From purchasing to delivery was super…
From purchasing to delivery was super fast. Upon arrival I decided I would prefer the black trousers I ordered in grey instead. They replied fast and was happy to help.

Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
Builders Superstore receives a mix of feedback from its customers, with a notable 70% expressing positive experiences. Many reviewers highlight the excellent customer service and prompt delivery, particularly praising staff members like Paul for their informative training courses and willingness to assist.
Customers appreciate the quality of products and the helpfulness of the team, often mentioning the supportive atmosphere during training sessions. However, a significant number of negative reviews point to issues with order fulfillment and communication, with some customers reporting long wait times for deliveries and unresponsive customer service. Complaints about receiving damaged items or incorrect sizes further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 92 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“Great customer service and always happy to help”
“Bad experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 4.3 out of 5 (good) | — | 92 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Builders Superstore is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 3.1).
92 reviews of Builders Superstore. Filter by what matters to you.
From purchasing to delivery was super fast. Upon arrival I decided I would prefer the black trousers I ordered in grey instead. They replied fast and was happy to help.
Ordered an item as it was reasonably priced (£450+) and offered next day delivery FOC. Great. Didn’t hear anything for a week, no dispatch email, no delivery. Called them up and told “oh it’s not in stock, won’t be for a while”. Brilliant, a waste of a week and my customer was let down. Was then told “call back on Monday for a refund”. Good prices online, but awful customer service. If ordering online, check that your item is in stock otherwise they’ll just assume you’re happy to wait.
Ordered two pairs of trousers for my son.slight delay on delivery due to one pair having to be ordered.communication was excellent.had to be returned due to son giving wrong size.again slight delay on delivery but kept up to date with progress.in today's climate I was very happy with product and service and would highly recommend.small delays out if control of company and would definitely use again.
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Communication on the order up to despatch was great. I assume this was because it was all automated. The order arrived in good time but was incomplete. Since then I have emailed the only published email address: info@ builders..... twice over the past week to see if the remainder of my order could be shipped on. No replies so far. As a former company director with responsibility for customer service, I would have thought a week is a generous amount of time to await a reply. I've now ordered the missing component from another supplier and will again try to make contact via email, sending an invoice for the additional order in the expectation of getting a credit.
I’ve bought tanking kits and snickers always had a great experience. The team there especially Paul H have a amazing knowledge of the market if I ever need any help or any questions they are always on hand to point you in the right direction. Never had any problems with delivery it’s always been next day at no extra cost. Would highly recommend using them
Ordered snickers pants and hoodie bundle, Arrived next day! Great service
Brought a stitching kit as price was decent. Only the Rods arrived. I called them twice to which I was told someone would get back to me and sent 3x emails to which all were ignored. I had to fork out and buy the kit elsewhere so am now out of pocket and still no answer from these guys. Terrible customer service and have also been informed by a few others that they have only recieved half their orders. Stay clear
My delivery did not fit in my letter box and was left fully hanging out all weekend while the office was closed. Somebody must've stole this and the company did not care. I contacted the Builders-Superstore to report this and get a new pair of trousers sent out. I was passed to the Managing Director 'Steve' who told me 'S**t happens there's nothing I can do. Phone the courier yourself I am not going to be out of pocket'. Steve was very aggressive and wouldn't let me speak. I am very shocked that a Director would speak to a paying customer in this manor and as long as he has been paid not interested in the customers satisfaction. I would avoid using this company if you actually wish to receive your goods.
Ordered a transformer and 110v cables 2 Clock and they were here 9.30 next day.What service.also cheapest I could find on the internet and quality is superb.Will use this company regularly now
PAM Ties have supplied many of our products over a period of more than 20 Years. Excellent service and a wide range of great products.
Ordered my stuff and it came within 2 days, despite current conditions.really helpful staff. Thanks!
Local business with a good range of products. The customer service is great. Ash and Danny go out of their way to help me, make sure I have good quality products and their knowledge is invaluable. Nothing is too much trouble for them, thanks guys!
Placed an order for Snickers work wear & it arrived as promised in site the next day
Great service, the staff really know their stuff, order came through the following day. Would definitely recommend
I ordered yesterday and I came today. Absolutely excellent service
Quality products and great customer service
Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
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