Brave Software receives mixed feedback from users, with a slight majority expressing dissatisfaction. Many consumers appreciate the browser's speed and ad-blocking capabilities, noting it as a safer alternative to Chrome.
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Positive reviews highlight its effectiveness in providing clear responses and a clean interface, making it easy to use. However, a significant number of reviewers criticize the browser for recent performance issues, including slow loading times and annoying update pop-ups. Users also report problems with the password manager, which deletes saved passwords unexpectedly. Additionally, some express frustration over perceived bias in search results and excessive ads. Overall, while Brave has its loyal supporters, the negative experiences shared by many users indicate room for improvement.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.8
120
100%
+0.6
● Medium
2.8 / 5 overall
=
120 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
3.1▲ 0.6
12-month avg
2.8
All-time
2.8
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.5
4
Jan 25
2.2
5
Feb 25
2.3
6
Mar 25
3.6
8
Apr 25
2.6
20
May 25
2.5
22
Jun 25
3.0
4
Jul 25
1.8
4
Aug 25
2.6
8
Sep 25
4.2
6
Oct 25
3.1
10
Nov 25
2.4
9
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
Top praiseof 53 positive reviews
Fast & efficient21%
11 mentions
Website & app6%
3 mentions
Easy to use4%
2 mentions
Selection4%
2 mentions
“It’s fast, there are zero ads, and everything just works smoothly”
On “Fast & efficient” · Oct 29, 2025
Top complaintsof 65 negative reviews
Customer service8%
5 mentions
Account issues6%
4 mentions
Defective product6%
4 mentions
Cancellation5%
3 mentions
“The fact that they don't have any real customer service that you can contact is so bad”
On “Customer service” · May 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
Overall rating and review count for this company and similar companies
Brave browser is good; it is considerably lighter and faster than Google Chrome which is why I switched to it as a default browser recently - however, it's not without its flaws: Things that I've noticed in the way of issues are the fact that some websites won't open even if you turn the shield off and then when you try a different browser like Google Chrome it does open normally. And a couple of other similar minor things that I can't really put my finger on at the moment of this review. My solution to this? I use Brave as my main browser and Google Chrome as my backup one.
Yes, Brave Software is a legitimate company with a strong presence in the tech industry. It has received numerous reviews, with an overall positive rating, indicating real customer satisfaction with their browser and search engine.
Is Brave Software a scam?
No, Brave Software is not a scam. Verified reviews highlight a mix of positive and critical feedback, but many users appreciate the privacy features and ad-blocking capabilities of the browser.
What services/products does Brave Software offer?
Brave Software primarily offers the Brave Browser, which focuses on privacy and speed, and the Brave Search engine, which allows users to customize their search experience.
What are the payment methods for Brave Software services?
Brave Software does not require payment for using their browser or search engine, as they are free to use. However, users can choose to support content creators through the Brave Rewards system.
All 5 questions →Show fewer questions
How does Brave Software handle customer support?
Brave Software provides customer support through their official website, where users can access help articles and submit support requests. They also engage with users on community forums.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Best browser I have ever used. Been using it for a long time. Also blocks most adverts. This will change the way you use the internet. Can't praise them enough.
Best browser I have ever used. Been using it for a long time. Also blocks most adverts. This will change the way you use the internet. Can't praise them enough.
En mí opinión brave se convirtió en mí navegador preferido ya que cada vez que ingreso me permite obtener ganancias y paga puntualmente cada mes.
Lo recomiendo
En mí opinión brave se convirtió en mí navegador preferido ya que cada vez que ingreso me permite obtener ganancias y paga puntualmente cada mes.
Lo recomiendo
Get away from it. The say to be privacy focused, but wanna get add-ons like the crypto wallet marketed....
And on Ubuntu it is so bad programmed, when you have it open for longer than half an hour, they crash and slow down Gnome totally, wtf?
Get away from it. The say to be privacy focused, but wanna get add-ons like the crypto wallet marketed....
And on Ubuntu it is so bad programmed, when you have it open for longer than half an hour, they crash and slow down Gnome totally, wtf?
C'est le pire moteur de recherche qui existe et son ia Léo est pitoyable.
Pas de publicités donc pas de rémunération en bat, crypto qui n'évolue quasi pas de toute manière , et impossible d'y faire fonctionner.
C'est vraiment nul Brave franchement c'est une honte qu'un moteur de recherche ainsi existe encore en 2025
C'est le pire moteur de recherche qui existe et son ia Léo est pitoyable.
Pas de publicités donc pas de rémunération en bat, crypto qui n'évolue quasi pas de toute manière , et impossible d'y faire fonctionner.
C'est vraiment nul Brave franchement c'est une honte qu'un moteur de recherche ainsi existe encore en 2025
Removed it. Has random crashes and hanging. And I cannot fully control all privacy items easily, it too much hidden for a privacy browser.
Privacy is also NOT a default and also crapware is default (I consider brave rewards to be crapware, nobody wants it).
Brave search is also broken by default (just like google and others). It will always try to find the anwers that fit the advertisers best but never something that simply matches with the given search terms. (when you cannot find it simply say no instead of offering crap results).
Removed it. Has random crashes and hanging. And I cannot fully control all privacy items easily, it too much hidden for a privacy browser.
Privacy is also NOT a default and also crapware is default (I consider brave rewards to be crapware, nobody wants it).
Brave search is also broken by default (just like google and others). It will always try to find the anwers that fit the advertisers best but never something that simply matches with the given search terms. (when you cannot find it simply say no instead of offering crap results).
I've been using the browser for quite a while now, and I haven't come to much issues as of using it, of course there are some websites with non blocked ad's but they fix that up pretty fast!
I've been using the browser for quite a while now, and I haven't come to much issues as of using it, of course there are some websites with non blocked ad's but they fix that up pretty fast!
I feel the browser was doing fine,but learned to hate it because if you need to translate from a language to English,forget it..It is horrible.Seldom works and you have to keep redoing the translation settings at the top of the page and even then it does not work very well,just now and then.If it wasn't for that I would keep it,but going to look for another browser that actually works for translating.Even with using Google translate's extension,it made no big difference.It only works when it wants to.It does not recognize the foreign language you have it set for.You just keep getting "This page can not be translated".It sucks in my opinion.......
Update.......I read more about how to setup google translate on Brave.First,you must turn off brave translate in settings..go to settings,language and turn Brave translate off..Then download the google translate.I found it works much better and even translate's by itself sometimes without doing anything yourself.I just did all of that the last half hour and it is working ok....Will see if it keeps working well.So,turn off Brave translate first,then download google translate.Hope this helps.
Update 2....Works better but still lagging for translation.Have to click several times at times to get it to translate and sometimes it still doesn't.Suggest using another browser if you need to translate on a regular basis like I do.I;ll just use Edge when I know I'm going to have to translate a lot.Curious why Brave doesn't fix this issue if they want people to use their browser.That's all folks.The end.
I feel the browser was doing fine,but learned to hate it because if you need to translate from a language to English,forget it..It is horrible.Seldom works and you have to keep redoing the translation settings at the top of the page and even then it does not work very well,just now and then.If it wasn't for that I would keep it,but going to look for another browser that actually works for translating.Even with using Google translate's extension,it made no big difference.It only works when it wants to.It does not recognize the foreign language you have it set for.You just keep getting "This page can not be translated".It sucks in my opinion.......
Update.......I read more about how to setup google translate on Brave.First,you must turn off brave translate in settings..go to settings,language and turn Brave translate off..Then download the google translate.I found it works much better and even translate's by itself sometimes without doing anything yourself.I just did all of that the last half hour and it is working ok....Will see if it keeps working well.So,turn off Brave translate first,then download google translate.Hope this helps.
Update 2....Works better but still lagging for translation.Have to click several times at times to get it to translate and sometimes it still doesn't.Suggest using another browser if you need to translate on a regular basis like I do.I;ll just use Edge when I know I'm going to have to translate a lot.Curious why Brave doesn't fix this issue if they want people to use their browser.That's all folks.The end.
Utterly useless POS browser.
The add blocking doesn't work as advertised, uBlock is still vastly superior to this dysfunctional garbage.
Many login sites are totally broken and don't work, not even on brave relaxed settings you have to completely turn off the protection.
Might as well use Edge... this is how bad this POS GARBAGE browser is.
Utterly useless POS browser.
The add blocking doesn't work as advertised, uBlock is still vastly superior to this dysfunctional garbage.
Many login sites are totally broken and don't work, not even on brave relaxed settings you have to completely turn off the protection.
Might as well use Edge... this is how bad this POS GARBAGE browser is.
