Great customer service
I had an issue with a product and the team were outstanding with their support. They responded immediately to my communications and made every effort to find a solution. Great customer service - thank you!

Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
Berkfield Home receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and efficiency of staff members like Holly and James. Customers appreciate the prompt responses and willingness to resolve issues, often leading to satisfactory outcomes.
However, there are notable complaints regarding the return process, particularly concerning refunds for faulty items. Some consumers report difficulties in obtaining return labels and express frustration over the handling of their queries. Additionally, a few reviews mention dissatisfaction with product quality, especially when items are sourced from dropshippers like VidaXL. Despite these concerns, the overall sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 127 |
| Sep 24 | 4.4 | 86 |
| Oct 24 | 4.4 | 76 |
| Nov 24 | 4.7 | 66 |
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.4 | 115 |
| Feb 25 | 4.2 | 67 |
| Mar 25 | 4.2 | 65 |
| Apr 25 | 4.4 | 70 |
| May 25 | 4.0 | 58 |
| Jun 25 | 4.5 | 57 |
| Jul 25 | 4.5 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my comp...”
“I refused both was told I would get full refund once I complained to klarna”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −4% | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Berkfield Home is #2 of 5 on overall rating in this group.
500 reviews of Berkfield Home. Filter by what matters to you.
I had an issue with a product and the team were outstanding with their support. They responded immediately to my communications and made every effort to find a solution. Great customer service - thank you!
After receiving our product we had amazing customer service from Holly who was able to help us quickly and resolved the problem for us putting our customer needs above anything else. Thank you Holly, we appreciate your hard work.
Had to raise a dispute to get a refund for poor quality item. Had to raise a dispute with Paypal, as a refund was agreed & not received.Very unhappy with being ghosted. The item has now gone from £74 [which was the sale price, so over £100 before their 'sale') to £17, which indicates the poor quality. Would not buy from this company again - they are not Debenhams. To be clear, the response from Berkfield is not correct. I have the email trail with 'Holly', where I chased my refund & was asked for a picture of the item - when I asked 'Holly' to review the email trail & was asked for the order no!! Which is the title of the email trail. I emailed again as I was not getting a response & advised if I did not get a response in 2 working days, I would raise with paypal, hence my review. I do not leave negative reviews, I only post reviews where my experience has been good.
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Lovely items, excellent quality. Will buy again from here. Recommend.
I ordered a product which upon arrival I didn’t need anymore so requested to return it for a full refund and they ended up refunding me without me having to return my product even though I didn’t even request that so they were very nice! They were apologising even though there was no issue- very lovely team!
Great response times, excellent customer support
Company offered multiple discounts up to 50% to keep the item.
Although the desk we ordered did not meet our requirements the refund was handled to our entire satisfaction. Good communication throughout the process
Terrible experience ! Ordered shelves that pictured brackets , no mention of needing to order brackets separately. Unable to contact customer services to discuss the issue. Contact will verifying supplier confirmed brackets were required to be ordered separately, only to be told they were discontinued !!!! This makes the item totally useless, as shelves require mounting to the wall via brackets ! Would I order a car without wheels ?????
Made a purchase through B&Q, apparently Berkfield sell fence panels but not posts. Was offered a partial refund to find my own posts to fit a very specific fence. Not good but ain't to bad either.
quick and very helpful service . Purchased a rug which on arrival did not match my expectation. James promptly dealt with my request and expressed apologies that this time the purchase had disappointed me. My refund has been very quickly organised. Extremely good customer care from this company
I had a query with my purchase from Berkfield Home. This was dealt with quickly, efficiently, friendly and professionally with Customer Service. Thank you Holly at Berkfield Home.
Berkfield Home is a comprehensive online retail platform specializing in home and garden products. With an extensive catalog of over 200,000 items, the company offers a wide range of products designed to enhance living spaces and create comfortable environments. Customers can find everything from furniture and décor to gardening tools and supplies, catering to various styles and preferences. The platform is particularly appealing to homeowners, renters, and gardening enthusiasts seeking quality products at competitive prices. Berkfield Home emphasizes customer satisfaction by providing free UK delivery and a 30-day return policy, ensuring a hassle-free shopping experience. By subscribing to their mailing list, customers can also receive updates on new arrivals and special offers, further enhancing their shopping journey.
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