Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some reviewers appreciate the pizza, noting it as a highlight, the overwhelming sentiment is negative.
Customers frequently report issues with broken equipment, empty shelves, and unclean facilities, leading to a poor shopping experience. Complaints about rude staff and management further exacerbate frustrations, with several individuals feeling mistreated or ignored. Additionally, problems with gift card activation and pricing discrepancies have left customers feeling cheated. Despite a few positive mentions of dedicated employees at select locations, the overall impression is one of decline and disappointment. The majority of reviews reflect a strong dissatisfaction with Casey's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“The service was fantastic”
“Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 144 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Casey's General Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
144 reviews of Casey's General Stores. Filter by what matters to you.
Beer prices are a Ripoff! 3 months earlier when it was still Bucky’s, I paid $5.99 for a four pack of Pilsner Urguell in cans, now good old Casey’s raised it to $8 plus……never again! Didn’t notice what they were selling the American p##s water beer for!😑
Just wanted to say that the store on 53rd in Davenport Iowa was short staffed. But the cashier was amazing and jumped back and help the lady making the pizzas because she was slammed. She was going back and forth and was on it tonight. She was amazing and deserves a special something and so does the lady making the pizzas. This was on Monday night December 6,2021. They rocked the store all by themselves!!!
I ordered a pizza the employees were treating me really rudely this is not the first time they have messed up on my order or are very rude Sauk Centre Casey's is the worst place to go do not buy pizza or gas or anything they are really rude they don't care about the costumes I'm not the only one who has a review like this store location #1738
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The service you receive at each visit is almost always a mixed bag. Service varies by store in Aurora, MO. Their food is almost always delicious, but one store has a tendency to burn their pizzas & cheesy breadsticks and then just toss them in the box anyway. It tastes pretty nasty. That particular store also will not call you & tell you if they can't prepare the food you ordered. They wait until the DoorDash driver gets there. They have the DD call you and say they can't make the food. If you want a replacement? Well, then the DD driver has to sit there for 15 - 20 minutes while they prepare it. If you don't want to make the driver wait, or you are short on time or just plain hungry, then you go without. Why wait to call? Why not call when the order is received? They never bother to remove the item from your paid bill either. They also won't tell you if the products you ordered are OOS. They will either have the DD driver offer a more expensive replacement or they just don't fill that part of your order. Again, they won't adjust your bill. All of this could be avoided if the staff would simply call when the order is placed and make adjustments at that time. This seems like common sense. Apparently, it is not. Caseys is losing sales because people don't want to make the DoorDash drivers wait around or they are hungry and don't want to wait another 30 minutes for their food only to have half of the order arrive hot and fresh and the first half old and cold. I don't know if the staff is very busy, lazy, incompetent or just poorly trained, but it really is terrible business practices for the store. I would think the owners or corporate would address these issues, but they are always a problem. There are easy solutions too. Loss of sales must not concern them very much. Another location we use is always fantastic. The food is hot, fresh, prepared to order and our order includes everything. If there is an issue they always call. They always go above & beyond. We'd use that location exclusively, but all locations do not carry the same prepared food and shelf items. Even name brand popular pop choices are not consistent. I don't believe Caseys can be blamed for supply issues. That's a problem across the US right now. Caseys fryer being down is fast becoming the joke McDonald's ice cream machine has become. Most people know Mickey D's ice cream machine isn't broken. The employees just don't want to clean it. It makes me wonder whether or not the fryer is really down or if they just don't want to change the grease or clean up at the end of their shift. If that's the case, then stop offering fried foods on the menu. Why offer food you won't prepare? Regardless, it's poor business practice. Caseys is losing sales and the customers can't get the products they love. It also leads to the aforementioned problems. e.g. Overcharging customers, not fixing bill and making the DoorDash drivers do what they, Caseys staff, should be doing. Getting all the items requested in your order is also hit and miss. It also varies by location. Ordering dipping cheese with your cheesy breadsticks may or may not net you dipping cheese. Often, you'll get a side of pizza sauce instead. Mistakes happen. It's not a huge deal. The problem lies in that it happens fairly often. Also, they charge an extra .50¢ per cheese cup requested and they never adjust your bill when they don't send them with your order. A lot of this is minor. It's easy to overlook. It's easy to brush aside. We can't be the only ones overlooking these things. However, we've gone from being overcharged .50 - 1.00 for cheese to $4.89 for entire sandwiches they couldn't make. That's a lot of free money Caseys is bringing in by slighting their customers and not providing them the products they advertise. It's starting to get tiresome. They raised their prices. We can't afford increased prices on food they don't include in our orders. We are looking for a good menu with service to match. If we find that here in town Caseys won't be our first call for dinner anymore.
I always enjoy picking up pizzas after work for my family of 5 we always have the best service on fridays the women in the kitchen always make sure our order is out on time and even when it’s not they always assure me one to two 2liters of soda.. I am happy to be able to have such great customer service!
I am a regular customer been going there for a couple years now in this past year The employees have gotten extremely lazy and extremely rude I have to check dates on stuff because a lot of times everything is out of date with their food and I get a lot of bad stuff from there it’s extremely disappointing when it’s the closest gas station I hope to see these things get better this is the location in Mascoutah Avenue in Belleville Il I don’t recommend this Store anymore
The bean ro cup is a poor substitute for the coffee you had.
I have been around Casey’s stores since they open their first one. I have never had a bad experience I have shopped inAnkeny, DES,Moines, Creston, Mt. Air, Nebraska, OklahomaI absolutely love the Pizza’s have never had a bad experience and now I live in Mission Texas and I wish we had a Casey’s here,I miss my Casey’s!!!
I ordered large sausage pizza for my family and it wasn’t cooked all the way it was so doughy won’t be ordering anymore from there will be ordering from Dominos from now on.
The Casey’s in Lexington, Il is poorly managed. This is the 2nd time I’ve been here to get gas and they were all out of unleaded fuel on ALL of their pumps. Another time they had no Smart Water in their refrigerated beverage section. On another occasion, all of their registers were down so no inside purchases were possible and today—only ONE cash register open with numerous customers in the store with employees just meandering behind the counter. This store is in desperate need of new management!
Went in to get my usual and came out with some useful advice from a worker at Casey's .Thank you and always appreciate great service and wonderful food .
I must say that I've walked in this store of south Casey's in mtn grove and the smell of body odor blew my hair back when opening the door to enter. I know that personal hygiene is a must when working with food. It's on your serve safe test. You should know this. This has been an on going thing for I know the past year. So much so I will take my business to Murphy's. Isnt this a health code violation?
I came here to buy alcohol and I have bought from both places many times. And I showed them my ID they denied it because I have blonde hair now . I even showed them my social security card and my car insurance card and my debit card they all had my name on it but still denied it I even went to the other Casey’s and they called and said that they denied me so don’t let me SO I COULDNT GET ANYTHING
Caseys is going to be in a class action law suit for harvesting citizens private information when they are scanning your license to buy a pack of cigarettes! There's 1 law for purchasing taboo products, that is show id for age !!! They are getting all our private information in there network ! FOR WHAT ?? TO SELL ? TO BE HACKED ? TO SOLICIT ?? ITS ILLIGEL !!
"Joplin Casey's " 4800 S Rangeline Rd .... Is the the gas station yall need to go to because its not just a store to get gas or a bag of chips .Its a place you can actually communicate with the workers that treat you like family an ask how your day is so , People that thinks other wise about Casey's Stores yall are wrong !
This review isn’t about a single store, as I’ve had this experience at any Casey’s I’ve gone to the past few months. They are going down hill fast! Stores never feel clean, shelves are never stocked and they usually don’t have what your looking for. Honestly, it feels like they’ve become too big on themselves and forgot about the customers wants and needs. That’s probably why they make sure to have plenty of their private label products; which should really be sold at some place like a Family Dollar I use to love Casey’s, but now no longer have any need to shop their. I’ll pass them by and go out of my way to another convenient store.
I've eaten caseys pizza and had it delivered to my doorstep for years... went through the conversion from money to pay by card, no problem... Now CASEYS PIZZA cuts ME off because now all of a sudden my adress ain't gonna work even though I live in the center of town!! Thats a bunch of CRAP! AND the dude on the phone wanted to be a little smarta**... Caseys yall are fallin to s*** as far as being there for your customers. SMH. Thats bull****.
When the Ridgeway store first opened the food they served was excellent but it has been horrible for a few months now. We purchased 2 tenderloin sandwiches yesterday and they were burnt and we ordered a meat galore pizza and all the meat was disguised as sausage. They need to seriously do more training for the entire store. Very Disappointed and won't return anytime soon.
Was at store in Omaha on 60 and F street. Rude employee at register gave me wrong cans of skoal didn’t catch it as can was same color. Till I was miles away the ice tea was in drinkable “ stale” at best. Call back they offered to send me the right order never did. Called numerous times always promised to send make it right never did 3 weeks later called customer service. He stated they would not make it right and employee should have not promised me anything! Casey is not customer service oriented company IMO. Will never be back in that store or any other Casey store EVER again. I’m sure my business won’t bankrupt a large company like that. I just feel like I was treated unfairly being a weekly almost daily customer. But my money will be spent elsewhere. I will never stop there “any Casey’s” again. Corporate America strikes again.
Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
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