Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
Over a year ago
Fantastic. Was so easy to put together simple clear instructions went on perfectly. I had some pieces missing I found the email easily, I contacted them, they was really helpful and sent me the missin... See more
Over a year ago
Really should have looked here first 😩 Said I needed the racks today so they dispatched Weds - not helpful
Over a year ago
Promptly delivered, well packaged, fits perfectly. Impressed with product
Over a year ago
Ordered a roof rack and it arrived when promised and fitted perfectly. Cheapest company I found online and was delighted vs the cost of some of the big names like Halfords etc at double the price
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
Fantastic. Was so easy to put together simple clear instructions went on perfectly. I had some pieces missing I found the email easily, I contacted them, they was really helpful and sent me the missing parts straight out. Thank you so much would highly recommend these guys!
Really should have looked here first 😩 Said I needed the racks today so they dispatched Weds - not helpful
Promptly delivered, well packaged, fits perfectly. Impressed with product
Ordered a roof rack and it arrived when promised and fitted perfectly. Cheapest company I found online and was delighted vs the cost of some of the big names like Halfords etc at double the price
Hadn't realised this was coming from Ireland being a .co.uk website, so took longer than expected as it had to clear customs. Amazingly everything was still in the box when it arrived, as the box itself was held together by the delivery driver's hands- all the staples were undone - not sure if this was by customs, poor handling in transit, or badly packaged at the source. I was pretty worried waiting for it to arrive after reading the reviews, and also a little unnerved by the email when it was dispatched with tracking number and the instructions to take photos of the packaging when it arrives if there's a problem - clearly mine wasn't the only one to arrive in a state and its a miracle the bag of of fixings was still there - think I was one of the lucky ones. The rack itself is brilliant, feels really sturdy and fits 4 bikes on it solidly.
If your reading this I hope you have seen the many terrible reviews before you order. Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered. Tried the phone number and its clearly been disconnected. Based on the tracking their based in Ireland so you cant exactly pop round to speak to somebody. Have this morning had email saying a new part has been sent. Lets hope it arrives.
Ordered a paddleboard. Price was really good. Board itself it perfect. Delivery took a little longer than expected but this is due to it being transported and passing through customs, etc. All good otherwise.
Item delivered on time, well made and really sturdy. I have managed to rack my E mountain bike with no problems. I would however advise that setting up the straps would have been abit easier with more information because this tool me sometime to figure out, could be me but the straps go from underneath the clips thus preventing them sliding. Make a QR code for a Demo video for this product that would be perfect. Rack used on i30 tourer hyundai.
Ordered a paddle ore, decent one for £30 (better than amazon ones) paid £5 for priority delivery. Ordered on June 16th delivered on 20th of June a day before my cornwall holiday.. as you can imagine I was over the moon it came on time for my holiday. I live in Suffolk, so a lengthy journey it had. Came wrapped in bubble wrap and bagged.
I ordered a tow bar bike rack. It was the best around for the price. The product is good. I didn't hear anything for a while so starting looking on trust pilot and started to panic "its a sham company". It wasnt - everything turned up and was delivered well. HOWEVER, too few comms with me early on led me into the panic - so Micks garage needs to take down the UK contact details and let customers go straight to Micks Garage in Ireland - and get two or three comms out to tell customers it on its way.
Arrived quickly and was as described and good quality
I was able to find the right roof bars for my car, something I hadn't been able to do elsewhere. They arrived earlier than expected and the online instructional video made fitting them easy.
Found what I was looking for on their website easily, was a reasonable price. Ordered at the weekend and it arrived a few days later. I had emails confirming my order and delivery updates. Fitted it to my car without any issue and have used it so far to carry a large kayak on 3 trips and several lengths of timber twice and there doesn’t seem to be any problems with the quality of it. So overall a good experience for me.
Roof bars arrived on time and well packaged. Can't ask for more than that!
Order a bike rack. There was no confirmation that the item was even dispatched in the time frame stated. I tried to email 4 times, the phone line is invalid. I then got an email weeks later saying it was with a neighbour, no one on my street has accepted a parcel like this. Had to claim my money back. If ordering from here do so on a credit card! Not sure if the company actually exists.
Delivery a little later than expected but overall really happy with the product I received. Good communication through email which is always appreciated.
Ordered some roof bars for a trip 14 days before needing it. Website offered either next day or 3-4 day delivery. I went for the 1-2day. however, this has not arrived in the 2 days or even a week later , this is now been cancelled and I have ordered from a different company. I emailed through the website to chase it and got no reply. Checked out the reviews and saw they are terrible at responding and thought 'here we go' it's a sham company. Conclusion Do not order from this company. The website is deliberately deceiving regarding the delivery. I do not recommend them stay away from them.
We ordered Stand up Paddleboard at just over £200 but the item never arrived. The phone number on the website was invalid and unobtainable and no one replied to our emails. This company trades as Micks Garage, Carracks Uk and Crean Solutions. None of which are reachable by phone or email. Luckily we purchased through PayPal, who eventually refunded us
Hi Bought a paddle board from carracks made a payment got a invoice and pretty much it then 4 days later my item arrived so bought item on 24 06 25 received it on28 06 25 All good However the phone number doesn’t work if you try to ring them And no tracking information or when the item was sent out I didn’t get any of that In a summary I received an item on time undamaged in perfect condition Thank you
Roof rack fits perfectly, great price
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
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