Very bad customer service
Very bad customer service, I received product other than I ordered, email and someone responsed and ask to send photo of the product and haven't heard from him yet.

Bkeratin Professional is a leading online retailer specializing in high-quality hair care and cosmetic products. The company offers a diverse range of items, including hair straighteners, make-up, and treatment kits sourced from renowned Brazilian brands. Committed to providing customers with effective beauty solutions, Bkeratin strives to deliver products that promote self-expression and confidence. Targeting consumers seeking premium hair and skin care products, Bkeratin Professional emphasizes value with competitive pricing and fast delivery options. Its product lineup includes popular categories such as vegan cosmetics, deep cleaning shampoos, and hydration kits, catering to a wide audience interested in maintaining their beauty and grooming routines. With a user-friendly website, Bkeratin aims to enhance the shopping experience for its customers.
Bkeratin Professional enjoys a strong reputation among its customers, with many praising the quality of its products and the speed of delivery. Reviewers frequently highlight the effectiveness of the shampoos and conditioners, often describing them as the best they've ever used.
The service is also commended, with several customers noting excellent communication and responsible handling of issues like lost shipments. However, there are some complaints regarding product quality, with a few consumers expressing dissatisfaction over receiving diluted products or incorrect orders. Additionally, some customers wish for more flexible purchasing options, such as buying keratin treatments separately from accompanying shampoos. Overall, Bkeratin Professional is well-regarded for its fast service and high-quality offerings, despite a few notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 334 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 3.0 | 2 |
| May 25 | 4.0 | 5 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 4.7 | 3 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 334 most recent reviews.
“Fast delivery”
“Yo recibí un pedido incorrecto y pedí por devolución y que me contactaran, costumer service jamás me contactaron y el...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | +5% | 334 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Bkeratin Professional is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.3).
334 reviews of Bkeratin Professional. Filter by what matters to you.
Very bad customer service, I received product other than I ordered, email and someone responsed and ask to send photo of the product and haven't heard from him yet.
I’m very happy with result 😍 your products was the right one for my hair👍 and I’m gonna always use it 👌
Love it, smells great and added an incredible shine to my hair!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Perfect !!! Everythig ok !!!
excellent service and fabulous products I recommended with my eyes close
The best hair product I ever used
This company is selling products in the USA without authorization. Products may be counterfeit and the company will not be liable for any damages the the products can produce. Company has an address in Miami and they are not registered with the State of Florida. So please beware of this company.
Great product. The real stuff. Very nice.
I am amazed with my product and very impressed about how fast and awesome experience that I had. I totally recommend bkeratin for your next shop... the shipment was so FAST. 4 days and I was with my product on my hands all the way from Brazil. And I live on the west coast. I am definitely buying again other products from their website.
Excellent experience with packaging thanks
When I realized the shipment was coming from Brazil I got concerned with delays, especially now during this COVID-19 crisis. But the order got here 3 business days before expected time. The products were well-packaged and arrived in mint condition. Will be buying from them again! Thanks, Bkeratin Profesisonal!
Excelent service!!
The delivery was fast and precise. The product was what I expect. Thanks
I highly recommend BKeratin. I made a purchase on May 5th, 2020 and it arrived yesterday (May 12th). The box was perfect and so the product. I have to say I got really impressed by their commitment and how organized they are (I got the tracking number only 1 day after the purchase). Their prices are fair and affordable, being a Brazilian I know how hard is to find nice products to my hair over in US and they saved me. I already recommended to all my friends and I'm sure I will keep buying from them from now on. Good job, guys!
loved it . my products arrived right. in love
Arrived opened bottle the step #2 it leaked because the package was very beaten up and 1/4 of bottle liquid was missing due to bad carrier. Will not buy from here again I don't know if the step #2 will work so I wasted $200 for nothing very dissapointed
Great service , very please with the product
Bkeratin Professional is a leading online retailer specializing in high-quality hair care and cosmetic products. The company offers a diverse range of items, including hair straighteners, make-up, and treatment kits sourced from renowned Brazilian brands. Committed to providing customers with effective beauty solutions, Bkeratin strives to deliver products that promote self-expression and confidence. Targeting consumers seeking premium hair and skin care products, Bkeratin Professional emphasizes value with competitive pricing and fast delivery options. Its product lineup includes popular categories such as vegan cosmetics, deep cleaning shampoos, and hydration kits, catering to a wide audience interested in maintaining their beauty and grooming routines. With a user-friendly website, Bkeratin aims to enhance the shopping experience for its customers.
This profile hasn't been claimed by the business owner.