Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some reviewers appreciate the pizza, noting it as a highlight, the overwhelming sentiment is negative.
Customers frequently report issues with broken equipment, empty shelves, and unclean facilities, leading to a poor shopping experience. Complaints about rude staff and management further exacerbate frustrations, with several individuals feeling mistreated or ignored. Additionally, problems with gift card activation and pricing discrepancies have left customers feeling cheated. Despite a few positive mentions of dedicated employees at select locations, the overall impression is one of decline and disappointment. The majority of reviews reflect a strong dissatisfaction with Casey's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“The service was fantastic”
“Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 144 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Casey's General Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
144 reviews of Casey's General Stores. Filter by what matters to you.
This 1-2 yr old Melrose MN business is by far the best example of how to run a business into the ground by poor management/ employees/ownership they're receipts at the pump have not worked from the grand opening and they don't care if you have experienced the same stop using them that's what I'm going to do they own several hundred stores and all are the same 20 yr old managers that have No idea what's going on
Your Janesville, WI Court Street store is a horrible place to even want to do business! Management yells at employees right out in front of the customers..1 employee is left to wait on customers, while the store manager and 2 assistant leaders take numerous breaks throughout their shift..I personally will never step foot inside the door again! The one employee named Michael, comments about customers being stupid, disabled etc..No Place for any comments like this..I can't believe the turnover of employees there..must be the bad management running the place
They had to make my pizza twice and forgot my salad also it was a hour late. The guy carrying my pizza was holding it with one hand and the box was sideways. I opened the box in front of him and all the topping were on one side of the box. I was very upset with that and they didn't offer a discount or nothing, very rude!!!!!
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I wasn’t gonna write a review on the first bad pizza I got, but decided to when I got the second bad pizza. Same thing as the first…way too much cheese and all my cheese and toppings falling off of my crust. The crust is doughy. I’m very disappointed because $17 is a lot of money nowadays.. this was in Aurora, NE
Most ever time the pump never have receipt paper in them .
If there was a zero star. I’d give it lower. Huge semi takes up every parking space. Door fully blocked so you can’t get in by the 8 employees unloading the truck. 1 employee behind the counter w 8-10 customers in line. Tote boxes blocking the isles and merchandise. Terrible customer service. Pop machine broken and dirty. No one has a clue what’s going on. Just terrible. Stay away.
Your new wahoo ne store is the worst
Casey's, once known for their great pizza has lowered their pizza making standards at least in Ankeny, Iowa. Breakfast pizzas once had cheese sauce and we're delicious but after trying 5 stores in Ankeny....no sauce on any of them. They were the most dry blah pizza I've ever had. On top of that, the stupid "rewards cards" all the convenience stores are going to are just that....stupid. One more card I have to carry around with me everyday. Wake up Casey's, your losing a loyal customer and I don't speak for just me.
I get gas at the store in Elkhorn and signed up for the app several months ago. After all the money I spend there I've only earned $5 in rewards...I've had 1 good pizza and 1 awful pizza there (I ordered for a specific pickup time but they made it up 15 mins early so naturally it was cold by the time I got it). Yesterday I went inside to buy refreshments from their fountain selection which is a disorganized mess and inadvertently grabbed cups that are designated for the more expensive fruit slush drinks. No other cups were within reach of the drinks I poured and I wound up paying $6 more than I should have...This is always a crowded store which may explain the disorganization inside but there are other gas fill up options I intend to use going forward!
The management in Jenks OK is absolutely horrible in both stores. A word of advice, when you have a disgraceful manager like Connie Warden don't allow her to recruit...influence an train incoming managers. This is why employees keep leaving. This is from customers and former employees.
I ordered a pizza by calling the Hiawatha location. A beef pizza, I got a cheeseburger bacon pizza. I called back, they said they’d replace it. I called again, to the Hiawatha location and they said “no one picked it up.” I said, “ Why would someone pick it up, I had the first(wrong one) delivered?” They never said this wouldn’t be delivered, they never called to tell me anything when it wasn’t picked up. Jade, the manager( HORRIBLE CUSTOMER SERVICE SKILLS- NONE AT ALL) said we have no way to deliver it. Well I didn’t order my pizza via Door Dash, I don’t even have the app! So why would I know Door Dash did the delivery when I didn’t use Door Dash to order! This was very simply rectified: Jade or someone in her store should have delivered! I have never been treated so rudely and had NO RESOLUTION! I do NOT use Casey’s for anything except pizza when I don’t want to go out: I will NEVER USE THEM AGAIN! I’m 56 years old and this is HANDS DOWN the worse customer service I’ve ever had: there was NO SERVICE, NO true type of apology, and no offer to truly correct THEIR ERROR. The only answer was, “Logan was new…”. I don’t care who was new: he was rude when taking the order as he didn’t even say “Casey’s”. I had to confirm that when I originally called in the order…again WORST WORST WORST customer service I’ve ever had…and I am still having to pay for this! Jade did say, “you can contact Door Dash…”. Again, I DO NOT HAVE THE DOOR DASH APP! Why would I contact Door Dash when I called the Hiawatha, Iowa location for the order and delivery?!? Can I say agin how HORRIBLE THIS EXPERIENCE WAS ?!? NEVER AGAIN!
I live in Louisiana. The store is in another state. Someone made an account with my email. I explained to the customer service rep that I needed my account deleted and why. They responded they hate to see me go and to give them another chance. I explained I don't live there and won't ever shop there and I need the account deleted. They replied that they don't service "that request" for people who live in Louisiana and could not help me.
Last evening at the Independence KS store a pizza was ordered and asked for delivery. The DoorDash delivery service totally messed up delivery. I have no problems with Casey, but DoorDash is a joke. The lady LeeAnna did not even know where I lived and be the time I received the pizza, it was cold, I was pissed. I tried to create a review on DoorDash miserable site, and got nowhere. When I called Casey I was told that once the pizza leaves the store it is between me and DoorDash, wrong answer! This is a bad service provider for Casey Pizzas. This is the second time, first time was perfect, I believe it was the fault of the Dasher, not the store.
Time estimates for pick up orders are a joke. I arrived at the store at the estimated* time. I was told it would be about another 8 minutes. 20 minutes later, was still not given my order and had to wait until they helped all the other customers that came in after me. 30 minutes after my estimated pick up time, I still did not have my pizza and left as I could not waste any more time waiting for the staff to finish their chit chat and tell me when I would get my pizza. My order was refunded without me asking, but I still did not have dinner and wasted meal break from work.
Have been very disappointed with not receiving my order confirmation through emails. Have ordered more than once with no email ever being sent. I have been doing online ordering for other rewards things I am in and because of no email I have lost almost 9000 points because of this.
We called and ordered a pizza; we were directed to do that through their app. I downloaded the Casey's app and ordered to pizza. I used a gift card belonging to a special needs adult that I take care of. The $15 on the card was removed, and I got a notice that my pizza would be delivered at the time and place that I requested. It wasn't. after being on hold with them for over 30 minutes, I was told that it wasn't their responsibility. They still owe this individual $15.
I have had the max amount of The Guy Larry in the Grove Caseys Store. He is very rude and disrespectful and there's no need for it. Saturday was the last time I'll ever go back into your store as long as he is working. My son had lost his airpods. We went back into the store looking for them and asked if someone had turned them in. And his reply was no and they were to busy to check. There was literally 1 other person in the store at the time. And she was at the other register. He was standing there on his phone. There was no need for his rudeness.. I am a regular up until this last weekend. At times we go in there he's usually out smoking a cigarette and we wait at the counter for him. I was hoping that with New Management he would NOT still be there. With much respect, A Loyal Customer...
Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
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