The support team was very helpful
I had a refund request for the product I ordered, and the support team was very helpful and had resolved the issue quickly.

Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
Berkfield Home receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and efficiency of staff members like Holly and James. Customers appreciate the prompt responses and willingness to resolve issues, often leading to satisfactory outcomes.
However, there are notable complaints regarding the return process, particularly concerning refunds for faulty items. Some consumers report difficulties in obtaining return labels and express frustration over the handling of their queries. Additionally, a few reviews mention dissatisfaction with product quality, especially when items are sourced from dropshippers like VidaXL. Despite these concerns, the overall sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 127 |
| Sep 24 | 4.4 | 86 |
| Oct 24 | 4.4 | 76 |
| Nov 24 | 4.7 | 66 |
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.4 | 115 |
| Feb 25 | 4.2 | 67 |
| Mar 25 | 4.2 | 65 |
| Apr 25 | 4.4 | 70 |
| May 25 | 4.0 | 58 |
| Jun 25 | 4.5 | 57 |
| Jul 25 | 4.5 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my comp...”
“I refused both was told I would get full refund once I complained to klarna”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −4% | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Berkfield Home is #2 of 5 on overall rating in this group.
500 reviews of Berkfield Home. Filter by what matters to you.
I had a refund request for the product I ordered, and the support team was very helpful and had resolved the issue quickly.
I spent a lot of time researching buying a screen and choose yours. Sadly, it did not look like the photo, it feels like a cheap plywood and the wood has no finish on it so is rough to the touch, like an unvarnished garden fence. I sadly ended up buying one from Futon. However Holly was fantastic and offered to refund and not to send it back for my convenience. Not sure what I can do with it but very kind.
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Very fast response to emails . Dealt with returns issue promptly and generously, would definitely recommend debenhams.
I had a problem with a sideboard and contacted their customer service. My query was dealt with by James who was absolutely wonderful and resolved my problem very quickly. I thoroughly recommend this company.
The company dealt with my query in the most helpful and professional way I would certainly recomend using this company
I purchased a retractable side awning and unfortunately the item didn't quite match my requirements. The company was faultless in handling my refund without question.
Excellent customer service - extremely helpful and efficient
My experience with Berkfield Home has been a truly professional experience with first class customer service thanks Anthony.
I ordered a garden planter from Debenhams and it came from Berkfield Home, I wasn't happy with the quality and wanted to return the return policy says to email them quoting the reference to request a return, I've done this 4 times now with no response at all. Tried to get a contact telephone number but that just tells you to email them and will get a response within 2 working days, I'm still waiting. I would recommend people never to order anything from this company!! hope they read this review and contact me back I'm at a complete loss at the moment!!
I had a problem with my order It was dealt with quickly and efficiently Customer Service really great
Fantastic garden furniture. Top quality and good price and good customer service
I think that there is nothing wrong with the company. They have dealt with my query extremely well. Very quick to reply to both my emails. I think we have been unlucky with the Mirror purchased which was broken when it arrived. A replacement Mirror was sent to us and again the second mirror was damaged on arrival. I assume it was damaged in transit. I therefore requested a refund by email and the next day I was fully refunded.
Fantastic customer service. Resolved an issue promptly and i will certainly order again
Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
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