Technical help and support on all…
Technical help and support on all renovation products is top class. Delivery service is spot on as well. 👏👏👏

Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
Builders Superstore receives a mix of feedback from its customers, with a notable 70% expressing positive experiences. Many reviewers highlight the excellent customer service and prompt delivery, particularly praising staff members like Paul for their informative training courses and willingness to assist.
Customers appreciate the quality of products and the helpfulness of the team, often mentioning the supportive atmosphere during training sessions. However, a significant number of negative reviews point to issues with order fulfillment and communication, with some customers reporting long wait times for deliveries and unresponsive customer service. Complaints about receiving damaged items or incorrect sizes further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 92 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“Great customer service and always happy to help”
“Bad experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 4.3 out of 5 (good) | — | 92 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Builders Superstore is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 3.1).
92 reviews of Builders Superstore. Filter by what matters to you.
Technical help and support on all renovation products is top class. Delivery service is spot on as well. 👏👏👏
We use Pamties for all of our damp proofing and ventilation products. No need to shop around as they are always competitively priced. The technical advice and support is amazing and Free, and deliveries always turn up on time. Thank you to all. Keep up the good work. Home and Dry solutions
Used Builders Superstore a number of times and always a great service and reasonable prices! Highly recommended!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Always helpful and I will always get my fixings from here, been going here for 8 years and never had a problem 👍
I recently purchased some Dewalt tools on promotion from Builders Superstore and I have to say I was really impressed with my experience. The pricing was very competitive, and I was able to get a great deal on the tools I needed. What really made the experience great was the exceptional customer service provided by Ash Finney. Ash was incredibly knowledgeable about the tools and was able to answer all of my questions. He was also very patient and took the time to understand my needs and recommend the right tools for me. Overall, I would highly recommend Builders Superstore to anyone in the market for tools or other construction-related products. The pricing is great and the customer service is top-notch. If you're lucky enough to work with Ash, you'll be in great hands!
Had a problem with a part that got delivered broken. The customer service was absolutely useless. Between them all they don't know what they are doing. It took 3 phone calls and me to get a bit narkey to finally get an issue resolved which should have been very easy to sort if they were competent.
My order still hasn’t arrived and it’s been almost a month. I also asked for a refund and I haven’t been replied to.
Made an order yesterday and still haven't received a confirmation email. Order Number 389223, can someone please respond, thanks Edit - now received an email about the status of my order, big thanks to michelle!
Absolutely shocking after sales service ,I spent £109.00 on snickers floorlayers trousers and after 5 weeks the stitching on the knees came away ,I contacted builders superstore and after a week of waiting for a courier to collect, they never arrived 🤬 spoke to someone called Michelle who,tbh was less than helpful, i wont be using again. Dreadfull service
I have emailed 4 times and no reply. Order number 370269 Could somebody please respond
Purchased trousers on the 8th March 3 weeks in and they have ripped . Tried to get this resolved no reply on three weeks they have chose to ignore all contact we are left with two pairs of faulty snickers trousers not fit for purpose. STAY WELL CLEAR . Shocking that you pay over £154 and no back up from this company
3 weeks and my order still hasn’t arrived. Won’t answer the phone or email. No update. Asked for a refund and still no reply. Scam website that takes money and ignores you. Avoid.
Very unprofessional company, i ordered damp proof paint to put on my floor for a new bathroom, paint was never sent out. I got refunded after about 10 days. By this time the builder had moved onto another job as the floor wasn’t ready. I was given no explanation as to why my order was cancelled!! Avoid this company.
After ordering a Nuaire Drimaster I was contacted by Ash who was so apologetic as he couldn't get it delivered to me by the stated delivery date that was specified on my order due to manufacturers delivery. A new date was given to me and as promised the unit was delivered on that day. Though out this Ash and the team kept me updated which was very much appreciated. Great service from a team that care......
Spent a lot of time searching for a Hills clothes post. Builders Superstore had stock and a lot cheaper some other sellers. Delivery charge very reasonable as well. Delivered today as promised. Just one minor issue and no fault of Builders Superstore, courier didn't appear to ring our doorbell despite us both being at home. Post left propped up in porch which isn't a good idea in London.
Often the best way to judge a business is how they react when things go wrong. I received a delivery from Builders Superstore last week and part of the delivery was missing. The problem was, I didn’t realise this until Saturday lunchtime, then the business was closed, yet I needed the job finished before Monday morning. I sent an email to them and they agreed to meet me at their depot out of hours at 9am the following morning so I could collect the missing bits. Well above and beyond the call of duty
Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
This profile hasn't been claimed by the business owner.