Casey says the greediestCasey is the…
Casey says the greediestCasey is the greediest convenience their gas is always higher than anybody else they're merchandise is 300% markup why do people shop there

Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some reviewers appreciate the pizza, noting it as a highlight, the overwhelming sentiment is negative.
Customers frequently report issues with broken equipment, empty shelves, and unclean facilities, leading to a poor shopping experience. Complaints about rude staff and management further exacerbate frustrations, with several individuals feeling mistreated or ignored. Additionally, problems with gift card activation and pricing discrepancies have left customers feeling cheated. Despite a few positive mentions of dedicated employees at select locations, the overall impression is one of decline and disappointment. The majority of reviews reflect a strong dissatisfaction with Casey's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“The service was fantastic”
“Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 144 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Casey's General Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
144 reviews of Casey's General Stores. Filter by what matters to you.
Casey says the greediestCasey is the greediest convenience their gas is always higher than anybody else they're merchandise is 300% markup why do people shop there
All I want Too do is talk with a live person In Celina, Ohio, but they’re not taking orders so they’re automated machine is sending me to the kitchen phone. I want to talk to the cashier. They don’t have a local number and nobody’s answering in the kitchen because they’re not taking orders and their food is very BLAND Their butter is gross on the morning pizza The chicken fingers are bland unless you bring them home and reheat them after making them cold and put salt on it
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Definitely one of the best stores. I'm used to Quicktrips which are great. Their ice tea is my go to everyday. I wish they did have more folks clean the bathrooms. That would be my only negative.
Casys in Laurens Ia is the worst run store of them all Manager only works when she wants and being salried she is gone more than she is there the kitchen is closed more than it is open and they expect women to work there alone at night which is against their policy 1 assistant manager has a second full time job so she is not able to come in when needed the other 2 come in after drinking and act a fool why is there 4 managers and still close early several nights in a row ? not too mention they talk about adult things when children are present and the manager showed up 1 night drunk and got into a fight with a customer WOW very profesional Caseys and when you call headquarters they put you on hold for an hour until they close so not to hear your complaint this is an everyday happening in Laurens Caseys even the regional Manager looks the other way doesnt do any good to tell them
This store had everything I need but Nonstick Pans and after i have lost count of my toes and got sleepy tired so i took a napeton on the floor.
Got no help from support. They don’t read emails before responding with nonsense. I’ve sent multiple inquiries about an issue with my account and get generic, unhelpful responses that indicate they aren’t even READING my emails or viewing attachments.
Went to order on Saturday 3/30 at 4:30 and was told the kitchen is closed because the employees want off for Easter!! WTH?!?
The Casey's Store in Spring Grove, Il is "my" Casey's store. The staff there are exceptional, and the breakfast pizza is always wonderful. Staff is always smiling, and always helpful. What a great team! Ann
The pending charge taken out of someone’s account being held for an undetermined amount of time is inexcusable, especially when they want to blame your bank account. If this was true the same scenario will work out the same way at every location, but it doesn’t so alittle honesty goes a long way and saying either they don’t know but lieing to an upset customer is very poor customer service skills especially for a store manager
The service was fantastic. My driver invited himself in and plated my meal for me. I will definitely order again.
I went into the Mayville ND store today. I was surprised how clean the store was. I quit going in there over a month ago. It was messy, the pizza was not marked and it was like eating cardboard. It was a complete change. I will definitely return. Kudos to whoever the new manager is. Good job!!!
2 pumps would not read 2 different cards. Common issue. Either that or out of gas. When they work, pumps are the slowest I’ve seen. I give up. Done with Caseys
I came into my local caseys to place an order for breakfast pizzas for the next day. The guy behind the counter assured me the my pizzas would be ready for me at 6.50am. I could get them on my way to work . I start work at 7am. When I arrived to pick them up. At 6:50 am. They haven't evan started them yet. Telling me it would be about 15 minutes or so. Making me late to work!!!!! Thanks Casey's
I would have of been with Casey 4 yrs.the 5 the of March. I really enjoyed my job. I will admit I like to talk. But everyone else did to. I was full time and has been since the first year I worked there. Joyce Krom was my boss and one of the nicest and friendliest and wasn"t afraid to work along with you. I got full time hours and treated with the up most respect and she had your back. I got alone with most of my team and Customers, I also grow up in Spiro. So Joyce would come to me when she had a question about a customer. We worked like a team should. Joyce was told she was going to have to transfer to Poteau ok store and our asst. Mgér. Became store mgér. And she and I never got alone from the beginning it was like she hated on me. To make a long story short. I got a lot of complaints about poor management. I did every thing she ask me to do. Our team leader was very ugly speaking to people and loud. She and I also didn't get along because she would say things about me to get me in trouble. I loved my job at Casey and hated it that some one think so little of me to cause alot of finance problems for me. Jennifer Sidler is the mger name. It seems like all she would do is complain at us and smoke for 15 to 20 minutes or talk on her phone. She was rude to her employees in front of customers like me alot. The store appearance has gone to the birds. They is some good people that worked there and they ALLcomplaine. About each other. But I was told since I was full time that I had to go. Because she just wanted part time people. I still wish I had my job with my First boss. But I guess it is what it is.i just hope Jennifer doesn't go throw what I did because of her decision. Thank you for your time.
They get the order wrong and they have not used the wax paper so the undone crust sticks to the cardboard box it just keeps getting worse with every order
Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
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