Great service and great delivery
Great service and great delivery I even rang before I ordered And got free technical advice Thanks Dan thumbs up Simon

Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
Builders Superstore receives a mix of feedback from its customers, with a notable 70% expressing positive experiences. Many reviewers highlight the excellent customer service and prompt delivery, particularly praising staff members like Paul for their informative training courses and willingness to assist.
Customers appreciate the quality of products and the helpfulness of the team, often mentioning the supportive atmosphere during training sessions. However, a significant number of negative reviews point to issues with order fulfillment and communication, with some customers reporting long wait times for deliveries and unresponsive customer service. Complaints about receiving damaged items or incorrect sizes further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 92 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“Great customer service and always happy to help”
“Bad experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 4.3 out of 5 (good) | — | 92 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Builders Superstore is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 3.1).
92 reviews of Builders Superstore. Filter by what matters to you.
Great service and great delivery I even rang before I ordered And got free technical advice Thanks Dan thumbs up Simon
Fast, friendly affordable service. Highly recommended
Ordered from them with a confirmed delivery of 5-7 days. Not over double that and no delivery or communication. I have had e-mails ignored. Will be taking this further, and will definitely never use them again. I understand the impact of Covid, but this is unacceptable. Another company misbehaving.
Website states, "Same Day Dispatch" and "Why use us? Well if you order before 2pm we ship your order the same day!" Ordered online..........waited, waited, waited...... after two weeks sent email enquiring where order was..........waited, waited, waited.........sent other email, attempted online chat (no response). After receiving NO RESPONSE whatsoever from this company I had to eventually raise a dispute with PayPal and received a refund. Despite offering two different email addresses for "contact" and an "online chat" facility (which pops up as soon as you enter their website) I could not get a response from them. POOR, POOR service in 2020!
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Ordered here as other companies were quoting much longer for delivery. Website said "Deliveries may take up to 7 working days". At least 15 working days later, I still have no delivery, and have sent two e-mails neither of which has elicited a reply, and the chat function on their website is also dormant. If you can't do it, fair enough, but don't say you can when you can't and then not have the courtesy to let paying customers know about delays and inform them of when, if ever, their order will be delivered. *Edit following reply below I have received no phone calls in the last couple of weeks, but did receive one this morning after I managed to speak to someone on the website chat and after I left this review. I returned the call soon after. Even if they had been unable to speak directly by phone, they could have left voicemail or even better an email. A minute of their time there could have saved considerably more down the line. I understand times are stressed for businesses, but this was poor customer service under any circumstance. To their credit they have promptly refunded me, but I shouldn't have had to go to these lengths to get it.
What a joke. I ordered a pair of mascot trousers for apparently next day delivery. 5 days later I phone to find out they order from somewhere else first so next day is a lie. Sent them back because I ordered too small. I paid the return delivery and had no confirmation. I've phoned them twice since then and been fobbed off with BS dates of arrival. Nearly two weeks since I returned mine first class and I still have not received replacement pair. Their loss because the company I work for will not be ordering from them for the rest of the crew which would have been about 20 pairs.
Recently, I have had a pair of faulty snickers trousers in which I received a prompt refund and excellent customer service. Your staff member Dan has been superb. He made the process hassle free and really went out of his way to resolve the problem, resulting in a very happy customer. Will definitely continue to buy off this company. Keep up the good work.
Good offers and good customer service
I ordered some work trousers on the 9th December (Sunday) and was expecting delivery on 12th (Tuesday). I had no despatch email all week and I contacted them on Friday (14th) to see what was going on. They then told me my size was out of stock and to try the next size up which I reluctantly agreed to. It is now 18th and having been promised delivery on the 17th (Monday) I still haven’t had a despatch email.
5* ordered wall ties on Monday received Tuesday. I will defiantly use again :)
Shopped around they had the best price for dpc cream + delivery next day, I’ve use twice since and had the same great service
Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
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