Very customer friendly and professional…
Very customer friendly and professional service.

Charlecote Estates is a premium property consultancy that specializes in both commercial and residential property services across the UK, Gibraltar, and Dubai. The company offers a range of professional services, including residential surveys and valuations, commercial property management, and agency services. With a team of RICS-qualified professionals, Charlecote Estates provides clear and compliant home surveys that leverage local knowledge and national standards to deliver trusted insights. The company's residential agency services are provided through its partnership with Century 21 UK, offering clients comprehensive support in buying, selling, and letting properties. Charlecote Estates focuses on enhancing tenant relations and maintaining long-term asset value for commercial properties, ensuring that clients receive expert oversight tailored to their investment needs. Through its commitment to professionalism and clarity, Charlecote Estates serves a diverse clientele seeking reliable property consultancy solutions.
Charlecote Estates receives overwhelmingly positive feedback for its thorough and prompt survey services, particularly highlighting the expertise of surveyor James. Reviewers consistently praise the detailed reports, which categorize findings effectively and include photographs, making complex information accessible.
Many customers appreciate the speed of service, noting that reports are often delivered on the same day as the survey. The professionalism and responsiveness of the staff further enhance the overall experience, with clients feeling well-supported throughout the process. However, a few reviews mention missed details in surveys, indicating that there may be occasional oversights. Despite this minor criticism, the majority of customers express high satisfaction and would recommend Charlecote Estates for their property surveying needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 196 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 196 most recent reviews.
“I instructed James at Charlecote, and the service he provided was outstanding”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consulting.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 196 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 3.3 out of 5 (fair) | −29% | 185 | |
| 1.8 out of 5 (poor) | 67 out of 100 | 2.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | −9% | 99 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 85 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | +1% | 85 |
Bottom line: Charlecote Estates is #1 of 5 on overall rating in this group.
196 reviews of Charlecote Estates. Filter by what matters to you.
Very customer friendly and professional service.
We were very happy with the service received from Charlecote Estates (particularly given the current COVID-19 situation). The survey was completed and sent to us on the same day as the attendance on the property, and was preceded by a very helpful discussion with James Cleaver.
The house being surveyed was a 3 bed mid terraced house built in the 1980's. James was thorough in his investigation, the report covers everything I expected and brings up some points I hadn't thought to check out for myself when viewing. The survey report is in a standard RICS Homebuyer format which is logical and easy to follow. I liked that the report even contains photographs and think this might be James' own doing. I have not marked this as excellent just because we had some confusion in communication about the date and time for the survey. The estate agent and I were told different dates which made me feel unsure what was going on. It was all fine in the end, and thank you.
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Well done , the survey was comprehensive, detailed and completed promptly, well before any time frame quoted by other surveyors, and even earlier than first arranged which was brilliant as we were short of time. The surveyor, Mr Cleaver, was helpful, friendly and professional . Thankyou once again to all concerned.
James, surveyor / Director of Charlecote Estates was conducting two Homebuyers Surveys and Valuation for us at the two flats where our offers for purchase had been accepted. He was responsive in arranging his visits to the two flats to match with our timeline for completion of the purchases. We correspond before his visits for spelling out our more specific needs for understanding the conditions of the flats as we are overseas buyers being unable to pay personal visits to the flats. Not only that James responded to these specific needs positively alongside with his other professional judgement on the current conditions of the flats, he took and send us videos for substantiating his views and ratings within his Reports. We were thus provided with real evidence for helping us decide the actions we should take during this purchase process of the flats. He also called proactively after his survey visits to discuss his findings and shared other professional opinions to substantiate his judgement to help us make our further decisions. His suggestions were vital for supporting our subsequent decision making. We are thus highly appreciative of the work that James did for us to help us understand better the conditions of the flats we are intending to buy. His professional and supportive approach will definitely be our choice for completing our next Homebuyers Survey and Valuation Report.
Excellent service and findings clearly explained
Fantastic service and experience. James has been very prompt in responding to all our emails and questions before and after performing the survey. He has always been open, clear and professional in his communication. After performing the survey James has offered us an overview on the phone, with the survey detailed report to follow in the next 24hs. He was always happy to answer our questions and offer us support.
James was super easy to do business with and gave us a thorough report which he talked us through to make sure we understood and were happy with. Thoroughly recommend!
Charlecote Estates responded very promptly and professionally to my request for a survey to be performed. The work was done as planned and I received an oral report on the day of the survey followed two days later by a comprehensive written report. I would readily recommend them to anyone.
Very good personal service
Excellent experience and a very thorough report. James really made time to answer our abundance of questions and guided us through every step of his analysis. I would highly recommend Charlecote Estates.
I received a quick and professional service. My survey report was explained in detail during a phone call. I believe that I received honest and valuable information regarding the property. I would definitely recommend Charlecote Estates and will use them in the future.
Charlecote Estates is a premium property consultancy that specializes in both commercial and residential property services across the UK, Gibraltar, and Dubai. The company offers a range of professional services, including residential surveys and valuations, commercial property management, and agency services. With a team of RICS-qualified professionals, Charlecote Estates provides clear and compliant home surveys that leverage local knowledge and national standards to deliver trusted insights. The company's residential agency services are provided through its partnership with Century 21 UK, offering clients comprehensive support in buying, selling, and letting properties. Charlecote Estates focuses on enhancing tenant relations and maintaining long-term asset value for commercial properties, ensuring that clients receive expert oversight tailored to their investment needs. Through its commitment to professionalism and clarity, Charlecote Estates serves a diverse clientele seeking reliable property consultancy solutions.
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