Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
Fantastic. Was so easy to put together simple clear instructions went on perfectly. I had some pieces missing I found the email easily, I contacted them, they was really helpful and sent me the missing parts straight out. Thank you so much would highly recommend these guys!
Promptly delivered, well packaged, fits perfectly. Impressed with product
Ordered a roof rack and it arrived when promised and fitted perfectly. Cheapest company I found online and was delighted vs the cost of some of the big names like Halfords etc at double the price
Ordered a paddle ore, decent one for £30 (better than amazon ones) paid £5 for priority delivery. Ordered on June 16th delivered on 20th of June a day before my cornwall holiday.. as you can imagine I was over the moon it came on time for my holiday. I live in Suffolk, so a lengthy journey it had. Came wrapped in bubble wrap and bagged.
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
Arrived quickly and was as described and good quality
Found what I was looking for on their website easily, was a reasonable price. Ordered at the weekend and it arrived a few days later. I had emails confirming my order and delivery updates. Fitted it to my car without any issue and have used it so far to carry a large kayak on 3 trips and several lengths of timber twice and there doesn’t seem to be any problems with the quality of it. So overall a good experience for me.
Roof bars arrived on time and well packaged. Can't ask for more than that!
Hi Bought a paddle board from carracks made a payment got a invoice and pretty much it then 4 days later my item arrived so bought item on 24 06 25 received it on28 06 25 All good However the phone number doesn’t work if you try to ring them And no tracking information or when the item was sent out I didn’t get any of that In a summary I received an item on time undamaged in perfect condition Thank you
Roof rack fits perfectly, great price
I’ve used this Company a couple of times. Great products at good prices. I’ve never experienced any issues with deliveries or anything else. Great work and Thankyou!
Ordered roof bars for Hyundai. Then saw reviews. Later that week I received the bars and they fit perfect. No complaints from me.
Long story short, I made my order and then checked trust pilot. Then I panicked.. Tried to cancel my order but they said I couldnt as it had already been dispatched. I then received a tracking number and my bars showed up a few days later. So in summery I have no complaints at all and the communication with the company was spot on when I messaged them direct.
Roof bars arrived on time and were exactly what I ordered. They fit well and appear sturdy and well made.
Really simple website to select the right equipment and great value. Prompt delivery.
Great budget roof bars. Didn't get a confirmation on delivery date but emailed and got update from seller very quickly. They seem to be being shipped from overseas but arrived quite quickly all the same. I'd buy from them again no problem
Absolutely delighted with th roof bars I purchased. They were dispatched on time and arrived by the date quoted. I think the roof bars offer exceptional value for money and are easy to fit and use. I would have no hesitation recommending carracks.co.uk to anyone considering purchasing. Just made my first trip from the Midlands down to Devon without a hitch.
With so many negative reviews I thought it only right that I should write a review of my experience. I bought roof bars for my car at a great price, when asking about delivery from MicksGarage.com communication was good and delivery was quick. I have no hesitation in recommending this company and would definitely use them in the future.
There appears to be some scaremongering going on and thankfully I didn't see the reviews prior to ordering. I ordered roofbars on the Sunday, this morning Thursday I received notification from Parcelforce that delivery would be this afternoon. I used normal not expedited delivery so 4 working days was a promise that was kept
Ordered car racks and selected standard delivery 4-5 days. I then discovered later on a lot of online hate and poor reviews so I had a small panic to myself. I contacted CarRacks and Mikesgarage who took the Paypal payment. By the time I had a response, the racks had been delivered. All now fitted and I did get a response from Mikesgarage to say the order had been fulfilled. I know there are some very poor reviews but I can only go on the experience I had personally.
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
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