BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
Generally great experience. back office were helpful, Driver was nice and easily willing to take the route we wanted. Would have been 5 stars but half the movie screens on the bus were broken, rough go with 2 classes of 4th graders fighting over seats with working screens.
We had a great trip. Our driver was very polite and great company. I would love to use this service again.
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We will go with bus rental for future trips
The bus driver was excellent, however the bus seats was uncomfortable for people with long legs. Otherwise it was a great experience. We will book again next year.
Everything was great! The dispatch communicated with me constantly about the whereabouts of the bus and I was able to have a quick pick up and drop off.
The bus service was clean, prompt, hassle free and reasonably priced.
Great driver, so nice and cooperative. Bus clean.
It went very well! he stayed at the venue and was very considerate! someone did lean up against the window and opened it a crack and we got yelled at for that but other than that there was no friction
Review: Bus Rental.com Booking #621450, March 11, 2017 We were surprised and disappointed when the bus first arrived at our pickup point. The bus was a dirty white vehicle with its front bumper hanging off the vehicle and no apparent name that would identify it as a US Coach Ways or a Bus Rental.com vehicle. Boarding the bus was filthy, the bathroom was non-functional and an immediate concern is this vehicle capable of the long journey! There was not enough space for out luggage due to one third of luggage area was filled with tires, tools, fluid containers and what appeared to be spare parts for the vehicle. We were forced to bring some luggage inside the bus using our seats as luggage space; thus cramping our personal space. It seemed like the bus driver was using a GPS device for speed monitoring, as none of the dashboard gauges appeared to work. The bus was certainly NOT representative of the pictures advertised online! My account representative Salee Brooks was excellent. The bus driver was good at 'driving the bus' and getting us to our destination at JFK airport, safely and on time. However, he was NOT helpful when he knew we were short on luggage space and did not offer any assistance.
The company was incredibly unorganized and hard to communicate with in the process of planning our trip. All in all, we got home safely via clean vehicles, the only reason I'm giving two stars instead of one. We received no booking sheet, the contact was hard to get a hold of during the planning process, and we ended up having to call dispatch multiple times to figure out where to find the bus.
Great Service, on time, Clean Bus, Excellent Driver.
Driver was early, Bus was very clean and driver gave good instructions to where he was parked outside a very busy Washington Nationals Baseball Game. Excellent Driver! Very Impressed and would certainly use again.
This Bus service was awesome for my family getting to and from our cruise in New York. I will use this company whenever I need transportation for my family moving forward!
I shopped around and price was best, driver was great and everything went smoothly. Bus was clean and company surprised us with a mich bigger bus with a bathroom(highly appreciated!)without charging us the difference because they said they knew with our event(a funeral an hour away from the church ) it would be difficult to estimate the number of people. We had way more than enough room!
I had two opposing experiences with US Coachways. We went from North of Sacramento to Santa Cruz on a Monday and returned on Friday. On Monday we couldn't have asked for better service. Our driver was amazing and the bus was clean and comfortable. However, on our rettiurn charter we had quite a different experience. The bus smelled like a porta-potty because the tank hadn't been emptied, rendering the bathroom useless. The driver didn't know where he was going, got lost and I had to pay the tolls. It was unnerving being the teacher in charge of a large group of students and worried whether the bus was going to get us all home.
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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