Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
Ordered a paddleboard. Price was really good. Board itself it perfect. Delivery took a little longer than expected but this is due to it being transported and passing through customs, etc. All good otherwise.
Item delivered on time, well made and really sturdy. I have managed to rack my E mountain bike with no problems. I would however advise that setting up the straps would have been abit easier with more information because this tool me sometime to figure out, could be me but the straps go from underneath the clips thus preventing them sliding. Make a QR code for a Demo video for this product that would be perfect. Rack used on i30 tourer hyundai.
Delivery a little later than expected but overall really happy with the product I received. Good communication through email which is always appreciated.
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
Ordered a set of Nordrive Silenzio Black Alu roof racks for a Renault Symbioz a month or so ago. I ordered from Car Racks because they were they only company that offered decently priced roof bars for this vehicle, which is new on the market. I panicked a bit when I read the reviews, only after I placed the order, and when they had not arrived within the week promised, I contacted them via email. On each occasion I emailed I received a response within a day or two. I had to do a bit of chasing up every few days but eventually the roof bars arrived, 3 days before our planned trip. They were exactly as ordered, just took a bit long to arrive, so happy camper in the end.
I purchased a set of roof bars for a Hyundai i10, and the quality and ease of assembly have been great. The set was manufactured in Italy and took a little longer than expected to arrive but that has not detracted from my experience.
Excellent product and service. Thank you.
The items themselves were great. The website was easy to use and the order went in well. The only minor issue was the amount of time to recieve the item. In the end, from paying for the order, to receiving it was 8 days. Not ages I know but when there was no tracking information provided until day 5 it made it a bit concerning. The racks are on the car now and we were able to fit a good sized roof box onto them without issue. All in all a great product. Thank you
I ordered a set of roof bars for my Alfa Romeo Stelvio, quite used to lack of options for the car, not here. I chose a Norbar set for use with solid roof rails, the descriptions on the website are great to help make sure you choose the right product. Product arrived in 6 working days on Standard delivery, happy with that. The product was good, well priced and easy to assemble and fit, I hadn't thought about the front and rear bars being different lengths due to the roof design, these guys have great product knowledge and supplied the bars as required. All in, a good experience, the only thing missing for me was the communication that the order was on its way, had a message from Parcelforce about an hour before it was delivered, I was at work so no option other than collect from my local Post Office the following day, far from a nightmare but avoidable with a little comms set up. Thank you guys, I would buy from you again.
I wanted to get a good quality bike rack for my partners birthday. After scanning all the usual places, I found Car racks and they seemed to have a great range. After ordering, I did get a little nervous as the delivery date showed 3 months away and answers to enquiries were a little slow. However, when I got the bike rack it was superb quality. I haven't seen anything as good as this in the UK - so overall I am happy.
Placed an order with this company as their prices were great but after about a week I hadnt heard anything. That was when I started to google and came across the trustpilot reviews. At that point my only consolation was that I had paid directly with credit card and the order value was more that £100. However, i needn't have worried, as the item turned up in good condition with everything complete. Can't say I am impressed by their communication or the speed of delivery (having paid for fast delivery) but they have supplied what appears a decent quality product for a very good price.
I did read a lot of bad reviews for this company reason why I decided to leave a review. I can’t say nothing bad about them, I received my purchase on time and nothing wrong with it. I probably missed a notification when parcel been shipped with a tracking number.
I don’t normally post reviews, but after seeing all the negative reviews, I wanted to post my positive experience. Having expected the roofbars to arrive within 4/5 days, when they hadn’t arrived and I’d heard nothing from Carracks, I looked deeper into the company and delivery times. Public information available didn’t look good, so I started to worry that I’d been scammed. I was very pleasantly surprised, after reading all the negative reviews, when my bars were delivered a couple of days later - exactly as described. More transparent delivery times and better communication would have got Carracks a five star review from me!
I read these reviews & was frightened that I had lost my money ... but it has turned up a day late .. but has turned up ... all good .. thank you
Ordered a set of roof racks for my pegueot 2008 from this company. Ordered on a Monday and they had been delivered Friday morning. Upon delivery I have noticed some damage so after the weekend I went to ring the UK phone number which was disconnected. This prompted me to search the company on google when i came across all these bad reviews. I was worried after reading them however I submitted a request via the contact page on the site and always rang the Ireland number where someone answered and responded to my query. They sent another set of roof racks out and they have been delivered with no damage this time. Can’t fault the company! Thank you :)
Wasnt very hopeful of receiving my kayak paddle after reading some of the reviews here but it turned up ok. It was a bit slow and comms not brilliant but a good peice of equipment at a really good price.
As in other reviews, I purchased an item then only later realising it would be shipped from the ROI after receiving shipping information. Emailed the company being concerned with import duties, but only (to date) received an automated response. After reading reviews I was dreading how much extra I’d need to pay. The big surprise was that the item (kayak) arrived in 4 days with a sticker saying customs paid! I was expecting to have to pay around £100+ extra and write an appropriate review, but, based upon this purchase, I can only knock off one star for the stress over customs duties and lack of communication. I could take one more off, but in the end I’ve got my kayak quickly and at a very good price! Lucky?? I hope not and hope that this is the pattern in future…
Ordered roof bars through Car Racks as they were slightly cheaper than Micks Garage (same people I found out later). Dispatch email came next day with a tracking number to An Post (Ireland/Eire). No parcel handed to them!! Damn its a scam I thought. Checked the reviews and thought that I'd been had. Checked An Post tracking again and still no luck. Then some days later went into my shed (postal delivery safe place) an low and behold, the parcel was there! Either arrived that day or a day or two before. By the stickers on it, obviously handed to Parcel Force once in this country but they never bothered to put a card through the door to say it was there. So long story short, thumbs up to Car Racks/Micks Garage. All delivered in 7 - 9 days.
Good service and better than reviews suggest. The company is UK registered but clearly ships from Ireland so be careful if good are over the VAT limit. Delivery takes a bit longer 4 days but the price is so good it was worth it. My goods were all in good order, customs marked properly so no import charges and delivered with tracking from Irish post system and Parcelforce.
Ordered and paid for on the 11th, post tracking number issued on the 12th…..still no recognition of the tracking number at the courier website 10 days later…..not really sure why that was. Started to get a little uneasy as Christmas was fast approaching….Items were delivered to an address over 100 mile away and then they said the order has been completed!! Now into the new year and not really got an explanation and do not know what happened so I asked for a refund. Maybe strikes and circumstances beyond their control were to blame. They did offer to resend but I had to change plans as time ran out making the order now unnecessary :( but eventually I did get a refund 30 days after purchase. Judging a company when things go wrong is a little unfair so judging them on how they deal with it in my opinion is fairer! I would shop again but not near a holiday period. At all times they were respectful and responded to all correspondence.
As has been commented in other reviews, delivery is definitely slow - which appears to be a result of the fact that goods are shipped from Ireland. However, to be fair, in terms of quality, price and customer service, I really cannot complain. When the rack was delivered there was a small plastic piece missing. I wrote to the company and the problem was resolved (by them sending me the part) within 48 hours. Once again shipment was slow so, if you are is a desperate hurry, this may not be the supplier for you. I would note that the value of my order was below what I understand to be the threshold where VAT may be collected on import, so the price on the screen was the total price I paid.
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
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