Really should have looked here first 😩
Really should have looked here first 😩 Said I needed the racks today so they dispatched Weds - not helpful

Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
Really should have looked here first 😩 Said I needed the racks today so they dispatched Weds - not helpful
Order a bike rack. There was no confirmation that the item was even dispatched in the time frame stated. I tried to email 4 times, the phone line is invalid. I then got an email weeks later saying it was with a neighbour, no one on my street has accepted a parcel like this. Had to claim my money back. If ordering from here do so on a credit card! Not sure if the company actually exists.
Ordered some roof bars for a trip 14 days before needing it. Website offered either next day or 3-4 day delivery. I went for the 1-2day. however, this has not arrived in the 2 days or even a week later , this is now been cancelled and I have ordered from a different company. I emailed through the website to chase it and got no reply. Checked out the reviews and saw they are terrible at responding and thought 'here we go' it's a sham company. Conclusion Do not order from this company. The website is deliberately deceiving regarding the delivery. I do not recommend them stay away from them.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
We ordered Stand up Paddleboard at just over £200 but the item never arrived. The phone number on the website was invalid and unobtainable and no one replied to our emails. This company trades as Micks Garage, Carracks Uk and Crean Solutions. None of which are reachable by phone or email. Luckily we purchased through PayPal, who eventually refunded us
Dreadful. Paid for express service and after 10days of no arrival I attempted, like so many others, to contact this company with no joy. Numbers do not work. Emails bounce back. Website enquiry form not returned. They took nearly £700 and never had the item. Eventually proceeded through fraud claim with my bank. Got my money back. Read the reviews. Do not order from this company.
Avoid, this is scam company, ordered Sup board, didn't deliver it. Tel number was not valid, no answer to emails. Thankfully got a refund via PayPal. This company also trades as Micks garage and Crean Solutions.
Goods finally arrived two weeks after ordering.i seriously thought i had been scammed .The communication and delivery info with this company and some organisation called MickGarage was limited . Goods arrived from somewhere in the EU possibly Ireland . An unusual expierance
I had a missing part in my delivery. Emailed and completed their online forms. Received NO response. Telephone number on website doesn't work. Now have read all the terrible reviews of people experiencing similar DO NOT USE THIS COMPANY.
Ordered car roof rails on the 1st of June. Paid for express delivery. Still haven't got them on the 12th June. Have emailed but no response and the phone number doesn't work! Wish I had read through the reviews! I would not buy anything from this company again! I hope they turn up but I need them by the 20th so I will probably have to buy some more! Shocking company!!
AVOID AT ALL COST! Took my money straight away,waited 2 weeks…no delivery…sent several emails but none answered..tried phoning but again not answered.I had to claim my money back in the end.Terrible company, zero customer service.
Avoid. No goods received after 10 days for next day delivery. Fake emails / not answering phone / not replying to messages. I have been in touch with Barclaycard for a chargeback. Spent money at carracks.co.uk; micksgarage, rotherham appeared on my credit card statement the day of the order. The fake customer help email address for micksgarage had an ie suffix suggested an irish connection.
Fake website, if you’re stupid enough to order from them like me then use PayPal and open a case to get your money back.
Placed an order, foolishly I didn't check trust pilot. Seems to have been had like every other review on here. No reply to email and phone number doesn't work, I have requested PayPal to investigate as that's how I paid. Car racks doesn't really exist, it's Mick's garage and seems to be in Ireland. UPDATE having some investigation via PayPal the seller has a third company name: CREAN SOLUTIONS
Paid for order thankfully via PayPal. No communication, phone number doesn’t work, no response to emails. No product delivered. Absolutely atrocious that a company like this is still operating. On some digging carracks is micks garage is something else is something else and they’re also fighting a fraud case with hmrc and companies house.
Yet another 1 star for your company. How dare you take not only our money for the product which has simply not shown up, but further to this the funds for express delivery. We now have to wait 2 days to dispute this payment with our bank, but rest assured we will get every penny back!
Got my order eventually, but no dispatches email. No tracking provided. Longer delivery time than stated. But the worst is that they won’t reply to any emails, making returns impossible. Lol pay someone to do your customer services guys, and get your act/buisness together!!
Absolutely horrendous, scam company have not received any response or confirmation of order or even my order!!! Money had been taken, no idea whats going on, disgusting dont touch
No tracking number given. Phoned and emailed to no joy. Eventually got email to say my address was wrong and was at my local PO. Rang PO and said need tracking number. Eventually they turn up by not Royal Mail but parcel force. Opened to see these are not the racks I ordered and not even in the price range I paid. (A lot cheaper version) DO NOT BUY from this company… let’s see how my refund will go when I send racks back. Don’t hold much hope
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
This profile hasn't been claimed by the business owner.