Everything was fantastic!!
Everything was fantastic!!

BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
Everything was fantastic!!
Smooth ride, great driver
We had a very pleasant experience with our driver. The process of renting was a bit confusing at first because we had more than one person emailing us, but that quickly resolved. We were able to get all 28 children to camp in one vehicle. This makes for a stress free journey! The driver was very helpful and delivered us safely to and from. We will likely use this company again!
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We traveled from West Chester, Penna. to Durham, N.C. for a family reunion. We had a marvelous experience!!!!! The driver was on time for EVERYTHING. She was professional, knowledgeable and very friendly. We were all impressed with her driving abilities. The 2017 56 passenger bus was the best!!! We appreciated having all the space, comfortable seats with electrical outlets, movie projector, etc. The microphone allowed us to easily play several games of bingo. All in all, my family was more than pleased and are looking forward to working with Bus Rental for our next adventure.
Great experience!
They kept in constant contact with me throughout the entire process. I had no issues ever reaching out to them for anything I needed. I would HIGHLY recommend Busrental.com for your next trip. The buses were great, the service was great, and they had the best rates. Will definitely use for my next trip!!
excellent service and co-ordination
Bus came early , was clean and great ride
The 2017 Sims Family Reunion. We booked this company to take us to AC and they did a superb job. The driver was courteous and professional. He explained the details of our trip and we had no problems going or coming. I would recommend this company to anyone.
Great Service, only downfall is price.
Awesome service, driver very patient and courteous. No wire fi on bus, needed.
US Coachways was a breeze to work with. Jimmy Dinardo was knowledgeable and always answered my e-mails and phone calls. I would recommend them to anyone.
BusRental.com was great! I would recommend this company to anyone! They helped me plan my trip, with short notice! Reliable. I will use BusRental.com again
Transportation services arrived on time. Drivers were courteous and helpful. I had to edit one of my charter's pick up time at the last minute and the reservations clerk worked with me to adjust schedule. Great experience with bus rental and I definitely recommend their services and I will definitely use their services next time. Sincerely, Mike ( Houston,TX )
They were very terse and impolite in the communications leading up to the wedding. We confirmed with them the morning of the event the time at which we expected them. Then they arrived an hour and a half late. I reached out after the event to discuss this and they said there's nothing they can really do. They offered me $50 off (the equivalent of 5%) off a future bus ride. They showed little sympathy or concern about the inconvenience they caused. This left 40 of our wedding guests stranded for over an hour and we got back home after midnight as a result.
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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