippers like VidaXL. Despite these concerns, the overall sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 127 |
| Sep 24 | 4.4 | 86 |
| Oct 24 | 4.4 | 76 |
| Nov 24 | 4.7 | 66 |
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.4 | 115 |
| Feb 25 | 4.2 | 67 |
| Mar 25 | 4.2 | 65 |
| Apr 25 | 4.4 | 70 |
| May 25 | 4.0 | 58 |
| Jun 25 | 4.5 | 57 |
| Jul 25 | 4.5 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my comp...”
“I refused both was told I would get full refund once I complained to klarna”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −4% | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Berkfield Home is #2 of 5 on overall rating in this group.
500 reviews of Berkfield Home. Filter by what matters to you.
I purchased a sun lounger from Berkfield Home, their customer service was excellent………
I have to say the actual product was not as expected (colour wise) however customer service from Berkfield Home, was exceptional. Wouldnt hesitate to shop from them again. Very helpful from James
Really great service. I placed an order that then needed to be cancelled. It was dealt with promptly and efficiently. Really good customer service from this business, thank you.
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Although there was an issue with the product - which was not suitable for our needs - Sam at Berkfield Home sorted the refund for us and in the end I was very pleased with Berkfield Home.
We wished to return an item which wasn’t suitable for our particular needs, Happily customer service was excellent! We supplied details and were refunded without difficulty- a sign of a great company. We wouldn’t hesitate making further purchases and recommending them.
Undsrstanding of my situation
Contacted the company for a return. Prompt response and helpful. Refund sorted no issues
No fuss refund Contact with the company was swift and acceptable.
I was unhappy with a product I purchased as it was super complicated to build unless you were a joiner and had a full day spare! However when I contacted berkfield they resolved my issue extremely quickly which I was pleasantly surprised with as most other companies make returns difficult! Would purchase from them again but just a different product 😊
Tent was too big for what I wanted, however customer service was really quick and easy, I managed to get a full refund for my order with no issues
I bought some items online but unfortunately I have had to return them as the colour differs from online vs in person. I emailed the team to return the product and they swiftly responded. They were very apologetic and processed the refund immediately. Excellent customer service and I would buy again from them.
I was not 100 per cent happy with my purchase but I received a full no quibble refund straight away. Thank you
Customer services very kind and efficient, total refund and no need to return item which was damaged , given to a local Hospice charity . 5 stars , outstanding .
Berkfield Home sold me 2 shoe cabinets via Debenhams’ website. Even though they were on sale, they still set us back a tidy sum. As I was in the middle of a huge home renovation, they weren’t built for a few weeks, but when we were ready for them, I employed a carpenter to do the job. Unfortunately the supplied fixings were not suitable for the cabinets and they were extremely unstable and unsafe. They were very poorly designed and not fit for purpose. I wrote to complain and was offered a 25% discount to keep them even though the evidence I submitted showed them to be clearly unusable. Then I was offered 50% off or a full refund to return them. All of this was in writing, and naturally I opted for the refund, given that I would have to make space for them in a skip otherwise. Immediately, the same customer service coordinator informed me that I could not have a refund as I had waited too long to claim, even though they are evidently unsafe and bound to injure one of my children, and she had already offered me a full refund whilst delaying it further. (The response that Berkfield has given below is rather disingenuous, given that they have subsequently been in touch to again offer me a 50% refund or alternatively, full replacement with the same cabinets that are of unusable quality.)
Brilliant customer service, James was very helpful and got the issue resolved quickly
Had an issue that was rectified to my satisfaction. Very speedy response from customer services even during Sunday trading hours.
We requested a refund and Sam was really helpful throughout the whole process. Made it very easy.
James was excellent as resolving the product problem. Although I had an issue with the item I ordered. His customer service was 10/10 and greatly appreciated. Also rare these days to get someone so helpful. Thank you and much appreciated.
Couldn't do enough to help wish all retailers wld treat customers like this Cathy
Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
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