CAR NET Polska is a car rental service that offers a wide selection of vehicles without mileage limits, catering to both short-term and long-term rental needs. With over 35 locations throughout Poland, the company provides customers with access to more than 3,000 new cars, including compact vehicles, SUVs, and premium models. CAR NET Polska aims to serve a diverse clientele, from individuals seeking personal transport to businesses in need of reliable vehicle solutions. In addition to standard car rentals, CAR NET Polska offers specialized services such as chauffeur-driven rentals through its CAR NET Royal Drive program. This service is designed for customers looking for a premium travel experience. The company's user-friendly online platform allows customers to easily search for and book vehicles, reinforcing CAR NET's commitment to convenience and customer satisfaction in the car rental market.
CAR NET Polska receives mixed reviews from customers, reflecting both positive and negative experiences. Many reviewers praise the professional and friendly staff, highlighting the quick and easy rental process, as well as the good condition of the vehicles.
Positive sentiments often mention the wide selection of well-maintained cars and the efficient customer service, making the rental experience enjoyable. However, a significant number of complaints arise regarding issues such as unavailability of reserved items, late car pickups, and accusations of dishonesty, with some customers feeling cheated. These negative experiences overshadow the positives for many, leading to frustration and disappointment. Overall, while some customers recommend CAR NET for its service and vehicle quality, others advise caution due to inconsistent experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 486 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.2 | 15 |
| Sep 24 | 4.2 | 17 |
| Oct 24 | 2.8 | 18 |
| Nov 24 | 2.5 | 11 |
| Dec 24 | 1.0 | 4 |
| Jan 25 | 2.4 | 11 |
| Feb 25 | 2.9 | 11 |
| Mar 25 | 3.3 | 12 |
| Apr 25 | 2.2 | 10 |
| May 25 | 3.7 | 3 |
| Jun 25 | 4.1 | 17 |
| Jul 25 | 3.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 486 most recent reviews.
“Very nice and professional service”
“Possibly the worst car hire ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.3 out of 5 (poor) | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | +19% | 486 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: CAR NET Polska is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.6).
486 reviews of CAR NET Polska. Filter by what matters to you.
pierwszy raz korzystałem z tego typu usługi, lecz po wynajęciu BMW X3 z Car Net będę wspominał firmę jako profesjonalną i godną polecenia. Od procedury rezerwacji auta, po odbiór a potem zwrot. Zwrot kaucji również wykonany bardzo szybko. Polecam. Pozdrawiam Panów z oddziału Gdańskiego na ul. Załogowej 2.
Samochód w porządku, ale naciągają na opłatę za mycie samochodu. Przez telefon zapewniali, że wystarczy, żeby nie był mocno brudny. Oddałem auto czyste w środku i zakurzone na karoserii. Przy odbiorze Panowie mówią, że wszystko OK, a potem wystawili po fakcie fakturę za mycie samochodu. Nieuczciwe podejście.
Wypożyczałem już dwu-krotnie autko z salonu w Kielcach i za każdym razem pełna-profeska, autko dostałem zatankowane i czyściutkie. Pełen komfort jazdy. Napewno wrócę tam znowu. Serdecznie Polecam.P.K.
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 50% are 1–2★.
I have only good experience with Car Net so far. I rented at Krakow airport twice and never had a problem, both times went with me to check the car before renting and made sure all the damages are stated in the protocol. Even once happend that I brought someting with me that I was supposed to leave at home and they were so nice to keep it until we picked it up.
Najgorsza wypozyczalnia z jaka sie spotkalem Auta zupelnie nieprzygotowane do wynajmu Nie polecam Nie bede podawql tutaj danych osoby na ktora byl wynajem Auto bylo wynajete 30 wrzesnia w Krakowie na ul Balickiej Fiat Ducato Mam na mysli to ze plyny nie byly uzupelnione np ad blue itp Pojawila sie kontrolka o niskim stanie oleju w silniku zostalem poinformowany abym kupil sobie butelke oleju i dolewal wrazie potrzeby Po awari samochodu kolejne auto ( Iveco ) bylo z uszkodzona opona pracownik poinformowal mnie abym sobie podjechal na wulkanizacje Dodatkowo otrzymalismy fakture do zaplaty ( podobno byla zla mieszanka ad blue) tylko z tego co twierdzi pracownik to wszystkie plyny byly usupelnione przedcwydaniem pojazdu a usterka pojawila sie po 50 km od wyjechanua z siedziby firmy Carnet na ul Balickiej w Krakowie Uwazam ze w zaistnialej sytuacji auta wogole nie sa sprawdzane przed wydaniem ich klientowi Iveco ktore dostalismy jako auto zastepcze tez nie bylo zatankowane ( ad blue) owszem pracownik kupil 10 ltr ad blue na stacji benzynowej ale uzupelnienie tego pozostaail koerowcy Dodatkowo wystawienie faktury za usterka nie z winy kierowcy to jakis skandal Dziekuje za rozwiazanie problemu prosze o potwierdzenie czy kwota 900 zl nie zostala automatyczmie pobrana z konta bankowego osoby wynajmujacej pojazd W poprzednuwj wiadomosci oraz emailu dostalem firma potwierdzila ze faktura zostala wystawiona przez pomylke a teraz piszecie ze kwota zostala pobrana z konta osoby wynajmujacej pojazd Zaprzeczacie sami sobie prosze o natychmiastowe oddanie pieniedzy pobranych bez prawnir lub przez pomylke tak jak to oswiadczyliscie w poprzedniej wiadomosci
Witam, Polecam, konkurencyjne ceny, auta nowe, czyste, zadbane. Profesjonalana wypożyczalnia.
Absolutnie najgorsza firma z jakiej wypozyczalam samochod. Nigdy wiecej!! Zostalam obciazona kosztem za oddanie "brudnego"auta. Mamy 21 wiek. Taka usluga powinna byc ujeta w cenie wynajmu. Jest jesien pada deszcz jest brudno na zewnatrz. W okolicach lotniska nie ma zadnej myjni? Na lotnisko mialam 100km. Jakim cudem mialam oddac czyste auto? Absolutnie obrzydliwe zachowanie firmy. Nie polecam!!!! Absolutely the worst rental company ever. Never again. I jave been charged for returning "dirty car " We have a XXI century. We have an Autumn. There is no any car wash around airport. I was driving to the airport around 100km so how am I supposed to return a clean car? Absolutely disgusting. Not recommended
I have been charged my whole deposit for damages that were not on the vehicle. I used the car for 7 hours and only drove it 5mins from the airport and back. I checked and took photos of the car, there are no scratches. With no one to check the car when I dropped , I don’t I feel it is very fair to just take my whole deposit? I made sure the car was clean and had zero damages. This is the first time a rental company has done this tome. Please can someone from car net assist this matter.
Jestem bardzo pozytywnie zaskoczona profesjonalizmem odzialu wroclawskiego. Wysoka kultura osobista, bardzo mila obsluga, super autko. Napewno nie raz jeszcze skorzystam z Panstwa uslug.
LIARS, DEFINITELY NEED TO AVOID THEM, READ TO THE END If I could give less stars than 1 I definitely would. We went to Gdansk for a prolonged weekend and decided to rent a car Toyota Yaris (2018-20) model year that was shown on the picture. We came to office at airport to pick the car based on a confirmation email we received. The staff was very unprofessional from the very beginning, the price as agreed on confirmation email was totally different than the price they told us to pay at the place, we were told that it was because we made a reservation through a broker and therefore it can differ, I said okay it is very sketchy but we really need a car and have no motivation to waste time here whatsoever, we signed everything paid 1000 zl deposit, super insurance and rent for the car and went to pick the car on a parking lot just to find out that car was some old model of Yaris LOL. We came 2 days later on airport to return the car but guess what, no assigned parking spots for their company :D this company is a joke, so we decided to park on a spot that was assigned to another company and tried to run into their office to explain situation, we come to the office and everything is open, pc screen on in the office door is open but no one was there, we knock on the door, we wait we try to call them and no one really answers on the phone... during their working hours. So we just dropped the key and sent them email explaining why the car could not be parked on a spot assigned to their company. The fun part starts when I am waiting for my deposit to be refunded, the first time I was told that I need to wait from 7-14 days, so I wait and nothing comes, then they tell me to wait up to 30 days and nothing came until today. When I try to contact them they tell me it is a bank who is holding the money, but bank says it is just the company that needs to unblock the money... ofc. I trust my bank not an already sketchy rental company... I was advised by my bank to ask the rental company for a confirmation english written email about info. on when the money was refunded, how much money and what account etc. etc... GUESS WHAT :D CARNET POLSKA ONLY SENDS EMAIL ON SUCH MATTER EXCLUSIVELY IN POLISH BECAUSE THEY ARE POLISH COMPANY :D :D clowns. So here I am now 30 days later after returning the car with super insurance I paid in exact same condition, full tank and couple of gibberish email protocols in polish still waiting for my money. I hope a lot of people will see this review so that they can avoid the same mistake as I did, and it was choosing this company for renting a car in Gdansk. The staff is unprofessional, they will not help you in similar cases because their email communication is only in polish therefore useless for official documentation when you have a foreign bank, the car we ordered was different, the price agreed was different than the original price, when the staff does not know what to say on the phone they just start repeating the same phrase... like robots.. etc. etc. a lot of things and I do not know where to basically start and stop. Sending my worst regards to them.
Jestem klientem z Opola i jestem zachwycona ! Pełen profesjonalizm, świetna obsługa, punktualność i czyste zadbane samochody wysokiej klasy. Jestem pod wrażeniem ! Polecam wszystkim bardzo! Bardzo profesjonalna firma !!!
Gorąco polecam usługi firmy. Samochód nowy, czysty, zatankowany. Przejechałyśmy przeszło 2000 km auto sprawdziło się w 100%. Polecam!
I booked a Mid-Size SUV in Poznan Poland for a week. I had never used Car net previously and given their reviews was not particularly optimistic, however, the staff were pleasant and they upgraded me to a full size Mercedes SUV free of charge. The only odd thing is that you have to pay a cleaning charge or bring the car back fully cleaned yourself - I just paid the 7 euro, but I've never seen a hire car company do this before.
Profesjonalna obsługa, miła atmosfera, szybkie przekazanie I odbiór.
Car collected and returned to correct drop off point. Car returned as per terms and conditions, full of fuel, clean, on time. Keys posted and videos made that I have as evidence on my phone but still charged £222.38 to my AMEX CC. I have logged as a fraudulent transaction with AMEX this AM. Tried to call Car net, no reply. Email sent and read, no reply. I await your reply, apology, explanation and immediate refund. Such a shame as everything went so well and WAS going to use you again, maybe not now!
I arrived at the airport ready to pick up my rental car, I went to the desk, the woman who worked behind the desk was very helpful and very nice, they didnt have the car we chose online, so they upgraded us to an even better car! I was over the moon with the absolute beauty that was a sport car that she gave us instead of a boring family car that we chose. After our trip was over we dropped the car keys back to the desk (this was around 6pm on monday) and got our deposit back first thing on tuesday morning at 7 or 8 am! we had no problems at all, I would highly recommend and come back again. I rented it from the poznan airport in poland.
Seeing a lot of reviews about questionable changes after returning vehicles. Returned a vehicle and left the GPS at the counter. Now I'm being told it wasn't returned and am being charged for it. Also, being told that the car mats were not in the vehicle (I guess they are being nice and not charging me for those). Sketchy business practices.
Szczerze polecam oddział w Kielcach. Bardzo rzetelne, fachowa, konkretna obsługa. Pan Łukasz wyjątkowo miły i uprzejmy oraz niezwykle pomocny. Samochód nowy, czyściutki, zatankowany.
CAR NET Polska is a car rental service that offers a wide selection of vehicles without mileage limits, catering to both short-term and long-term rental needs. With over 35 locations throughout Poland, the company provides customers with access to more than 3,000 new cars, including compact vehicles, SUVs, and premium models. CAR NET Polska aims to serve a diverse clientele, from individuals seeking personal transport to businesses in need of reliable vehicle solutions. In addition to standard car rentals, CAR NET Polska offers specialized services such as chauffeur-driven rentals through its CAR NET Royal Drive program. This service is designed for customers looking for a premium travel experience. The company's user-friendly online platform allows customers to easily search for and book vehicles, reinforcing CAR NET's commitment to convenience and customer satisfaction in the car rental market.
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