Great customer service
Great customer service, quick turnaround and competitively priced. Would certainly recommend.

Charlecote Estates is a premium property consultancy that specializes in both commercial and residential property services across the UK, Gibraltar, and Dubai. The company offers a range of professional services, including residential surveys and valuations, commercial property management, and agency services. With a team of RICS-qualified professionals, Charlecote Estates provides clear and compliant home surveys that leverage local knowledge and national standards to deliver trusted insights. The company's residential agency services are provided through its partnership with Century 21 UK, offering clients comprehensive support in buying, selling, and letting properties. Charlecote Estates focuses on enhancing tenant relations and maintaining long-term asset value for commercial properties, ensuring that clients receive expert oversight tailored to their investment needs. Through its commitment to professionalism and clarity, Charlecote Estates serves a diverse clientele seeking reliable property consultancy solutions.
Charlecote Estates receives overwhelmingly positive feedback for its thorough and prompt survey services, particularly highlighting the expertise of surveyor James. Reviewers consistently praise the detailed reports, which categorize findings effectively and include photographs, making complex information accessible.
Many customers appreciate the speed of service, noting that reports are often delivered on the same day as the survey. The professionalism and responsiveness of the staff further enhance the overall experience, with clients feeling well-supported throughout the process. However, a few reviews mention missed details in surveys, indicating that there may be occasional oversights. Despite this minor criticism, the majority of customers express high satisfaction and would recommend Charlecote Estates for their property surveying needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 196 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 196 most recent reviews.
“I instructed James at Charlecote, and the service he provided was outstanding”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consulting.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 196 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 3.3 out of 5 (fair) | −29% | 185 | |
| 1.8 out of 5 (poor) | 67 out of 100 | 2.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | −9% | 99 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 85 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | +1% | 85 |
Bottom line: Charlecote Estates is #1 of 5 on overall rating in this group.
196 reviews of Charlecote Estates. Filter by what matters to you.
Great customer service, quick turnaround and competitively priced. Would certainly recommend.
Organised, useful insight into the property I am buying and fair price.
Extremely happy with the report I received and the availability of the surveyor to answer any questions that arose. The survey was very thorough and included photos of areas of concern which was very helpful. Speedy turn around time, James phoned me following the survey and advised me of his findings, the full report was available to download that evening. I would highly recommend this company.
I was happy with James' turnaround with arranging and carrying out my home buyers report. The report was detailed, and gave me confidence in proceeding with my purchase. James was also happy for me to call him after I had time to read the report, helping me to clarify some points.
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Really good service. James answered really quick to our request and the report was faultless, with thorough explanations and detailed photos . He even called us to provide a summary of the report and answered all of our questions promptly. Would recommend him with no doubt.
Very thorough report, delivered to us less than 24 hours after the survey was carried out. Very impressive.
Great communication, detailed report that was easy to understand and follow up call to go through everything. Speedy response and survey so we would happily recommend.
Great service from start to finish, would highly recommend.
Excellent and very prompt, friendly and professional service
James was very prompt at every stage from completing the survey to giving feedback on the feedback on the same day to sending us the completed report. The homebuyers report was very thorough and James responded to questions that arose from it very helpfully. His availability to answer further questions was reassuring as we negotiated our way through the home buying process.
Received through the very detailed report complete with very helpful photographs, the same day as the survey was done. I rang the following day and received satisfactory answers to all my questions.. Prompt courteous and reliable service was received.
James was extremely responsive and helpful when asking questions before the survey, called immediately afterwards to provide a summary of the important aspects, delivered an extremely detailed and clear Homebuyers Report with photos, and also answered questions after this had been delivered. Highly recommended.
James was great, he kept us informed throughout the process. He turned the report around quickly and gave us the chance to ask any questions. I wouldn’t hesitate recommending him to anyone looking for a survey. In fact I have already recommended him to my daughter.
Prompt, detailed, insightful, on estimate
Excellent survey, and very approachable
Very efficient and the survey was done extremely quickly. The photos really helped to show where any issues were. I would definitely recommend and would use their services without hesitation again.
Excellent service and excellent communication for great price. Didn't have to wait long for anything to be done and was informed along the way of what was happening.
Charlecote Estates is a premium property consultancy that specializes in both commercial and residential property services across the UK, Gibraltar, and Dubai. The company offers a range of professional services, including residential surveys and valuations, commercial property management, and agency services. With a team of RICS-qualified professionals, Charlecote Estates provides clear and compliant home surveys that leverage local knowledge and national standards to deliver trusted insights. The company's residential agency services are provided through its partnership with Century 21 UK, offering clients comprehensive support in buying, selling, and letting properties. Charlecote Estates focuses on enhancing tenant relations and maintaining long-term asset value for commercial properties, ensuring that clients receive expert oversight tailored to their investment needs. Through its commitment to professionalism and clarity, Charlecote Estates serves a diverse clientele seeking reliable property consultancy solutions.
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