CAR NET Polska is a car rental service that offers a wide selection of vehicles without mileage limits, catering to both short-term and long-term rental needs. With over 35 locations throughout Poland, the company provides customers with access to more than 3,000 new cars, including compact vehicles, SUVs, and premium models. CAR NET Polska aims to serve a diverse clientele, from individuals seeking personal transport to businesses in need of reliable vehicle solutions. In addition to standard car rentals, CAR NET Polska offers specialized services such as chauffeur-driven rentals through its CAR NET Royal Drive program. This service is designed for customers looking for a premium travel experience. The company's user-friendly online platform allows customers to easily search for and book vehicles, reinforcing CAR NET's commitment to convenience and customer satisfaction in the car rental market.
CAR NET Polska receives mixed reviews from customers, reflecting both positive and negative experiences. Many reviewers praise the professional and friendly staff, highlighting the quick and easy rental process, as well as the good condition of the vehicles.
Positive sentiments often mention the wide selection of well-maintained cars and the efficient customer service, making the rental experience enjoyable. However, a significant number of complaints arise regarding issues such as unavailability of reserved items, late car pickups, and accusations of dishonesty, with some customers feeling cheated. These negative experiences overshadow the positives for many, leading to frustration and disappointment. Overall, while some customers recommend CAR NET for its service and vehicle quality, others advise caution due to inconsistent experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 486 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.2 | 15 |
| Sep 24 | 4.2 | 17 |
| Oct 24 | 2.8 | 18 |
| Nov 24 | 2.5 | 11 |
| Dec 24 | 1.0 | 4 |
| Jan 25 | 2.4 | 11 |
| Feb 25 | 2.9 | 11 |
| Mar 25 | 3.3 | 12 |
| Apr 25 | 2.2 | 10 |
| May 25 | 3.7 | 3 |
| Jun 25 | 4.1 | 17 |
| Jul 25 | 3.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 486 most recent reviews.
“Very nice and professional service”
“Possibly the worst car hire ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.3 out of 5 (poor) | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | +19% | 486 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: CAR NET Polska is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.6).
486 reviews of CAR NET Polska. Filter by what matters to you.
Firma nalozyla na mnie kare za palenie w samochodzie problem jest taki ze ja nie pale. Postawnowilem olac sprawe wiec wpisali mnie w rejestr dlugow walcze juz z nimi 2 rok. Radze od takich firm trzymac sie jak najdalej naciagnaie na czyszczenie palenie itp.
Friendly at the desk, not so friendly later. Drove two days around in Poland. Everyrhing went smoothly with my own rentcar. Dropped the car back to airport, smooth and nice. Two days later emails in Polish and a invoice with "car damage" and over 300€ charged from my creditcard. Sent me a pdf I couldnt open even after red there own instruction many times. Dont fall for this!! I will report to the Krakow airport about this company! Edit: They should know difference between socialsecurity number and number of drivinglicense. My signature is now in 4 different papers, though i only signed one paper with in two different places. No copies were given for me, I realise now. Edit edit: Got after and before pictures by calling the desk at the airport. In before pictures u can see the dent in the drivers door u try to make me pay. Those other "after pictures" aint telling me a thing and even dont cover the claims u made on the "damage report" but suddenly there r pictures of new dents sent to me. I wont pay for other scratches you just havent marked in your papers. I will take this matter to the police and then cancel the payment with my bank. Whatta terrible experience to have on a vacation! Edit edit edit (3.9.22) Reported this to the police back in Finland. Got the report in mail from the police and now I will send it to the cardcompany NETS and reclaim the money this company fraudulently took. I have two pictures (sent by company employes) of the car which includes damages not seen on the car damge-report. No decent before-after photos, and no picture of one of the damages i apparently made (according the damage-report). Most of the emails r in Polish... Scammers will fall! Shame.... shame.... shame... shame... shame... shame... shame.... shame... shame... shame... shame...
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 50% are 1–2★.
W firmie Car Net Szczecin wypożyczam samochody już od kilku lat. Zawsze spotkałam się z miłą i profesjonalną obsługą, która jest nastawiona na pomoc klientowi, a z doświadczenia wiem że należy to niestety do rzadkości. Mają dobrą flotę samochodową, konkurencyjne ceny i propozycje dobrych rozwiązań. Są dostępni o każdej porze i nic nigdy nie jest problemem. Gorąco polecam! Lidia B.
Nie polecam. Lotnisko Poznań wypożyczasz Nissana Juke przylatujesz i dają Ci Opla i twierdzą że to ta sama klasa samochodu bo Nissana już nie ma w ofercie. Ostatni raz wypożyczyłem tam samochód.
So far, I've rented cars on foreign vacations, and I'll admit that my first rental at Carnet surprised me with a car that smelled new, with a mileage of a dozen km. In general, the people are nice, the cars are nice, the prices ok (although it is clear that they could be lower), good locations (althoug the turnaround in another city could be cheaper). Remember that you have to return the car clean inside and outside and with enough fuel to avoid penalties Recommended.
Firma z lotniska Wrocław. Auto zwróciłem w takim samym stanie w jakim go otrzymałem, czyli w środku dywaniki miały trochę piasku. Firma obciążyła mnie kosztami czyszczenia auta. Rysa z tyłu była przy odbiorze ale nie widniała w ich systemie. Zwróciłem im na to uwagę. Obiecali że zaaktualnią dane. Oczywiście tego nie zrobili i zwalili później na mnie winę z tą rysą. Nie polecam tej firmy
EDIT: Sytuacja została wyjaśniona a nieprawidłowo pobrane pieniądze mają zostać mi zwrócone. Stąd podnoszę rating mojego doświadczenia na średnie. ---- To będzię krótka histroia tego dlaczego NIE WARTO mieć nic wspólnego z firmą CAR NET: 1) wypożyczyłem samochód w Krakowie na lotnisku Balice, który śmierdział stęchlizną ponieważ dywaniki prawdopodobnie zostały wyprane i nie zdazyły wyschnąć 2) śpieszyłem się więc nawet tego nie zgłosiłem - pomyślałem: "wytrzymam" 3) oddałem samochód i tutaj zaczynają się schody - UWAGA zapinamy pasy: a) w protokole zwrotu pojawiły się nowe odpryski na karoserii (tak samo niewidoczne jak te oznaczone wcześniej) - wydaje się, że to celowe działanie, bo w ciemnym garażu nie da się tego zweryfikować b) HIT! - pracownik stwierdził, że w samochodzie paliłem (zapach - tak, zidentyfikowałem nieprzyjemny zapach sam na początku, a mój mokry laptop połozony na ziemi potwierdził, że były to mokre dywaniki) oraz, że znalazł popiół. Tylko, że ja jestem osobą niepalącą (!!!) = nie palę. 5) skasowali mnie 500 zł za to, bo niby złamałem regulamin 6) na wysłaną reklamację otrzymałem automatyczną odpowiedź, że odpowiedzą w ciągu 30 dni (nigdy nie spotkałem się z taką praktyką) Jednym słowem: Zostało ode mnie wyłudzone 500 zł na podstawie przesłanek wyssanych z palca. Powiem tak: gdyby to nie było ewidentne i obrzydliwe kłamstwo, zostawiłbym temat, ale niestety nie mogę tego odpuścić i sprawa ujrzy swój dalszy ciąg w postępowaniu przed UOKiK. ODRADZAM! Lepiej nie brać samochodu niż wynająć od firmy CAR-NET
Love this company. Good prices and the best service ever. Very easy to deal with
I am traveling a lot, using different car rental services. It was my first time to use CarNet service with which I am in general satisfied. Car was good, clean and fine. However I have one comment regarding to the deposit. I return car 4 weeks ago and still have not received deposit of 511 euros. Please can you tell me when deposit will be returned, bacause I need it for other rental activities. From my point of view, it is a very long period of time and I can not perform my work properly. In mean time I have 3 trips using cars in different countries. Thanks in advance for your support
Pod koniec czerwca br wypożyczyłem w Car Net Polska na lotnisku w Krakowie BMW 5. Auto zwróciłem zatankowane do pełna na stacji benzynowej oddalonej od miejsca zwrotu o 650m (google maps). Na niespodziankę trzeba było poczekać około tygodnia. Otrzymałem fakturę za dotankowaną benzynę na kwotę 7,36zł brutto oraz usługę dotankowania na 52,97zł brutto. Firmie gratuluję "wysokich standardów" a potencjalnym klientom przed podróżą samolotem proponuję wyposażyć się jeszcze w jakiś mały kanisterek (około litr powinien wystarczyć). Na wspomnianej fakturze widniała jeszcze opłata 89,63 za zwrot zabrudzonego pojazdu (rzecz niespotykana w szanujących się wypożyczalniach) ale tu pretensji mieć nie mogę bo prawdopodobnie można o tym przeczytać w 88 punktowym, pięciostronicowym regulaminie (od pracownika firmy się Państwo tego nie dowiecie). Powodzenia!
Started off well very friendly staff at pick, however after dropping off at Poznan airport two days later invoiced for damaged to the car where there was none when returned photos and video taken to confirm no damage. Car was washed before final trip back to Poznan 2 hour trip across Poland on a Sunday, refuelled in Poznan to a full tank, just recieved another Invoice for returning a dirty car and refuelling charge, again I have photos showing a full tank of petrol and clean car considering the return trip on a Sunday afternoon. This has to be the only rental firm in the world who wants a full valet done on the car after you drop it off, if you want it cleaning at drop provide customers with a jet wash. I always assume part of a car rental is the company clean the cars after they are returned. booked this car via holidayautos.com as they give this company 8.1 excellent review that is very questionable score and will avoid that website as well in the future. AVOID THIS COMPANY AT ALL COST AS IT SEAMS THEY WILL CHARGE YOU ALL COST. I have contacted the complaints department including photos of a clean undamaged car with a full tank of petrol, unfortunately i do not have the piece of equipment your company uses to gauge the tank is only 97% full. The explantion is you have no respect for your customers of fair business practice and are just scaming customers as can been seen from the many negative rieviews on trustpilot.
Like many of the other reviews, we experienced the same negative experience. We returned the car to WAW airport, and could not find any employee to sign the car in. So we parked it in a carnet spot. We then received a mysterious "invoice" for "damages". Equally suspicious, the invoice was the exact amount of the damage deposit. Hmmm. All documentation is in Polish so we've no idea what's the story. We have requested (4 times so far), supporting documentation (photos, repair invoice, etc), but have had no reply at all after 10 days. We'll be making a claim on our CC for fraudulent charges, pending backup documentation. I certainly cannot recommend this company. June 29 - to carnet. Please send an email address that i can write to. I have tried and others. Have had no reply. Reservation id is 208744 order no 737404110. Update June 29 - I checked your contract. Unfortunately it is ENTIRELY in POLISH, so I would have no idea what I am looking at. You really need to provide your contract in English so people understand the contract terms. As such, it is likely that any claim you may make against us is unreasonable as we were not provide an English set of conditions. I will send an email to the address you have provided, but remember that we need FULL documentation (pictures, repair receipt, etc), to prove this is a legitimate claim. In the meantime, I will take you promise to fix this problem seriously and will upgrade you to a provisional 2 stars. Update 30.6 I can assure you we received ONLY the Polish version. This was sent to us my email, so i can provide you a copy if you wish. Please understand that the priority now is to send us the required documents or refund our money. Update 12.07.22 After the initial response the company and our response to them, we pointed out that the before and after pictures are the same, therefore damages appear to be pre-existing. We have not yet seen a refund for this amount. They keep referring to an English document, but during the rental we never saw this document, so are unaware of any stipulations or restrictions. We have given the company a further 2 days to respond, and then will proceed with a CC claim for refund. Update July 27. Nothing has changed. The company has not responded to any further communication. We have also contacted the booking agent rentalcars.com whom have also failed to respond. Wish I could give them all a ZERO.
Witam. Ta firma to mega kicha, notorycznie Clarnet mi podstawia auta i zawsze jest spóźniony. Ciagle telefony czy pasuje mi później czy to coś blablabla. Jak umawiam godzinę podstawienia, to zawsze podaje 45min przed ustalonym czasem bo wiem ze będą spóźnieni. Nie do pomyślenia, a klienta maja w nosie.
CAR NET Polska is a car rental service that offers a wide selection of vehicles without mileage limits, catering to both short-term and long-term rental needs. With over 35 locations throughout Poland, the company provides customers with access to more than 3,000 new cars, including compact vehicles, SUVs, and premium models. CAR NET Polska aims to serve a diverse clientele, from individuals seeking personal transport to businesses in need of reliable vehicle solutions. In addition to standard car rentals, CAR NET Polska offers specialized services such as chauffeur-driven rentals through its CAR NET Royal Drive program. This service is designed for customers looking for a premium travel experience. The company's user-friendly online platform allows customers to easily search for and book vehicles, reinforcing CAR NET's commitment to convenience and customer satisfaction in the car rental market.
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