Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
Cab My Ride receives a mix of feedback from its customers, with many praising the friendly and professional drivers, as well as the efficient service. Reviewers highlight the ease of use of the app and commend the helpfulness of customer support, particularly mentioning staff like Cecilia for resolving booking issues.
However, a significant number of complaints arise regarding reliability, with several customers reporting that their pre-booked taxis either arrived late or were canceled without notice. Instances of drivers leaving without passengers who were delayed also contribute to dissatisfaction. While many appreciate the timely arrivals and great service, the inconsistency in fulfilling bookings raises concerns. Overall, Cab My Ride shows potential with its strong customer service, but reliability issues need to be addressed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 99 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 99 most recent reviews.
“Driver was friendly,chatty and the journey was good”
“I used to love this company but recently it has not been the best”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 99 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Cab My Ride is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
99 reviews of Cab My Ride. Filter by what matters to you.
Completely unreliable. I booked a cab for a specific time days in advance and they never bothered to show up! Joke of a service. Apartently they were 5mins away for the entire hour I waited for them. AVOID!
Haven't used a taxi in years so nervous to book one online. But this company were great. The website was easy to use. They confirmy booking by email and text I got a text reminder 39 minutes before cabs were due, both cabs turned up on time and charged me exactly as quoted. Cannot fault this company and their excellent service. My drivers were Kevin and Jennifer
Very pleasant driver.
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 34% are 1–2★.
Pre-booked an airport transfer well in advance for 6:45am. Received a call at 22:30 the evening before telling me they couldn’t do it. Leaving me desperately trying to find an alternative at extremely short notice. Thankfully Radio Taxis came to the rescue.
So, first time i used the company last night and they charged me twice for the same journey. I have contacted them to say there are two charges on my credit card and they have just said as far as they are concern there isn't, even though i have sent them a screen shot of the charges! They finished with i need to contact my bank as the is no more they can do. Brilliant. DON@T USE THEM. OK lets see what Tuesday brings but i was still charged twice for one journey and they are asking for me to contact my bank because they did so. Anyway lets see
We always use Cab My Ride for local and long journeys. No trip is ever too big or small and we always have a first class experience. Whenever we have faced small issues, their customer service has been second to none and we have had matters resolved swiftly without any hassle.
Southampton cruise terminal had to wait a bit longer.when arrived very helpful Showed us where things were what we needed know good service
Cab My Ride were available when no other companies were. My husband is a wheelchair user & needs help getting in & out of the car. The driver had experience helping people in wheelchairs, & was very helpful.
Excellent service keeps you well updated and informed on arrival time of car what car and reg very polite and good communication between office and driver would highly recommend to all very competitive price thank you for a great service A1
Last Friday we got off a cruise to Southampton while the train strike was on. It was chaos with many people waiting in the taxi queue. I looked up a local company and was lucky enough to find cab my ride. Somebody was there in five minutes. Our Driver, Jean-Pierre, was polite and friendly. We were in time for our coach while others clearly weren’t, Many of the reserved seats were empty with people no doubt still waiting in the taxi queue!
I had a cab from my house to the local community hospital and a return journey later. The journey there was with driver Mohammed and the return journey was with Ahmed, both were on time and very helpful. The whole experience was very good and I was kept informed by text of everything that was happening. I would thoroughly recommend this company and will certainly be using them again. I have been unable to use the link on my texts to leave my review as I don't have a smart phone.
Booked a cab for 03.40 for tomorrow some days ago. Received a call at 21.00 to say booking cancelled. Apparently because of Eid, whilst I completely respect their religious celebrations, the dates have been known for months & maybe they shouldn’t have taken bookings. Not sure I’ll use the company again!
Never use cab myride for your taxi. They took and confirmed our booking days before. 20 mins before pick-up I got a text saying they weren't coming and contact them again in an hour leaving us high and dry with one of the group having a leg injury an unable to walk. After a lot of panic managed to get a ride with someone you could trust. Cab my ride are an unreliable bunch of cowboys who shouldn't be allowed to be a taxi company.
Driver arrived not knowing whether he taking us or not? After 10 mins he finally started the car. The car had an awful smell like he didn't take a shower for days. We opened the windows but didn't help much. He stopped the car before to arrive at the address just because he heard my partner telling me that the car is too stinky. I am asking: Why instead of taking it personally, take a shower? In the end of the day if you are a taxi driver, you suppose to smell fresh and nice. Never gonna use them again!
Worked with them for a month over two months ago and still waiting to get my payment. Stay away from this company. I am Southampton local and have been licensed by Southampton City Council.
Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
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