Happy customer
Cab turned up early, driver was very friendly and happy to change the drop off location.

Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
Cab My Ride receives a mix of feedback from its customers, with many praising the friendly and professional drivers, as well as the efficient service. Reviewers highlight the ease of use of the app and commend the helpfulness of customer support, particularly mentioning staff like Cecilia for resolving booking issues.
However, a significant number of complaints arise regarding reliability, with several customers reporting that their pre-booked taxis either arrived late or were canceled without notice. Instances of drivers leaving without passengers who were delayed also contribute to dissatisfaction. While many appreciate the timely arrivals and great service, the inconsistency in fulfilling bookings raises concerns. Overall, Cab My Ride shows potential with its strong customer service, but reliability issues need to be addressed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 99 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 99 most recent reviews.
“Driver was friendly,chatty and the journey was good”
“I used to love this company but recently it has not been the best”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 99 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Cab My Ride is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
99 reviews of Cab My Ride. Filter by what matters to you.
Cab turned up early, driver was very friendly and happy to change the drop off location.
Perfect start to a holiday. Driver was bang on time, friendly, polite and very professional. Car was clean and comfortable. Would definitely recommend, I would use again without hesitation
Cab waited for us when the coach got in late- was a reasonable price. Lovely ride and clean car. Will definitely use again. Found it hard to book online though as it didn’t go through and ended up calling instead, but that may have been airport WiFi.
Overall the experience was good. Laurian our driver called just prior to arrival at cruise port, which was helpful - about 10mins after booked time, which wasn't a problem. He checked exact post code of destination and updated the price with us. Due to a misunderstanding, he then called the office to clarify and we agreed the revised payment. Journey was very comfortable and quick. Driver was pleasant and helpful. Would certainly consider using again and would recommend - just ensure you put in the full postcode when obtaining the quote as the booking will be made even with only the first part of the code.
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 34% are 1–2★.
Monika was quite simply lovely
Kulvinder was early for my pick up, we had a nice and chilled out chat on the way and this made it special for me. He has driven me on numerous occasions and his car and his driving is impeccable. Many thanks Kulvinder
Lovely and polite, not overly chatty, helpful and considerate.
My driver was great,we had a good conversation and his driving was smooth and relaxing, he also turn up early which was good for me give that my flight got in an hour earlier than scheduled,he also provided me with information about close by stores that I need which was a huge help to me. Thank you Carl jamieson.
Excellent service . 5* recommended
Promote, polite and friendly.
The rides are for my dad who is 85 and your drivers treat him very kindly so thank you
Excellent service
We found this to be a very unreliable company. We booked well in advance and contacted them 2 days before to remind them. Taxi didn't turn up! App is appalling and doesn't work so you can't check where the Taxi is. Rang company - they had clearly forgotten us. Then said taxi had broken down. 40 minutes later (after I had checked with them every 10 mins) a Taxi arrived. Kalvinder, the driver, was excellent and had raced to pick us up. However, during our journey the company were continually ringing him to pick someone up - which he couldn't do as he had us in the car! This is a very unorganised company and we would not recommend using them.
Only left 1star as can’t leave no stars booked taxi for 5 o’clock was told ten mins, 30mins later no taxi gave them a call to be told traffic very busy and car has now broken down. New taxi on route 20 mins away yet another late taxi arrived at 6:10 could have walked to my destination had to cancel meal that was booked for 5:30pm. Portsmouth area try Aqua Cabs firstly on time and half the price £10 for a 5min journey and Aqua cabs was £5:30 (this was booked via a hotel phone at reception
Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
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