Our driver Charles was on time and very …
Our driver Charles was on time and very friendly! We chartered the bus for our company Christmas party and our commute was smooth and enjoyable!

BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
Our driver Charles was on time and very friendly! We chartered the bus for our company Christmas party and our commute was smooth and enjoyable!
I felt there were some hidden fees that were unclear until processing. Our group plans to Uber next time as it will cheaper and more convenient. The bus itself was nice and the driver responded quickly to communication.
Awesome experience. We even left a little later than planned, and he was super chill. Only thing i wish there was an aux cord, but other than that awesome trip down and back.
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Rented 24 seats bus for the wedding. Everything went very well, except that my guests wanted to leave earlier and they tried calling dispatch to the provided numbers. But the numbers were unreachable. So they waited for the scheduled departure time.
Good experience but the bus was late picking on both journeys. Company was brilliant at being flexible in changing pick up times etc.
Everything was great. There was really nothing that could be improved upon.
The people that rode the bus you're very happy! The driver was outstanding and they all had a great experience and felt very special. I have been told that much of this had to do with the driver. The arrangements and activities leading up to the event were excellent and I felt like I had excellent communication with the representatives of the rental company. My contact throughout this process was Cliff Phillips, and his Communications were outstanding.
My experience with Busrental was great. The online quote process was quick and easy. Shalonda Solomon was fantastic assisting me with my many questions and Andy our driver was so accommodating. I would highly recommend this service to anyone.
MY BUS DRIVER WAS THE BEST.... ALAN OUR BUS DRIVER WAS ON-TIME COURTEOUS, AND EXTREMELY ACCOMMODATING. HE WAS VERY PLEASANT AND INFORMATIVE. I WOULD RECOMMEND HIM WITHOUT RESERVATION
Very professional organization from management right down to the drivers!
They did a great job. Driver was punctual and safe.
This was an excellent experience. Our driver was incredible, the bus was on time for every pick up and drop off, and we had no problems. I would definitely recommend this company to anyone, and we will keep this company in mind for our future needs.
Excellent Service, friendly driver, punctual. I recommend this Company
The drivers arrived on time. They were helpful.
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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